Sears Reviews 

It has been since September and my microwave oven, under warranty, has not been fixed. I had numerous repairmen come and the fourth time I was informed that , since the parts are no longer available, it cannot be repaired. In the warranty it says that Sears would replace it. They haven’t kept their promise yet. I contacted them and was told I would get a check. NO CHECK YET!!! How much patience does a customer need to have? They did try to sell me additional insurance for other appliances, I declined, just want the microwave problem resolved. Why would I buy more insurance when they cannot even take care of the problem at hand?

This is the second time this year that I have had claim/repair with Sears/Cinch Warranty Program. My dryer broke down in February of this year and now again in December, the same issue. Both times I scheduled an available appointment date (online as every company wants you to do nowadays), only to receive text messages stating the count down of the days until the day of the appointment. Today, I receive a text stating "unfortunately due to unexpected staffing changes in my neighborhood, they need to reschedule". I called very upset and spoke with a service rep, who stated it's better to schedule with an agent. Their system is not always correct as it adds available Saturday dates and technicians do not work on Saturdays. I suggested they add notes to state that information when scheduling. He agreed and said it is up to the higher ups. I've paid my deductible and now have to wait another two weeks for service, just like I did in February. This is ridiculous and customers should not be responsible for paying a deductible upfront for appointments that are not promised when scheduled. They have really, really, gone down!! It's sad!!

I will never use sears again paid 1500 to fix my washer and dryer only to have my dryer break again...the technician either lied about his arrival or his fixing of my appliance.. they never listen to you after you complained over and over again...it took 6 weeks for them to fix not fix my appliances now I am once again without a dryer...sears will not compensate me but only to keep charging me...they dont even deserve the one star

Good morning everyone. I would say this has to be the worst service ever of any professional business that I have a socialize with. I had to trick them to come out here to fix what they supposed to fix after I purchased the parts to fix my stove. And then once they come out here to fix it, I have to help the technician fix the stove. He was trying to leave really quick to get out of work and just make the money only stove is not fixed. Been trying to get in touch with someone since the day we noticed it wasn’t fixed. still no response. And we paid almost $1000 to fix a stove. We could’ve did better just buying a new one if we know it was gonna happen. I would never purchase anything from serious again. I would never ask them to come fix anything from them. The best thing for them to do they need to just quit. The AI system they have is terrible. I could keep going on and on, but it doesn’t make any sense. But never go to sears to do anything I mean anything thank you guys. Oh I forgot this one star is not even a one star for them. They deserve no stars.

Ordered a part that was listed as in stock, email said 5 weeks to deliver. I canceled the order and a month later, still no refund. Filed a claim with my bank. Buyer beware, go elsewhere.

The tech arrived on time and was extremely efficient! He was personable and professional! Class act and fixed the problem!!

Hollie at Sears is amazing - her enthusiasm, professionalism and reassuring communication is second to none. Highly recommended!!!

One month later I am still waiting to have my freezer repaired... we have had our appointments moved out many times -- I will never buy from Sears again. It was once a reliable company to buy appliances from. It was a waste of time and effort, Sears and its AI-generated service are the worst. There are no humans to speak to you. Their AI-generated texts are an absolute joke.

never buy there, it says part on stock, after you say you pay, order status updates to backorder and if you want to canceled they play tricks and it take for ever.

I would give a 0 if I could. The parts and service department is a joke. Someone needs to shut these people down, They sent a diagnostic tech out to diagnose my washing machine, said it was the suspension rods. NOT. They ordered from Amazon delivered to me. Amazon cost 29.99. They charged me 222.41. This should be against the law the markup they do, Not only that it was not what was wrong with the machine. These people are a joke and the most dishonest people I have ever met. DO NOT DO BUSINESS WITH SEARS. YOU CANNOT EVEN GET A LIVE PERSON ON LINE AND WHEN YOU DO THEY CAN'T HELP YOU OR THEY HANG UP ON YOU. DO NOT USE THIS COMPANY!!!!!!!

Sellers often just don't send any item once you've paid for it. This site is largely a place for scammers to make money.

Ordered a part. They sent the wrong one. Would not let me return it.

I scheduled a related service call. Time window 7 to 11 am. They did not show after assuring all day long via their AI communication service that they were coming.

Despite significant efforts, was unable to find a live person to talk to.

AI communication referred me all day to other 800 numbers, told me I could call for "escalation" of my issue. Each number only ended in a circular loop back to an AI system that could and did not help.

One star is too good a rating.

I recently purchased a small air compressor from Sears.com. Shipping was fast, and it was delivered to my house. It appeared to suffer some damage to the box but the compressor showed only a small scratch. When I proceeded to assemble the small parts included in the box I found the air filter canister was flattened on one side. I didn't want to return the whole compressor just get a replacement canister. Trying to accomplish this proved to be impossible. I tried numerous phone numbers as well as their website. This failed so I tried to initiate a return of the entire thing. I got "webpage no longer available". I can't recommend Sears.com to anyone as their customer service is non-existent.

repair man seem like he was on drugs, charges $150 looks at his phone with model # and saids no longer can get parts never look at the freezer kenmore its only 3 years old . then after 10 min wants to get paid. Sears is a scam

Unfortunately I can’t put a zero stars or I would leave it blank . Stars cane out to fix my seal on my washer as it had ripped . I was quoted nearly $600 but had it done as the washer I purchased was $1100 and the least expensive was about $600 without tax or installation , my warranty had just run out a week ago The guy who came out said it would take 2 to fix it as the dryer would need lifting off the washer to get to the front screws to replace the seal .Anyway day of service came , a guy turned up and said he was waiting for his partner to help, I went inside and a little after that His partner turned up . Within 1/2 hour there was Knock on the door and I went out , his partner was stood there the dryer hadn’t been touched he said he didn’t have to move the dryer from it and he managed to put in the seal . He turned it on briefly and it didn’t leak so they left . It was only later on that night my husband scoured me out and asked me why this big gap is in the side where the metal meets , wasn’t like that before , and also now my husband goes to switch it on and sometimes it won’t start , seems like the door catch isn’t working right as the way the seams show it’s not flush up causing a slight space . I did write a review on google and the owner said he was sorry and to call a number , I only saw it yesterday . But I called it and didn’t get no firrhef than Samantha some Ai service agent . Will never call out sears again the work is crap , didn’t care about putting it back how it was , wanted to just do a quick fix and go and it’s too expensive ,

If I could give zero stars, I would! 😡

I purchased a home warranty through Conns when I bought my Samsung refrigerator, and ever since the fridge stopped cooling at the end of March, it has been a total nightmare.

Sears technicians have come out twice, and instead of fixing it, they made things worse. The last time, the tech literally tore the refrigerator apart and then admitted that his first diagnostic was wrong! He promised to return with a different part and said the next visit would be July 21st… but no one showed up.

I’ve called countless times, and every time I try to reschedule, their system fails or I get the runaround. 😤

From Conns to Sears, it has been nothing but incompetence and frustration. I have been without a refrigerator for months, and no one seems to care.

I will never buy from Conns again – worst company ever.
I will never use Sears services again – complete disappointment.
And I will avoid Samsung appliances altogether – horrible quality and support.

👉🏽 Please save yourself the stress. Go elsewhere. This has been my worst customer experience ever.

Booked three times for the mechanic to come and do my tractor each time they never showed up,fedup to the back teeth

So Sad, they were once a great company now they can't do anything right. I'm reviewing Searspartsdirect, their parts ordering system. They are terrible. I ordered a replacement vacuum cleaner hose and was given an arrival date a week out. After a couple of days I got an email saying the part was backordered with no timeframe for delivery. I went to their site and selected the CANCEL ORDER button and got a message that they would contact their suppliers to see if it was possible to cancel! This for a part they had already said wasn't available. I selected CANCEL again the next day and got the same message. The fourth day the CANCEL button was gone so I called them and wasted about 15 minutes trying to get through their menus that Do Not want to connect you to anyone. Eventually I got someone who helped and she said I would get a full refund and she sent me an email. Nope - they didn't do that right. I got a 2nd email saying I would get a much smaller refund and then today I got two emails each for a partial credit of the order. In the end I got shorted just over a dollar, but you can't trust them to do anything right. They don't now what they are doing. I'm sorry to see how bad they've become

I ordered online confirmation # 913635986 and I never received the product. I contacted the Sears.com online service and discovered that they were a separate company to process online orders but they said they had not received my order from Sears even though I had a paid receipt. They told me to contact sears but the only customer service for Sears.com refers me back to the separate company who refused to help. I am out $50 and have no way to contact Sears. This is a scam company. Do not order from Sears.com

Sears and its AI-generated service are the worst. There are no humans to speak to you. Their AI-generated texts are an absolute waste of time; they do not correspond with the actual technicians. So when the technician finally arrives, he is clueless about the needed repair and wants to argue about why he is there.