The booking system is easy to use and easy to navigate. Unfortunately on the particular booking I was looking at it only offered 1 room and not 2 despite saying 10 rooms were available. In fairness t... See more
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We booked a hotel in Devon very last minute through Secret Escapes. We got confirmation straight away from SE and then a few minutes later from the hotel. We liked that there were a few extras include... See more
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We have used SE on a number of occasions and have always been happy with their services. This trip was island hopping in Greece so involved flights, transfers, ferries and hotels. Everything went smo... See more
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Easy booking process, great location and reasonable price including breakfast and Prosecco on arrival. Lovely new modern hotel with friendly staff. Wasn’t sure if there were EV chargers on site but th... See more
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Company details
About Secret Escapes
Written by the company
About Secret Escapes
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
Secret Escapes
Written by the company
- Luxury travel for less
- Experience luxury holidays without the luxury price tag
Find luxurious stays
Discover hand-picked hotels and holidays at the best possible prices online
At Secret Escapes, we negotiate low prices on luxury hand-picked hotels and holidays in the UK and abroad.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- www.secretescapes.com
4.1
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Cancellation fee dispute resolved
The booking process was very easy along with very good value.
This was a rebooking for a hotel in Dubai which, with the current situation, we had to cancel. Secret Escapes still insisted on taking £35 cancellation fee despite the FCO advising against all but essential travel
To continue with my review:
Thank you Jamila for taking the time to look into my complaint, when are going to reply as it's been 5 days now. We had to cancel this booking as our travel insurance in not valid in the current situation as the FOC had advised against all but essential travel and in this climate we are really disappointed Secret Escapes still insisted on deducting £35 cancellation fee !!! All the other companies we booked through for this holiday refunded us in full because of the conflict. So please respond to this complaint with a refund on my account as we had NO choice other than to cancel.
An update to the review I posted as above: Secret Escapes (Jamila) emailed me directly to say they are willing to refund the cancellation fee. It's a real shame I had to post a negative review to obtain a response
however it's now resolved so thank you Jamila.
June 8, 2026
Unprompted review
Reply from Secret Escapes
Dear Paul,
We appreciate your feedback regarding the booking process and value. We acknowledge your disappointment with the cancellation fee. However, we would like to look into this. Can you please provide us with your booking details, we sent you a direct message on Trustpilot.
Best wishes,
Jamila
Secret Escapes Team
Booking not passed on to the hotel.
I booked a 2 night break on a Friday night however when we arrived at the hotel on the Sunday they had not received any notification and didn't have a reservation for us. Luckily they had one room left. This could have been a disaster as this was a surprise break for my husband.
June 7, 2026
Unprompted review
Reply from Secret Escapes
Dear Karen,
Thank you for sharing your feedback with us, and we are incredibly sorry to hear about the stressful experience you had upon arrival for your husband's surprise break. We are very glad the hotel had a room available for you, but we completely understand that this is not the seamless check-in experience we want for our members.
According to our system records, the booking confirmation was generated and sent to both you and the hotel at the time of booking. Prior to your review, our customer support team had not received any notification or contact from either yourself or the hotel regarding a check-in issue. Had we been alerted at the time, our team could have contacted the hotel to assist and resolve the misunderstanding on the spot.
We take transmission errors very seriously, so we have forwarded your review directly to our Customer Service Team. We will be contacting the hotel to investigate exactly why your reservation was not showing in their local system upon arrival.
We will reach out to you directly via email soon with an update. Thank you for your patience while we look into this for you.
Best wishes,
Jamila
Secret Escapes Team
Good prices and easy to book
Good prices and easy to book. Very pleased, and looking forward to our break.
June 9, 2026
Unprompted review
Reply from Secret Escapes
Dear Carol,
Thank you so much for your wonderful review! We are thrilled to hear that you found our booking process easy and enjoyed our prices.
We hope you have a truly fantastic and relaxing break—enjoy every moment of your upcoming trip!
With best wishes,
Jamila
Secret Escapes Team
Extremely competitive.
June 1, 2026
Unprompted review
Reply from Secret Escapes
Dear member,
Thank you so much for taking the time to leave us this positive review! We are delighted to hear that you found our offers competitive, and we look forward to helping you book your next escape very soon.
With best wishes,
Jamila
Secret Escapes Team
AI advertisement
I have never and would never book with secret escapes after seeing their 100% AI ad on TV. If you can’t be bothered to make a simple ad, (and trust me it was simple, absolutely no justification to use AI for any of it) why on earth would you trust them with your holiday. Everything they’ve presented to you on TV is false advertising as it’s not even real. Disgusting.
June 9, 2026
Unprompted review
Reply from Secret Escapes
Dear Aimee,
Thank you for taking the time to leave your review and for sharing your feedback.
Kind regards,
Jamila
Secret Escapes Team
Easy booking system have used Secret…
Easy booking system have used Secret Escapes for many years and always know that hotels will be good quality
June 9, 2026
Unprompted review
Reply from Secret Escapes
Dear H Smith,
Thank you for sharing your positive feedback. We are so glad to know you appreciate our easy booking and quality hotels!
Should you require any help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
We've found some amazing deals with…
We've found some amazing deals with Secret Escapes & been to places we'd never even been aware of. It's a bit of a treat to take a Secret Escapes deal so it's always a pleasure.
June 1, 2026
Unprompted review
Reply from Secret Escapes
Dear Kate,
We're so glad you've discovered amazing deals and new destinations with us! It's wonderful to know our deals bring you such pleasure. Thank you for your kind words.
Should you require any help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
Great Experience
Easy to use website and very clear about offers. The booking process was straightforward and everything was confirmed immediately. We have used Secret Escapes for many deals and would recommend them to anyone looking for a getaway, either at home or abroad.
December 27, 2025
Unprompted review
Reply from Secret Escapes
Dear Robyn,
Thank you for your wonderful review! We're so pleased to hear you found our website easy to use and the booking process straightforward. It's great to know you'd recommend us for getaways.
Should you require any further help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
Fantastic experience
Fantastic experience - able to book a discounted hotel deal at the last minute. Really pleased.
June 5, 2026
Unprompted review
Reply from Secret Escapes
Dear Victoria,
We're so glad you found a great deal and had a fantastic last-minute experience with us! Thank you for your kind words.
Should you require any further help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
A friend recommended using Secret…
A friend recommended using Secret Escapes - so I did!
Website was easy to use- booking confirmation was prompt - this was shortly followed by confirmation from the hotel.
I have since received from Secret Escapes various itinerary ideas of where to visit during our stay- very helpful indeed.
June 5, 2026
Unprompted review
Reply from Secret Escapes
Dear Alison,
We're so happy to hear your friend's recommendation led to such a positive experience! We're glad our website was easy to use and our itinerary ideas were helpful. We appreciate your kind words.
Should you require any further help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
Simple straightforward booking process.
Simple straightforward booking process.
June 7, 2026
Unprompted review
Reply from Secret Escapes
Dear Gary,
We're glad the booking process was easy for you. Thank you for your feedback!
Should you require any help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
Easy to do and good value
June 7, 2026
Unprompted review
Reply from Secret Escapes
Dear member,
Thank you for your kind feedback on Trustpilot. We're glad you enjoyed your experience.
Should you require any further help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
Booked on here a few times and always…
Booked on here a few times and always been pleased but forgot to go the hotel website and check the reviews this time before I booked. Was disappointed to find the hotel has very poor reviews and not up to usual standards of SE. Will keep fingers crossed it is ok when we get there in July.
June 7, 2026
Unprompted review
Reply from Secret Escapes
Dear Janet,
We appreciate you sharing your concerns. We are committed to providing excellent experiences and hope your upcoming stay in July exceeds your expectations.
Should you require any further help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
They used AI in their advert
They used AI in their advert, instantly lost my interest and caused me to write a bad review. Well done marketing team, you’ve just lost a customer who loves going on holiday!
June 7, 2026
Unprompted review
Reply from Secret Escapes
Dear Liv,
Thank you for your message on Trustpilot. We appreciate you taking the time to share your feedback with us.
Best regards,
Jamila
Secret Escapes Team
So helpful
Very pleased with the service and helpful SE staff Thankyou
June 5, 2026
Unprompted review
Reply from Secret Escapes
Dear Peter,
We are so pleased to hear you had a positive experience with our staff. Thank you for your kind words!
Should you require any further help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
Secret Escapes reminder…
Secret Escapes sent a reminder email about a trip I had been looking at. I had already booked somewhere else via a different company but when I saw the Secret Escapes deal, it was a much better hotel, in a better location and with more facilities for the same price. Luckily I could cancel my first booking and booked the new hotel through Secret Escapes. Result!
June 6, 2026
Unprompted review
Reply from Secret Escapes
Dear Susan,
We are so glad to hear you found a fantastic deal with us and that our reminder email helped you secure a better trip! We appreciate you sharing your positive experience.
Should you require any help please do not hesitate to contact us and we would be happy to help. Wishing you a lovely stay.
Best wishes,
Jamila
Secret Escapes Team
Nice comfortable modern hotel
Nice comfortable modern hotel. Bed comfortable. Only complaint was that the black pudding has too much herbs added.
June 6, 2026
Unprompted review
Reply from Secret Escapes
Dear Dave,
We're glad you enjoyed your stay and found your hotel comfortable. We appreciate your feedback regarding the black pudding.
We hope your next trip with us is to your full satisfaction!
Best wishes,
Jamila
Secret Escapes Team
AI ADVERT!!
June 6, 2026
Unprompted review
Reply from Secret Escapes
Dear Ollie,
Thank you for your message on Trustpilot. We appreciate you taking the time to share your feedback with us.
Best regards,
Jamila
Secret Escapes Team
I am still waiting on a response from…
I am still waiting on a response from your customer service. 16 hours before we were due to fly out on our perfect holiday, it appeared that our flights had been cancelled. I phoned your customer services team 3 times and they did nothing to resolve this massive problem. Having had to take the afternoon off of work to get this sorted, I eventually resolved the issue by phoning the airline direct. I was told that secret escapes had cancelled the booking. Luckily, I managed to get on the same flight with absolutely no help from your company. If I hadn't done this, I would have turned up at the airport to be told we did not have a booking and would have missed out on the holiday and a vast sum of money. Over 4 weeks later and several emails, I have had no apology or explanation!!! I find this completely unacceptable and a very real lack of interest from your companies point of view. Customers service were incompetent and uninterested in this very important issue. I had to resolve this issue despite paying a large sum of money to yourselves for a complete service......do not book with this company
May 7, 2026
Unprompted review
Reply from Secret Escapes
Dear Mr Hemsley,
Thank you for your feedback on Trustpilot.
We are sorry to read that you have experienced these inconveniences and that our service has not yet met your expectations. We would like to look into this. Could you please provide us with your booking details? We sent you a direct message.
Kind regards,
Jamila
Secret Escapes Team
Reply from Secret Escapes
Dear member,
We're glad you found it easy.
Should you require any help please do not hesitate to contact us and we would be happy to help.
Best wishes,
Jamila
Secret Escapes Team
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