Seat24.de Reviews 

You have to pay for customer services, no possibility to request a refund for cancelled flights even though the airline offered them. Rebooking the vouchers comes with a 30euro fee and while it was "processing", my flight ticket magically got 35euro more expensive.

Worst 3rd party booking site ever.

Mon deuxième vol m interdit d enregistrer mon ado car seat24 n' a pas transmis sa date de naissance. Il aurait du être enregistré comme adulte car plus de 12 ans. Ma famille a contacté plusieurs fois le call center. Le premier interlocuteur estimait que les billets étaient pour adulte. Le deuxième appel ne maitrise pas l'anglais et ne comprenne pas la situation. Je suis à 48 heures du vol et aucune réponse à mes deux mails. Le standard est saturé 2 heures d'attente ! HELP
J'ai repayé les billets seul moyen pour se sortir de là. J'ai obtenu un mail après le vol qui ressemble plus à un assemblage de réponses automatiques.
04/08/21 Aucune réponse pour le remboursement des billets repayés
I can't do the online check in because seat24 didn't transmit the birth date of my teenager. Seat24 should have issued a adult ticket because he is over 12. My family contacted the call center. The first man said they issued a adult ticket wich they obviously didn't as the flight compagny said they have only a adult and a child on this ticket. The second person didn't understand enough english and neither the situation. I'm 48 hours before flight and no answer to my 2 emails. There was 2 hours waiting time on the phone for this poor result. HELP
I payed directly some new tickets to the airline only way to exit. I had an email from seat24 a few days after the flight with a copy paste of a few of automated message. It was something like you have to ask the refund to the airline and we will pay you when it will be possible.
04/08/21 So far no response to my mail about the refund about the tickets I had to buy.

They are downright using every trick to mislead their customers and have terrible waiting for calling. Better to book directly with the airline. Once things go they have terrible support. One star is far too much for them.

Oh and the line after 1,5 hours of waiting seems to "accidentally" get disconnected. Then you receive an e-mail that they ofcourse "tried to call you back, but couldn't reach you".
And
"In case you still require our support, please contact us again and our team will be happy to assist you."

What a joke of a service. Never again.

I don't appreciate the way Seat 24 pushes the add-ons that make the price of the ticket higher. I feel pressured into buying them. Also, I had to enter my credit card information FIVE times when I purchased before it finally went through. Bad service! On the plus side, I was able to find the cheapest ticket.

one star is too enough for this very bad agency! my flight was cancelled and they don't want to return my money! Everytime it takes me an hour for get connected with the customer service! I would never use this agency in the future, and will certainly not recommend to anyone. I will write this in all social media to make sure people know how bad this agency is!

The servicedesk is completely useless.
I even paid extra to get additional support during the booking process.
The communication is always one way, they will contact us but we can never contact them back.
I UNDERSTAND that we are in the PANDEMIC situation, but that does not mean atleast writing a small REPLY saying "your request is in progress" is not feasible.
When you are in a foreign country travelling you cannot afford to call the home country where the booking was made as it is extremely expensive.

This is the last time i ever book in this website.

Never use them they are a scam and horrible. My connection flight got cancelled, they didn’t inform me nor they provided me with an alternative flight, Turkish airlines told me that every customer can rebook the flight for free through their travel company, nevertheless they charged me 30 euros for it.

After half a year we got our money back. They organized everything for us. Communication could have been better though.

I, bought ticket from Antalya to karachi with turkish air through seat24 Now thy change my schedule and sending me with other airlines nd asking me more money.

Very bad bad service ..they change your schedule ..n destroy your plan ..then offer u w bad time schedule w unreasonable when u didn't accept they change n ask money n money again

This is the worst company i ever seen. Never buy tickets from this company

The price was higher at the moment to insert the credit card details (from 438 to 458)

Very long, frustrating customer journey. The endless yes/no choices on the irritating add-ons (eg insurance etc) is a scam.
To add up to 30€ for seat selection is outright robbery, especially when you travel with children and dont want them to be assigned random seats.
The fact that you dont get immediate confirmation about your booked tickets after your card has been debited is also a major disappointment - you get an email that this can take up to 72 hours (!!)
Shame on you - all the above is unacceptable. Was the last booking for me on seat24, would never recommend your “service” to anyone.

worst company ever! I bought a ticket and have to return it because my 84 old mother is sick and cannot travel. I have been on hold 3x for over 1 1/2 hours and last time the guy just hung up on me after I asked to speak to a manager. I will NEVER buy a ticket from them again.

I booked a flight 13 month ago for a family holiday. Due to COVID-19 the flight has been cancelled as the airport was still closed and i had to pay a cancellation fee even I didn’t cancel.
Today 13 month later I am still waiting for my money. I am sending 2-4 mails a week to them but no progress.
This is really one of the worst customer expieriences I have ever had...
Never ever booking with Seat24

I booked a flight and got 2*23 kg luggage on the flight to the destination, although I did not buy these 2*23 kg (I actually booked economy flight with the usual 10kg). It wouldnt be a problem, but unfortunately on the flight back, I am not allowed to take anything with me at all according to my booking information.
So I called the customer service and after waiting 43 minutes, the customer service couldnt help me at all.
So this was the first and last time, I booked a flight with seat24 :(

After my flight was cancelled I received a voucher, which did not work. I tried for 6 months to solve the issue, spending hours on their waiting line and writing their customer service numerous mails. No one gave me a reason for the invalid voucher, they kept giving me weird answers and forwarded me to various service teams, promised to book my flights - without success. This is completely illegal and incredibly bad customer service!

Customer Service Hotline doesn't pick up even after waiting multiple times for over 30 minutes. Finally, someone picked up but he didn't have a clue of what he was doing. 'Calculated' the new price difference I'd have to pay for a rebooking of the return flight. He came up with a price that is more than the total price ticket I've paid to begin with. Tried to explain him that a simple return flight ticket for that date is 340 EUR, so he should take that price and deduct my paid return flight booking (310 EUR). So the price difference is then 30 EUR.
He didn't understand and wanted me to pay 670,40 EUR to book a return flight. He didn't even understand that a ticket is just 340 EUR.
No response via email (except for the automatic ones).

All in all totally horrible experience, would not recommend.

Absolute Fraud and worst customer service

Absolute Fraud, My flight is cancelled and they doesn't issue refunds for canceled flights