Sedgwick UK Reviews 4,490

Sophia was polite informative and professional. The claims process was simple.

Excellent technicians

We had an insurance claim on our property and Sedgwick were appointed to deal with it. Initially we had a problem with the Loss Adjustor who really did not provide any service at all. However, when this was pointed out to Sedgwick, they acted promptly and appointed another Loss Adjustor, Linda Cole who has been excellent. Alongside her assistant, Kieran Browne, they have provided a service second to none. They are both very professional, efficient, courteous with a friendly approach. We cannot praise them highly enough. Our heartfelt thanks to the both of them.

I can’t recommend Sedgwick highly enough! What a fantastic job they did looking after me and my mum from start to finish. Great communication. Always kept informed of what was going on at all times. Nothing was too much trouble everytime I picked up the phone to them. A special thank you to Jody and Claire! You really are diamonds. Thank you so much for everything you did for me and my mum

Excellent efficient service.
Once the claim was logged, a claims advisor was quickly assigned to our case, a visit to our home by the loss adjuster was organised and settlement of the claim followed swiftly. Could not fault the process in any way.

They don’t understand structural issues. The close claims before investigation. They contradict facts
I had to pay for my own investigation report to prove my Structal situation and still they choice to ignore and investigate properly. They are not reliable and basically there to close claims without fixing no solution to the problem just close that’s it

Made a claim for repair and it was done the next day by a professional who explained the work done to resolve issue.Very good customer care and experience.😊

The only concern that I have was how long it took for a plumber to attend the emergency call I made. I registered the report by telephone call at 07.10hrs approx with my insurance company. I was told by Sedgwick that someone would be attending by 1pm. No one had attended by 1.30 so I had to contact Sedgwick for an eta. Was told them it would be 2.30 - a plumber eventually attended at 3.15pm approx. Water was still coming through the ceiling and lighting which I explained on my call.

Excellent customer service.Fantastic company kept me informed all the way from start to finished.Job all done within 24 hours can't thank them enough

They acted promptly and performed their duties well ie making the building house secure again.

Excellent service

Our Zwilling kettle was recalled due to recent incidences of the handle falling off and seriously harming/burning customers. We were told to cut the cord and send evidence, and have now waiting 5 weeks for a response concerning the refund. Deadlines have been and gone. The person I spoke to on your customer service recall line - Dan - was extremly unhelpful, doesn't seem to have any customer service training or care for the advice he gives or tone he uses. A further call with Mina resulted in the first genuine apology I have received in this process. Please can the refund be handled urgently otherwise I will be escalating this further.

Made the whole experience quick and easy. Professional and courteous I'm all communications and quick to respond to any queries we had.

Still waiting for a reply very slow

I would like to highly recommend Zoe at Sedgwick for her exceptional support during a very long and complex property repair claim. While the contractor management on this project was extremely challenging, Zoe was a consistent professional throughout.

She was always approachable, empathetic, and proactive in chasing updates when communication from other parties stalled. Most importantly, she prioritised my family's safety by authorised emergency measures when site hazards were identified. Having someone as reliable as Zoe in your corner makes a world of difference during a stressful home insurance claim. Thank you, Zoe!

When I had a problem with a leaking toilet I was advised by my insurer to contact Sedgwick. The person on the phone was very responsive and kept me updated about when the plumber would arrive. When they did, I explained the situation and advice was given about what would happen. The work was carried out quickly and efficiently.

Very helpful and professional

My claim was managed swiftly and proffessionaly

Brilliant service from ringing insurance to fixing my emergency sewage problem 4 hours 1st class contractor Jay from dyno rod.

Great reliable and informative communication. Amin was really helpful and made a very difficult and stressful time so much easier to cope with.

Thank you :-)