Seat24.de Reviews 

The worst company to deal with, they refuse to refund the cancelled flight by the airline. Initially they say to you that they will process than come up with excuses that it cannot

Very poor and rude customer service, still waiting for my refund. According to the airline SAS, the ticket was already refunded in February 2021.
But still no word from etraveli group. All my Emails are left unanswered! What a shame this company is!

due to overbooking i was denied boarding.
i requested a refund and after countless emails and about a total of 4 hours of call waiting ,which is very expensive, they said the airline doesn't allow refunds !
how can the airline deny me boarding due to his mistake (overbooking) and also deny me a refund !!! this must be a joke.
what a rip off.

Fraud, doesn't issue refunds for canceled flights.

I had booked a flight last year through Seat24 on EgyptAir, which was cancelled due to the Corona Pandemic, anyway I had to apply for Refund through the useless Seat24 service, they kept sending me bi-monthly automatic emails saying that they requested refund from EgyptAir but they are waiting for response from them, after 9 months I had to take matters in my own hands, and I have sent a letter through an attorney to EgyptAir directly. They responded directly and made the refund, but sadly they made the refund to Seat24 as they are the agent I booked from. And Seat24 has again an automatic message in their website, saying that EgyptAir has approved the refund, but it will take very long time to send to me as it requires much manual processing ?!!!! . Now I have to pay the Lawyer for his effort with EgyptAir, and I think I will pay him again to deal with Seat24. It is really the worst agent I have tried, and I have tried a lot.

One of the worst travel experiences I have ever had. I bought the flexible ticket for which I had to pay 90 euros extra. Airlines made me miss my flight upon arrival in Bengaluru. I wanted to do the rebooking for my return journey due to the possible lockdown issues in india. There was no reply for the past 6 days and I contacted through my friend yesterday where 800 euros is the only possible re-booking option though I have seen a lot of re-booking possibilities from the same agent online. The funny thing is that I had to book an another ticket for 432 euros from the same agent only for the return journey without even knowing the possibility of cancelling of my existing ticket. Why don't you just reply to the customer's email or just remove that stupid option from your website where customers can request for rebooking or cancellation.
07.03.2021 - I am back in Germany and the response from the Customer care is a bit harsh and i can't send changing requests via email / from their site but there is an option for that in your website (I did the enquiry for the possibilities and i didnt get any response). How will the customers traveling abroad could reach you to a German number if the rebooking can happen only though phone (only german number)?. Its not mentioned in anywhere in your site.

Aeromexico told me I could had change my ticket to a voucher or I could got my money back. Seat24 didn't told me these options even when I asked for this, the only thing which was possible was an open ticket.

Now aeromexico is telling me that because I chose an Openticket they can't help me.

Seat24 has to change it.
But if I reach someone after hours on the phone they say its not possible.

Scam. Total scam!

##We recieved our refund on 11 April 2021 for the cancelled flight of 13 November 2020. Thank you. I was scared before because there were several people like me who were waiting for their refund

Edited after receiving the refund

I could not believe that we were duped!! It has been almost a year but, we have not recieved refund which they claimed to do.
They confused us. One moment they had sent and email stating the flight got cancelled on the scheduled day and it will be refunded. While the next moment they sent email and the flight schedule was on inconvenient time and was almost impossible to manage for us. Perhaps that last email was just to gobble our hard earned money (during this pandemic time !!) and defend themselves that they sent us option and we did not choose. Any way now they are not replying any email or calls. I am sad and angry seeing and reading the similar worst experiences of other people too. We are thinking to report them as we have wasted our time waiting long for their response.
The payment was made by my husband Ram kumar Thapa

It doesn't get any scammier than seat24!
Flight seems 10€ cheaper than Eurowings.
Ok, in return I have to click thru multitudes of useless extra items, one usually has to click no twice. SMS updates for €3,50 anyone?
But right at the end, they want jack up the price by 20€, okay?
No it's not ok, it's a scam and you're criminals!

Waiting for the refund to reach my bank since months!

Aug 20: flight date
Oct 20: refund applied
NO INFORMATION ON SEAT24 from that time onwards
Jan 21: I contacted airline directly via social media and got it refunded from the Airline side.
Mar 21: still waiting for SEAT24 to give me the money which they got from the airline already! They do not respond to calls, do not respond to emails. Refunding money is a very easy and standard process without any manual interference required. I don’t know what the SEAT24 is doing and why is it taking so long.
Mar 30: finally the awaited day came up where i could see the transferred money in my account. it took approx 2 months but at least did not lose the money!

Never again.
- July 20: Claim raised with Seat24
- August 20: after multiple non-successful contacts with Seat24, I contact the airline myself (Singapore Airlines). Singapore Airlines
- refunded the directly paid seat reservation, quickly
- urged Seat24 to claim the refund
- 28 Dec 20: Seat24 claimed to still wait for the refund
- 29 Dec 20: Seat24 confirmed that they have not claimed any refund with Singapore Airlines, still ("we are sorry" !!!) but would do now with "highest priority"
- Jan21 - nothing
- 6 Feb 21: Seat24 received the refund from Singapore Airlines and will process it with "highest priority"
- 4 Mar 21: Seat24 has still not returned our money (>€6,500) but announced it would refund it soon - deducting €90 though per reservation a processing fee of €30 is allowed, only.

Conclusion: "With highest priority" -> book your next flight somewhere else !!!

After paying for support paket of 10 EUR , I still have to pay 5 EUR for English Customer service.
It is disappointing!

Waiting for more than a year for my refund

they send you an email for options and then cancell your booking, I will never buy a ticket from them never ever.

Good job .. :)

Thank you for your cooperation. My booking was very easy and suitable.

We need to group together and raise a FIR so that these scammers don't take more money.

I would give zero stars if I could. Worst worst worst travel agency ever! Our flights got cancelled by the airline and these good for nothing people, charged us a fee to help us rebook, which at the end they never did. 3 weeks of constantly calling, and they never managed to rebook us. It was until we had to fly, the same day that in the counter, the airline fixed whatever mess they made with our flight reservation. That was in the outbound flight. For the inbound flight is the same stupid thing, our flight has disappeared and they are doing nothing to help us rebook a new one. We are directly calling the airlines involved to see if they can help us, but I've spent hours on the phone for nothing talking to them, because they won't do anything to help. They only answer that they "have emailed the airline and are waiting for the response mam'...". I'm not kidding if I have heard that phrase at least 80 times in a 4 week period. I'm so fed up of having to deal with such deficient service and staff. I wish I had read this blog before booking with them, worst experience traveling of my life!!! Only anxiety and stress, can't even enjoy my holidays, I hate that travel agency so much! Please do yourself a favor and avoid them!

Extremely bad service, don't fall for it, it's not reliable at all. Their customer service is the worst I've ever seen. After an extremely long wait to get them on phone, all they do is nothing. Because of them your flight can be missed or your ticket can be cancelled, so please avoid them.