Sears Reviews 

I was robbed by a Sears employee and he verbally assaulted me. when I gave the police report to Sears they did nothing - absolutely nothing. I gave them several verbal complaints and followed them all with email complaints. To this day Sears has not reached out to me - I gave them a police report so this is a very serious situation Sears is ignoring. It's sad when Sears ignores a police report.

I have spent 5 hours total getting this repair order in place twice. Last time on the appointed day they contacted me saying we will be there at 8. I showed up Then they switched the time which I could not do. . So I reset it. This morning they texted they would be there today at 8. No show. When I called they said we dont have any appointment for you and the order shows it is complete. That referred to 3 appointments ago when for them it was complete and for me they did nothing. Something is seriously wrong with their AI and their IT.

SEARS USED TO BE RELIABLE AND HELPFUL. THAT COMPANY IS GONE. WHOEVER THIS IS, IT IS NOT SEARS. THEIR MARKETPLACE SELLERS ARE NOT RELIABLE AND SEARS DOES NOT MAKE IT EASY TO GET IN CONTACT WHEN PROBLEMS OCCUR. I SWITCHED TO SEARS BECAUSE WALMART CANCELED ITS DEI. BUT NOW SEARS IS ALSO OFF MY LIST.

The items I ordered, sets of Kenmore canister vacuum bags , arrived with no return label inside the package. That is, the return label was clearly deliberately removed from the shipping invoice inside the package so customer can not use a company provided return label to return a package. The phone number on the invoice does not work; it is not in service. There are no phone numbers or email on the website to use. Clicking on blue links take you to a page that says the page no longer exists. Clicking on “return a package” brings you back to the logging in page. Sears does not want customer to return merchandise for a refund . If I take a chance and return the merchandise with my own label and pay for return shipping myself, I bet they will not refund my money. DO NOT BUY ANYTHING FROM THE SEARS WEBSITE

Not sure how they are operating the business. Getting one small part they took more than 2 weeks, still part has not arrived. When I search for same part in Amazon it is available in 2 days. On top of it, Customer service is horrible and they don't have tracking number and not sure the status of the part, I strongly recommend not to use this company for any of your needs.

If I could get no stars I would this company sucks no wonder why it went out of business in our local mall. They know nothing about customer service and all of the managers suck and are rude as hell they are disrespectful and yelling at there customers telling them “you need to listen to me” ,”your not hearing what I’m saying” ,”making you pay for third party “,”hanging up on you”, “not resolving the conflict” ANNE, SUMMER ,and SAM are the rude managers. THERE IS NO CUSTOMER SERVICE. DUCK SEARS.

i wish i would have read the reviews before entangling $200 with sears. i ordered an SSD replacement, listed as 10TB. I received a 1TB SSD for double its listing elsewhere. it took weeks to get an RMA. sears kept telling me it was a third party, there's nothing they can do. It's been 2 weeks since i sent it back. no refund. sears no longer supports any of its own products. it has zero integrity.

Terrible estafa es en sears global eh invertido y no pude recuperar más mis fondos, si alguien me puede orientar a denunciar, agradeceria

An awful company! They are slow to process repairs, and returns. Their selection of warrenty replacements is awful
Do mor use anything from this company. A rip off!

Sears.com Ruine my Christmas such an importantant Day for me and my Family
My Microwave & Dishwasher which was not deliver on December 13th 2025
It's now 12.26.2024 and no Sign
s or customer service no managers no incentives
Sears.com you are the Gringh that stole and Ruin Christmas for me and my family

I ordered a 450 piece tool set and there was a few items missing. And there is no customer service phone number to reach anyone. Just a chat room and I've reached out to them 6 times within 2 weeks, and every time I reach out to them. They tell me that a representative will get in contact with me. And nobody has each time they say somebody will contact me within twenty four hours. Customer service is actually horrible... And you cannot call anybody to get anything.Resolved, you have to go through the chat room, which is just a glorified call center

I ordered an expensive leather jacket on the Sears online site. I went by their measurements guide but the jacket was way to small. I wanted to return it but they are hassling me every step of the way. There is no one at Sears to personally talk to and their live chat doesn't exist. I got a recording telling me I had to contact a third party which I did. Some Sears Marketplace. The man i talked to said he would ok Sears to send me an authorization form but all I got was an email saying they needed a picture. I tried but wgen i try to send it to their email address, it won't go through. Now no one will respond and Im running out of my return window. I will never do business with Sears again.

DO NOT USE SEARS.... WARNING TO ALL YOU WILL BE SO SORRY AND LOSE TONS OF MONEY ....I AM LIVING IN HELL TRYING TO CANCEL NOW 3 MONTHS

I contacted Sears on Sept 18 to come and look at my Samsung washer which stopped washing. They came 1week later and the technician says it was the door lock, and I had to pay for the consultation and parts in full which cost me approx. $650. Sears scheduled to have parts replaced on Sept 27. After 3 days the part was shipped to my house and no one contacted me, I called, and they asked me to reschedule because I didn't tell them the parts was delivered. Technician eventually came after getting annoyed and told us the part doesn't work, and we it would be best if we buy a new washer. Technician went back with parts didn't hear from Sears for 1week, when I called about my refund on Oct 4th, they told me they will put in for the refund and it will take 1week, called on Oct 15th, then I was told it will take 14-21 days, when I asked to speak with a supervisor they couldn’t transfer, the supervisor would call me back still waiting 4hrs later.
Very unprofessional people from the start, no service was really given, technicians are not knowledge about the machine. So dissatisfied with their service I will never recommend anyone to Sears.

My Kenmore dryer stopped drying on March 31, 2024. Since it is covered by a SEARS Master Protection Agreement, I called to request a repair. Long story short, after multiple repair visits, intermingled with no shows and last-minute cancellations, and about $500 of new parts installed, it still doesn't work almost 7 months later. Even though the last repair technician who was at our house in August told my husband that he "had no idea what was wrong with it," we still haven't been approved for a replacement because a repair technician didn't "formally report it as being irreparable." We were forced to schedule another repair appointment on September 19th that ended up being a no show at the last minute. We were assigned another appointment about 10 days out, but a lady in customer service managed to get our appointment expedited and scheduled on September 20th. At 3:30 in the afternoon on 9/20, I got a call that the technician was "done for the day" and would not be coming to our house. The earliest next appointment was today, October 14th, but when I called at 8:45 this morning to confirm that a technician had been assigned, I found out that even though our appointment for today had been confirmed via a myriad of emails and texts from SEARS, no technician had been assigned to actually come to our house today. This seems totally dishonest. Anyway, now we supposedly have another appointment on October 16th, but I won't be surprised if this will be another no-show. The other thing SEARS does that is beyond annoying is that they send you a text stating, "As you requested, your appointment has been changed to...." We definitely have never requested a a date change, and we definitely wanted someone to show up today.

SEARS used to be a great and reputable company, but those days have clearly passed.

DO NOT WASTE YOUR TIME WITH SEARS.COM! We spent six months trying to get a new dryer from Sears to replace our 2009 dryer. We have had since 2009 the Sears Home Services Master Protection Agreement which was later updated to an A&E Repair Protection Agreement covering our Whirlpool dryer and washer. Response to service calls was just OK in that it took 7-14 days for the service rep to make repairs. When the motherboard for the dryer was not replacable (no longer manufactured) the plan provided a $749 coupon to be applied to the purchase of a new dryer ordered from the Sears.com website. Starting in early April 2024 through October 2024, orders were placed, accepted, paid for, confirmed, and then canceled by Sears without any explanation. After no less than 21 phone calls and many "escalation to management" promises which were never acknowledged, Sears reps then revealed Sears actually has no inventory and forwards the orders to the manufacturer. One rep offered to send a check for $50 to pay for cleaners, but it never arrived. Another rep offered to send a check for $749 we could take to another appliance dealer. It never arrived. A management rep then said Sears does not send checks in lieu of the coupon. There is no recourse other than to continue to try to order through the Sears.com website.
On Monday, we ordered the exact dryer through Home Depot at the same “Sale” price offered on the Sears website. Today, Friday, four days later, the dryer is being delivered -- unfortunately, without the $749 promised by Sears.
Kudos to Home Depot! A pox on Sears and its hopeless and helpless customer “service” telephone reps.
Lesson: Avoid Sears at all costs! Your life (and laundry) depends on it.

A zero would be best. We have been waiting over a year and a half for the icemachine to be fixed. Sears repeatedly sent technician out,but they never fixed the problem. Finally after the last 2 visits the different technicians said the same thing. It was the freezer door.(the wiring) it had to be replaced. So a new was ordered. They were scheduled to be here today, but they canceled the appointment. I have lost many hours from work dealing with sears. So i have this huge box in the kitchen awaiting when its convenient for sears to come out. Then they ask you if you want a free quote for windows etc....are you kidding, i will never buy fro sears again.

Wife called Sears, requesting information, pricing, on replacing ice maker. Problem: Person answering call could NOT speak understandable ENGLISH. Person answering call would not give estimate over phone. Kept going for the setup to send out technician. CONSTRUCTIVE CRITICISM: GET AMERICANS WHO CAN SPEAK AMERICAN ENGLISH. LISTEN TO WHAT THE CUSTOMER IS ASKING (PAY ATTENTION). OR JUST CLOSE YOUR DOORS AND GO COMPLETELY OUT OF BUSINESS. YOU DESERVE TO FAIL.

I will never buy from this company again!! I purchased a Kenmore Elite Refrigerator/freezer from Sears and had to replace the compressor and ice maker with in the first two years. The replacement compressor has now went out after not even three years and it’s costing me $700 to put another compressor in because my 5 year warranty that I purchased when we bought it was up two and a half weeks ago. Nothing like standing behind your product! Thanks for nothing!!🤬

One star is far too generous for Sears. If it were possible to give a negative rating, I absolutely would. Sears operates with extreme negligence. What should have been a simple dishwasher repair turned into a 4-month nightmare, costing me $600. It’s impossible to reach a real person, and they repeatedly cancel appointments at the last minute. Their absurd system requires you to prepay for parts, which are then shipped from Illinois to your home—if something goes wrong, you're completely out of luck. This company is a disaster and frankly should no longer exist.