Seapets Limited Reviews 

I called about a month ago about a filter product I needed to buy. She promised to get back to on a question I had about it, but never did.

So I called again 2-3 weeks later, and once more the lady promised to get back to me, but for the second time didn't bother. Very poor.

Ordered a fish tank from website. Poor response. Longer wait than advertised. Delivered last minute to meet deadline. Cabinet broken by shoddy courier.

Good prices, poor service. Avoid.

I placed my first - and last - order with Seapets last month (March 2016). The only things that saved this company from getting a one star review are that I did get prompt replies to emails, and their prices are good. If 1.5 was an option I'd go for that.

- Sat 5th March: Placed order, money taken, order confirmed.
- Thu 10th: I email customer services to check if there is a problem as I've had no update and the order wasn't listed on my Seapets account. I was then informed that two items weren't in stock, and my order should arrive in 1-3 days.
- Tue 15th: I chase the order again as no update. Then informed that one item was still not in stock. Estimated delivery to me now 3-4 weekdays.
- Fri 18th: Received a dispatch notification which did not include tracking information.
- Sat 19th: Stayed in all day as it was supposedly a next day delivery service. No delivery so emailed customer services again.
- Mon 21st: Informed that there was an error on my address and this had now been corrected. I requested, and was given, tracking information.
- Tue 22nd: No delivery so I contacted courier to ensure that address had been corrected. Courier then confirmed address correction and arranged for it to be delivered next day.
- Wed 23rd: Parcel finally arrives! Discovered that Seapets had left the building name out of the address, so it read "Flat 1 Verylongroad" rather than "Flat 1 Building Name, Verylongroad".

I've spent thousands of pounds with Seapets over the years, and while I have from time to time had some irritating stock / supply issues where I discovered their communication is not the greatest, I kept coming back. I never will again now though... My biggest purchase with them, an AquaOne Aquience 1500R aquarium & cabinet, became defective and started leaking, and damaging the cabinet, within the lifetime of the 2-year extended warranty. I patiently tried to engage with Seapets via email for a remedy, and after a couple of responses, they started to ignore me and so after giving them 2 warnings I have had to start the Small claims court route. Lo and behold, that elicited a response from their solicitors and they are intending to defend themselves in full against my claim for a refund. In the meantime, I have had to buy a new aquarium from the excellent Complete Aquatics because I genuinely feared the badly water-damaged cabinet was in danger of giving way and sending 400 litres of water and my fish all over the floor. Very shoddy way of treating a previously loyal customer... hopefully the court will agree.

1st time customer - placed order which eventually arrived 12 days later, I had a problem with the order which needs returned and called and it rang out and I left a voice mail. Emailed and asked for a response within 3 days and nothing, called and was unable to speak with anyone, left voicemail asking for a call back and once more nothing. What a shamefully poor way to treat customers, all at Seapets need to get themselves on a customer service course. I recommend you avoid using this company.

Take our money then don't deliver the goods.
Then lie that it's being processed "today" and lie about when it will be delivered.
Then don't reply to two answering machine messages because it hasn't been delivered over a week later.
It’s over two weeks since they took our money so I looked them up on TrustPilot and Facebook and it's the same story over and over.

I'd forgotten, but we hadn't ordered from these guys for 5 years because they did exactly the same thing with the same product last time!!!

I placed an order two weeks ago and received a confirmation email saying my order was successful and payment had been received, it also said I would get another email with a tracking number for my order, this I didn't get. I have since sent three emails asking if my order had definitely went through and if there was a tracking order number, no response to either email. I have rang today to be told by a member of staff that they are still waiting on my product being delivered to them as there out off stock, I might receive my order next week, the member off staff I talked with seemed a bit clueless, they also didn't reply to my email as they were having technical difficulties ( yeah right ) a bit of communication from them would have been helpful, if and when I receive my order will be the last order I make with this company, a very unhappy customer.

A discount advertised on their homepage was not applied to my order. Several emails later I have received no refund, and no explanation. It is for a relatively small sum of money, but this poor service means I will not use this site again.

Very good prices and online shopping experience, and very rapid and efficient delivery on purchase of larger items.
However, smaller items take longer if they are in stock at all. Partial refunds take 14+ days (!!)

Paid for expensive dog collar with radio control. Never came into stock but took so long to get my money back. Very poor and disjointed customer service. wrote to Chief Executive but not surprisingly no response.
Avoid

Ordered a 200 litre aquarium online after seeing it instore. Instore staff very friendly and helpful. Was given a date and told I would be phoned approx. 45 mins before delivery. No phone call received and aquarium was delivered to the next door neighbour. Very inconvenient you both parties.
No apologies given when I phoned to complain so for that reason I will never go to or order anything else from Seapets. Pets at home is now my pet shop of choice.

Have used this Company just the once and am about to look and hopefully if they have what i want, i will be ordering again.

I use seapets every time I need new stuff for my fish tank. Very happy customer every time.
Always quick to respond to emails. Items are always well packed and delivered in speedy time. Very trustworthy.

I bought 2 dog splash suits, which the dogs wouldn't wear. So I returned them. I have now been battling with Seapets for a promised refund for over 2 months.

So - very poor customer service.

Ordered somethink and neva turned up phoned every week to be told the same thing over and over again that there has been a delay on my order 5 weeks later still nothink very disgusted with this company I would not advise anyone to shop here I asked for a full refund went to a different shop and got it straight away if anyone is going to shop here I would be very careful

I've looked on plenty of websites and when I came across Seapet's with the value for money of quality equipment like Fluval I could be leave my eyes so I ordered myself the Fluval Roma 240.
Happy shopping fish lovers
Steve

Bought a Thundershirt for my dog, had to return it as too large, got anoher one within 4 days of sending the original back. Cannot ask for better service.

Fast efficient service and competitive prices

Very helpful office and delivery staff. Fabulous buy. The only thing I would suggest is packing accessories in a separate box for the protection of the glass and weight of the items.

Ordered from SeaPets and was then told (once they had taken the money) that the items weren't in stock. Despite displaying they were in stock this minor admin error should have been corrected with a prompt refund and they would have retained a customer. Some twenty emails later, calls and a period of a quarter of a year gone by and I'm still waiting for my money back for items I never received. They have told me the issue will be resolved on at least seven separate occasions yet still no joy.
O/No: 400359916