The booking system is easy to use and easy to navigate. Unfortunately on the particular booking I was looking at it only offered 1 room and not 2 despite saying 10 rooms were available. In fairness t... See more
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We booked a hotel in Devon very last minute through Secret Escapes. We got confirmation straight away from SE and then a few minutes later from the hotel. We liked that there were a few extras include... See more
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We have used SE on a number of occasions and have always been happy with their services. This trip was island hopping in Greece so involved flights, transfers, ferries and hotels. Everything went smo... See more
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Easy booking process, great location and reasonable price including breakfast and Prosecco on arrival. Lovely new modern hotel with friendly staff. Wasn’t sure if there were EV chargers on site but th... See more
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Company details
About Secret Escapes
Written by the company
About Secret Escapes
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
Secret Escapes
Written by the company
- Luxury travel for less
- Experience luxury holidays without the luxury price tag
Find luxurious stays
Discover hand-picked hotels and holidays at the best possible prices online
At Secret Escapes, we negotiate low prices on luxury hand-picked hotels and holidays in the UK and abroad.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- www.secretescapes.com
4.1
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Booking was very straight forward and…
Booking was very straight forward and quick
May 13, 2026
Unprompted review
Reply from Secret Escapes
Dear Katherine,
thank you for your feedback. We’re delighted to hear that your booking experience was quick and straightforward.
We hope to continue inspiring your future travels.
Best regards,
Alice
Secret Escapes
Reply from Secret Escapes
Dear Joanne,
thank you for your positive feedback. We’re delighted to hear that you found the booking process easy and the communication quick and efficient.
We hope to continue inspiring your future travels.
Best regards,
Alice
Secret Escapes
Booking is easy and straight forward
Booking is easy and straight forward. We've never had a bad experience or a bad room on a Secret Escapes break
May 13, 2026
Unprompted review
Reply from Secret Escapes
Dear member,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service.
Best wishes,
Martin
Secret Escapes team
A great way to get a short break
Have booked a few holidays with secret escape never had a problem.
May 15, 2026
Unprompted review
Reply from Secret Escapes
Dear Ian,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We are happy that you enjoyed your escape, and hope it isn't too long until the next one!
Best wishes,
William
Secret Escapes Team
Very clear and easy to follow booking…
Very clear and easy to follow booking process. Very informative a very competitive price and no hidden surprises. Would recommend
May 15, 2026
Unprompted review
Reply from Secret Escapes
Dear David,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes!
Best wishes,
William
Secret Escapes Team
Booking process smooth and quick…
Booking process smooth and quick confirmation
May 11, 2026
Unprompted review
Reply from Secret Escapes
Dear member,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes!
Best wishes,
William
Secret Escapes Team
Gift Voucher
Tried to book a hotel in Killarney using vouchers I had been given from colleagues on my retirement. We had checked availability on secret escapes website before booking our flights from the uk. We then went ahead with trying to book the hotel online but couldn’t find how to use our credit so we called customer services and after getting passed the AI and being cut off on the first call tried again, the lady who we spoke to told me that I couldn’t use my credit for that hotel as it’s through a third party! But it’s on your website!!! was my reply. Yes she said but you can’t book it, I then asked what could I book and her response was nothing in Ireland! After a few cross words and explaining we wouldn’t have booked the flights if we couldn’t use our vouchers she said she’d have another look. She then said oh there is one but it’s very expensive and wasn’t prepared to say how much or where it was. I am furious that my colleagues have given me such a generous gift that is basically worthless. My complaint apparently has been escalated and I will get a call from her manager in 24 hours so I will see how that goes, I shall be requesting a cash refund ! Rory
May 14, 2026
Unprompted review
Reply from Secret Escapes
Dear Rory,
Thank you for sharing your feedback. First, please allow me to congratulate you on your retirement; we sincerely regret that the start of this celebration has been marked by frustration regarding your gift vouchers.
We would like to clarify how our platform operates to help explain the situation you encountered. Secret Escapes offers two types of listings: our "Exclusive Deals," which are curated specifically by us, and "Marketplace" stays, which are provided via third-party partners to offer our members a wider variety of destinations.
As specified in the Terms and Conditions of our gift vouchers, they are only valid for Secret Escapes Exclusive Deals. They cannot be applied to third-party Marketplace bookings, as these transactions are handled through different payment systems.
Let us know if you need any assistance.
Best regards
Johanna
5 Star ????? 3 at best.
We were very happy to have found a 5 star all inclusive holiday in Crete for less than £1000 for my wife and I.
In reality the Filion Suites Hotel and Spa was at best a 3 star hotel in every area other than the room we had. Buffet food and Spa were the biggest let downs and this has made me question the star rating used and completely put me off using secret escapes again.
May 6, 2026
Unprompted review
Reply from Secret Escapes
James Pluck,
We appreciate you sharing your feedback regarding your recent stay. We are truly sorry that the hotel did not meet your expectations, especially concerning the buffet and spa. We are reviewing your comments to improve our offerings.
I'd like to let you know I've escalated your case to a senior member of our Customer Services team, who will be in touch shortly.
Best regards
Johanna
I have tried to ring this company to…
I have tried to ring this company to organise a booking. You are put through to an "AI" customer representative. I refuse to speak to a "non-human" . Having stated this, I was put through to their "human department"where I was left hanging while a party seemed to breaking out in the background. I eventually hung up.
May 14, 2026
Unprompted review
Reply from Secret Escapes
Hi John,
Thank you for sharing your feedback. We sincerely apologise for the frustrating experience you had with our phone system and the subsequent call. We are actively reviewing our processes to prevent this from happening again.
If you could kindly reply to the private message we are sending you via Trustpilot with your booking details or email address, a member of our team will be in touch as quickly as possible.
Should you require any further help please do not hesitate to contact us and we would be happy to help.
Best regards
Johanna
Easy to book and an area of Britain we…
Easy to book and an area of Britain we don’t know well.
The hotel seems great very welcoming and cream tea very welcome after a long drive
Secret Escapes is the website to go to for luxury breaks at hotels you might not find otherwise.
May 13, 2026
Unprompted review
Reply from Secret Escapes
Dear Annie,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
William
Secret Escapes team
A nice place in the town
The booking process was easy and quick.
We thought the room was nice and clean, modern and light.
We were in what was called the "Superior Double" but we don't think it was! So the extra for a superior wasn't worth it, but the price overall was ok.
Although we were in the new block of ground floor rooms with doors out to a open area (patio) the actual room was (in our opinion) a normal double room, with bed, two seats, a dressing table/unit, a onsuit with showers (see photos)
We thought a superior room would be as advertised, a larger room with a sofa etc but this room was not like that.
The food on the evening (half board) The credit you were allowed £25pp was only enough for a main meal, cost varying from £19.95 - £31.
We chose to have the duck (£30) which we regretted as this was very disappointing, the duck was slightly underdone, the veg was undercooked, chewy and hard to cut, on top of this it took them 45mins to serve our dinner.
Then after we finished our meal and asked for our bill, we found they had charged £8.00 service charge! We had one course (half board) that was £5pp over the £25pp allowance, which was 45mins late and I had one alcohol free drink.
I did complain about the food so the service charge was removed.
The breakfast was delicious, hot and cooked lovely, the choice was good as well, so we would recommend the breakfast.
The location was ok, in the town, it was just the parking that was really the problem.
All in all we did like our room but as I said a bit disappointed as it was our wedding anniversary and I wanted something special.
The staff were very polite and friendly, there was a female member of staff that was great but unfortunately I can't remember her name, she was the lady that checked us in on Monday afternoon
May 11, 2026
Unprompted review
Reply from Secret Escapes
Dear Tina,
Thank you for reaching out via Trustpilot.
I'm so sorry to hear about your recent experience - this certainly isn't what we want for our valued members.
We will pass on the information for the hotel to integrate improvements.
Kind regards
Martin
Secret Escapes team
All quick and simple
May 12, 2026
Unprompted review
Reply from Secret Escapes
Dear Laurence,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service.
Best wishes,
Martin
Secret Escapes team
Very efficient every time we’ve booked…
Very efficient every time we’ve booked through Secret Escapes.
May 10, 2026
Unprompted review
Reply from Secret Escapes
Dear Ian,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service.
Best wishes,
Martin
Secret Escapes team
Could be better
Simple but effective. However, I hadn’t realised that the holiday was being led by a third party, which has added more time to what should be simple task.
May 11, 2026
Unprompted review
Reply from Secret Escapes
Dear Guy,
Thank you for taking the time to leave a review on Trustpilot.
We will use your feedback to integrate improvement.
Best wishes,
Martin
Secret Escapes team
Great price for central London
A really good selection of hotels in central London for an overnight stay. Easy to book and excellent price paid.
May 11, 2026
Unprompted review
Reply from Secret Escapes
Dear Mrs Randall,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service.
Best wishes,
Martin
Secret Escapes team
BOOKING- Easy as always
BOOKING- Easy as always! good info!
Looking forward to our trip!
May 11, 2026
Unprompted review
Reply from Secret Escapes
Dear Steph,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service.
Best wishes,
Martin
Secret Escapes team
Great value
The food was all very good The room was comfortable and all the amenities were good. The only negative waa ut was a very dark room on the ground floor looking over the outside bar. Eckington. The staff were all lovely
May 10, 2026
Unprompted review
Reply from Secret Escapes
Dear Darren,
Thank you for taking the time to leave a review on Trustpilot.
We are sorry for the assigned room by the hotel, we will pass this feedback on!
Best wishes,
Martin
Secret Escapes team
Booking was easy
Booking was easy. Looking forward to a couple of days away.
May 10, 2026
Unprompted review
Reply from Secret Escapes
Dear Carol,
We're happy to hear that booking was easy for you. We hope you enjoy your upcoming trip and have a wonderful experience.
Kind regards
Percy
Secret Escapes Team
Easy to book
Easy to book. Checked other well known sites and Secret Escapes came out slightly cheaper. I'm a regular booker on this site.
Maybe a discount for regular valued customers?
May 10, 2026
Unprompted review
Reply from Secret Escapes
Mr Underwood,
We're happy to hear that booking was easy and that we offered a competitive price.
We appreciate your continued loyalty and please be advised that our marketing department sometimes runs special promotions where regular bookers are offered a special discount, but I will pass your message on.
Kind regards
Percy
Secret Escapes
We can't praise our Secret Escapes enough!
We can't praise our Secret Escapes holiday to Ischia enough. Transport arrangements were spot on and we have never had such efficient and friendly service in a hotel (La Pergola). The included trips were fantastic - we loved it all. Although we have booked many hotels with Secret Escapes, this is the first package holiday and we will definitely book with them again.
April 29, 2026
Unprompted review
Reply from Secret Escapes
Dear Jenny,
We're happy to hear you enjoyed your Secret Escapes holiday to Ischia! It's great to know the transport and hotel service were excellent and that you loved the included trips. Thank you for your positive feedback; we appreciate it.
We will make sure to let our tour partners know as well.
Kind regards
Percy
Secret Escapes
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