The booking system is easy to use and easy to navigate. Unfortunately on the particular booking I was looking at it only offered 1 room and not 2 despite saying 10 rooms were available. In fairness t... See more
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We booked a hotel in Devon very last minute through Secret Escapes. We got confirmation straight away from SE and then a few minutes later from the hotel. We liked that there were a few extras include... See more
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We have used SE on a number of occasions and have always been happy with their services. This trip was island hopping in Greece so involved flights, transfers, ferries and hotels. Everything went smo... See more
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Easy booking process, great location and reasonable price including breakfast and Prosecco on arrival. Lovely new modern hotel with friendly staff. Wasn’t sure if there were EV chargers on site but th... See more
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Company details
About Secret Escapes
Written by the company
About Secret Escapes
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
Secret Escapes
Written by the company
- Luxury travel for less
- Experience luxury holidays without the luxury price tag
Find luxurious stays
Discover hand-picked hotels and holidays at the best possible prices online
At Secret Escapes, we negotiate low prices on luxury hand-picked hotels and holidays in the UK and abroad.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- www.secretescapes.com
4.1
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Recently booked a river cruise
Recently booked a river cruise. Good service and price.
May 22, 2026
Unprompted review
Reply from Secret Escapes
Hello David,
We appreciate your kind words about our service and price and hope you enjoy your cruise.
Kind regards
Percy
Secret Escapes
I found the process very easy
I found the process very easy.
The only thing thing that would make it better would be confirmation directly from the hotel.
May 22, 2026
Unprompted review
Reply from Secret Escapes
Dear David,
Thank you for your feedback.
We're glad you found the process easy! We appreciate your feedback about hotel confirmations and some hotels actually provide their own confirmation on top of ours.
Kind regards
Percy
Secret Escapes.
£500 to pay for their mistakes. Scammers
I have to pay £500 (that I will never see back) for something they’ve admitted on numerous occasions is their own fault. Would never ever ever recommend. Taken four months of going back and forth with inconsiderate customer service agents
Update: they’ve replied with empty useless words and apologies. Also don’t believe their responses, it is 100% AI and inconsistent with their processes and practices. Run in the opposite direction with your money if you ever enter Omar.
May 22, 2026
Unprompted review
Reply from Secret Escapes
Dear Charlotte,
thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation has been for you, particularly given the length of time involved and the impact it has had.
This is not the level of service we aim to provide. Our team will review your case again in detail to ensure all aspects have been properly investigated and addressed.
Thank you for bringing this to our attention.
Best regards,
Alice
Secret Escapes
Inept resolution of complaint
Had a poor experience at a hotel bked via SE. Hotel won't speak to me about complaint directly as bked through SE. Asked SE to contact hotel and complain. Their policy is to reply in 28 days. Heard nothing. Escalated after 28days, on 4 consequitive days, promised a call back on each occassion, nothing received. Total silence.
It's clear SE are either ignoring this matter or have a total communications breakdown between their frontline call desk and resolutions teams. This is still a live complaint and I'd apprecaite someone at SE taking resposnibility for my case and have the courstey to reply and resolve it.
April 20, 2026
Unprompted review
Reply from Secret Escapes
Dear Member,
thank you for sharing your experience with us. We’re very sorry to hear about the delays and lack of communication you’ve experienced while trying to resolve your complaint. We understand how frustrating this must be, especially after repeated attempts to obtain updates.
This is not the standard of service we aim to provide. Our team will review your case as a priority and ensure the matter is followed up appropriately.
Thank you for bringing this to our attention.
Best regards,
Alice
Secret Escapes
My wife booked a secret escape at the…
My wife booked a secret escape at the Quay hotel Conwy North Wales as 70th birthday surprise, what a lovely hotel in a great location, we had a fabulous time .
Can’t wait for our next adventure.
May 18, 2026
Unprompted review
Reply from Secret Escapes
Dear Denis
We are so delighted to hear you had such a fabulous time celebrating a special birthday at on of our hotels. We look forward to welcoming you back for your next adventure!
Happy belated birthday!
Best regards,
Percy
Secret Escapes
Would never shop at a company that uses…
Would never shop at a company that uses lazy AI adverts. If you cut corners with your ads, you cut corners with your product.
May 20, 2026
Unprompted review
Reply from Secret Escapes
Dear Member,
thank you for taking the time to share your feedback with us. We appreciate your comments and understand your concerns regarding our advertising approach.
Your feedback has been passed on to our commercial team for review and consideration.
Best regards,
Alice
Secret Escapes
First time booking
This is the first time I have booked a holiday with Secret Escapes, although I have been tempted many times by their emails!
The booking process was very easy to navigate, so hopefully everything else will be just as smooth.
May 20, 2026
Unprompted review
Reply from Secret Escapes
Dear Dawn,
thank you for your lovely feedback. We’re delighted to hear that your first booking experience with Secret Escapes was easy and straightforward.
We hope everything goes smoothly for your upcoming holiday and that this will be the first of many wonderful trips with us.
Best regards,
Alice
Secret Escapes
Our "go to" travel agency
We have had many holidays with Secret Escapes and are rarely disappointed in the experience. On the odd occasion we have had an issue, this have been dealt with quickly and with professionalism and any problems have been either rectified immediately or we have been compensated without delay. Booking process is easy and straightforward, prices are always competitive and the choice of venues is extensive and as described. Secret Escapes is always our first point of call when looking for a holiday.
May 11, 2026
Unprompted review
Reply from Secret Escapes
Dear Margaret,
thank you for your continued trust and loyalty over the years. We’re delighted to hear that you have enjoyed so many holidays with us and that our team has been able to support you whenever needed.
Your kind words about our service, booking process, and range of offers truly mean a lot to us.
We look forward to inspiring many more future holidays for you.
Best regards,
Alice
Secret Escapes
Great service
Great service always know if there is an issue they do their best to solve. The places we've visited are always lovely
May 19, 2026
Unprompted review
Reply from Secret Escapes
Dear Elizabeth,
thank you for your kind feedback. We’re delighted to hear that you’ve consistently enjoyed lovely trips with us and that our team has been able to support you whenever issues have arisen.
We hope to continue inspiring your future travels.
Best regards,
Alice
Secret Escapes
Over booked hotel
Rang hotel to ask about parking to be told no room for us even though booked and paid Secret Escapes. Hotel had notified Secret Escapes but they still let me book and pay. Completely threw my plans into disarray as I had booked one night at another hotel nearby.If I hadn't rang hotel we would have turned up with no room.
May 19, 2026
Unprompted review
Reply from Secret Escapes
Dear Member,
thank you for sharing your experience with us. We are very sorry for the frustration and disruption this situation caused to your plans.
Unfortunately, we were only made aware of the availability issue after the booking had already been completed, and we completely understand how disappointing this must have been. We’re especially sorry that you had to discover this yourself by contacting the hotel directly.
Your feedback has been passed on to the relevant team so this situation can be reviewed with the property and improvements can be made to avoid similar experiences in future.
We truly appreciate you bringing this to our attention.
Best regards,
Alice
Secret Escapes
Just fancied a couple of days away and…
Just fancied a couple of days away and this landed in my inbox. Couldn’t resist booking so did. Perfect and easy to do thankyou very much.
May 19, 2026
Unprompted review
Reply from Secret Escapes
Dear Mr Cooke,
thank you for your wonderful feedback. We’re so pleased to hear that you found the perfect getaway and that the booking process was quick and easy.
We hope you have a fantastic trip and look forward to inspiring your future holidays.
Best regards,
Alice
Secret Escapes
We have used SE on a number of…
We have used SE on a number of occasions and have always been happy with their services. This trip was island hopping in Greece so involved flights, transfers, ferries and hotels. Everything went smoothly. Only one hotel didn't quiet meet our expectations compared to the others, possibly as early in the season. Overall a fantastic trip which was a great experience.
May 3, 2026
Unprompted review
Reply from Secret Escapes
Dear Adrian,
thank you for taking the time to share your experience with us. We’re delighted to hear that your island-hopping trip in Greece was such a fantastic experience overall and that all the arrangements ran smoothly throughout your journey.
We also appreciate your feedback regarding one of the hotels and will share this with our commercial team for review with the property.
Thank you again for your continued trust in Secret Escapes, and we hope to inspire many more memorable trips for you in the future.
Best regards,
Alice
Secret Escapes
Great service & professional.
The App / Website very straight forward no issues. Same for the concierge service, I had a few enquiries, started with AI however I asked to speak with a human within seconds a human answered. Was very professional and knowledgeable. Great Service.
May 18, 2026
Unprompted review
Reply from Secret Escapes
Dear Dave,
thank you for your fantastic feedback. We’re delighted to hear that you found both our website and concierge service easy to use and helpful.
It’s especially great to know that our team was able to assist you quickly and professionally when needed.
We hope to continue inspiring your future travels.
Best regards,
Alice
Secret Escapes
I booked a non refundable holiday for…
I booked a non refundable holiday for just short of £4000, when the confirmation came through a mistake had been made with the name on the booking, I contacted yourselves and 48 hours later you send me an email requesting £360 to correct the mistake you made, disgusting
May 18, 2026
Unprompted review
Reply from Secret Escapes
Dear Gail,
thank you for sharing your feedback. We’re very sorry for the frustration and inconvenience caused by this situation, especially given the importance of ensuring passenger names are correct on a booking.
Please note that our booking system is fully automated and passenger names cannot be manually amended within the system once the booking has been processed. We can also confirm that your booking was not manually handled. Unfortunately, airline and supplier amendment fees can apply when corrections are required.
We apologise again for the inconvenience caused. If you would like any further clarification regarding your booking, please reach out to our team via the web form and we will be happy to assist further.
Best regards,
Alice
Secret Escapes
Top deals and reliable value for money.
Secret Escapes have provided me and my husband, friends and family with amazing accommodation and deals over the years, both abroad ( including Thailand, Iceland and Bali) and in the UK ( eg York, Lake District, Oxfordshire, Cheshire, Wales) We also took a cruise and 5* stay in Malta through Secret Escapes. Never had a problem and always been more than happy with the upgrades. Can highly recommend and I will certainly continue to book holidays with Secret Escapes.
April 21, 2026
Unprompted review
Reply from Secret Escapes
Dear Member,
Thank you for your wonderful feedback and for your continued trust in Secret Escapes over the years. We’re delighted to hear that you, your family, and friends have enjoyed so many memorable trips and experiences with us both in the UK and abroad.
We truly appreciate your recommendation and look forward to inspiring many more future holidays for you.
Best regards,
Alice
Secret Escapes
Problem solved with empathy.
Two centre holiday of 22 nights in Croatia. First at Palazzo President in Split which was excellent.
Transfer by fast ferry to Hvar to stay at Amenses Resort was not really suitable for someone with walking difficulties.
Unfortunately the hotel was completely unsuitable with many steps and uneven surfaces.
It soon became apparent that this was unworkable.
After a few calls to Secret Escapes the right people took ownership of the problem and by the morning of day 2 we were offered a move to a different hotel back on the mainland which we accepted with gratitude and enormous relief. Secret Escapes assisted by local agents arranged all of the transfers which included a more suitable alternative for the ferry crossing. A long journey in total - 5 hours - but well organised.
Now settled in a disability friendly hotel.
A big thank you to Sabine from Secret Escapes for sorting this out for us both also for showing great empathy to the plight of a disabled customer facing distress and discomfort when finding herself in a hotel that was not only hazardous for her but with management who showed no empathy or interest in her plight.
Thank you Sabine and Secret Escapes. A response to a situation when something goes wrong is a true test of a company and its staff and on this occasion you have excelled.
SEUK-23216292
May 17, 2026
Unprompted review
Reply from Secret Escapes
Dear Member,
thank you for taking the time to share your experience with us. We are very sorry to hear about the distress and difficulties you and your wife have encountered during your holiday. We fully understand how important accessibility requirements are, and we regret that the arrangements and accommodation did not meet the expectations and assurances provided to you.
We also understand your frustration regarding the transfer arrangements and the all-inclusive offering, particularly given the specific information you requested prior to travel. This is clearly not the experience we want for our members.
Our team will urgently review your case in detail and continue working with the hotel and relevant partners to find the most appropriate resolution and support for you during your stay.
Thank you for bringing this to our attention. We hope we can work towards restoring your confidence in us.
Best regards,
Alice
Secret Escapes
Booking with secret escapes is an easy…
Booking with secret escapes is an easy process. Never had a problem.
May 17, 2026
Unprompted review
Reply from Secret Escapes
Dear Bev,
thank you for your kind feedback. We’re pleased to hear that you’ve found the booking process easy and reliable every time.
We hope to continue inspiring your future travels.
Best regards,
Alice
Secret Escapes
Great quality with competitive prices
Third time I book and buy through secret escapes easy experience with incredible good prices with highly quality products
May 12, 2026
Unprompted review
Reply from Secret Escapes
Dear Maria,
thank you for your continued trust in Secret Escapes. We’re delighted to hear that your booking experiences have been easy and that you’ve enjoyed great value and quality through our offers.
We look forward to inspiring your future travels.
Best regards,
Alice
Secret Escapes
First time using secret escapes rang up…
First time using secret escapes rang up and managed to get the hotel I wanted nearly half price the hotel was offering they were so helpful, will definitely being using the site again.
May 17, 2026
Unprompted review
Reply from Secret Escapes
Dear Member,
thank you for sharing your experience with us. We’re delighted to hear that our team was able to help you secure such a great deal and that your first experience with Secret Escapes was a positive one.
We look forward to inspiring your future holidays.
Best regards,
Alice
Secret Escapes
We were looking for a short UK break
We were looking for a short UK break. There was a good choice of quality destinations and the prices offered were competitive. The booking process was straightened and confirmation by both Secret Escapes and our chosen accommodation was instant.
May 16, 2026
Unprompted review
Reply from Secret Escapes
Dear David,
thank you for your feedback. We’re pleased to hear that you found a great choice of destinations and that the booking process was smooth and straightforward.
We hope you enjoy your upcoming UK break and look forward to inspiring your future travels.
Best regards,
Alice
Secret Escapes
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