Segwayfun Reviews 

I have only received 2 out of parcels so far not sure why it's all coming different times but also very late

Great service

After paying for the bundle!!! There was no safety kit with it! But in the picture of the bundle there is one ! Hence bundle! I was then informed to read the small print!!!!
If you have a picture with safety kit etc in the bundle you should get it
Will be taking this further

Ordered on the 3 December for a pre order item which was due to be dispatched on the 12 Dec. I even emailed the company to confirm this date and was told it would be despatched on the 12 Dec with a next day delivery.
18 Dec and I am still waiting for my item. I have chased on three separate occasions after being promised different delivery dates, the last one was that it was being shipped yesterday, but still nothing. To top it off, I have tried to contact the company several times today and after 15 minutes of holding keep getting an answer machine.
Please don't send me a cut and paste of your COVID restrictions excuse reply that you keep giving everyone. All businesses are adapting to guidelines, which actually haven't changed recently so I'm not sure why this is an issue now. You knew the guidelines when you took my order and money. I'm really disappointed, but not as much as my son will be on Christmas morning. Such a shame to provide such poor customer service after some really good reviews on here prior to ordering.

Still haven’t received my order 17 days after ordering, ( site says “next day delivery”). They don’t respond to emails or pick up the phone.
Update*
I did eventually receive my order and the product is good. Contrary to the response below however I did not receive any email updates.

Segway and cart as described. Spoke to Segway fun to confirm item, friendly staff. Despatched quickly, order trackable. Delivered on time.
One happy grandson, birthday present. Well done segway, would order from them again

Order placed 2nd November. Money taken on 2nd November (over £700).
Received 1 email to say that delivery had been delayed until 9th December.
Still well before Christmas so I was happy to wait.
No communication at all from the Company. Called on 9th December and was told items would be dispatched on 15th. Called on 15th and was told items would be dispatched on 16th or 17th for delivery no later than 18th. When I asked for something in writing to this effect, I was sent an email saying goods would arrive by 22nd December.
I have now given up and am in the process of asking my card company to retrieve the money as I no longer believe anything I’m told by this Company. Very glad I hadn’t told my children about this as they would have been very upset. Will now have to find something else for them in the few days left before Christmas.
Disgraceful Company.

Thank you for your reply. When I ordered the products on 2nd November, the dispatch date was 30th November at the latest. I have only received one e-mail from you which was unprompted. It apologised for the delay and promised delivery on 9th December. I have most certainly not received any daily updates. I appreciate times are difficult but would also have appreciated a little more transparency. I have been given several promises regarding dispatch and delivery, none of which have been kept. I cannot risk these not arriving in time for Christmas.

Dear customer

We want to take this opportunity to thank you once again for placing an order with us. Unfortunately, due to unforeseen delays, our date of despatch has now been pushed from the 30th of November to the 9th of December.

We have the hoverboard in stock, we are simply waiting on the shipment of the hoverkart, if you wish for us to send out the hoverboard now and send the hoverkart once it’s in stock, please do not hesitate to reply to this email.

We still 100% guarantee delivery weeks before Christmas but we do understand if you do not wish to wait or if this was a birthday present.

If you wish to cancel your order, please reply back to this email.

Kind Regards,
THE SWEGWAYFUN TEAM

Ordered on 28 November, for supposedly next day delivery. I emailed to see where my order was and told it would arrive on 12 December. On the 12 December they told me that they did not have the colour I ordered. I agreed to switch colours and was sent a dispatch email on Tuesday 13th saying it would arrive today. At 6pm this evening they emailed to say they have not got the colour I ordered. I'm actually baffled by this company. How could they send emails saying its dispatched and then two days later send another email saying they don't have the colour I ordered.

Terrible service!!!

Purchase went easily and smoothly. Excellent communication after purchase. Only reason it’s not 5 stars is because order was dispatched later than communicated but this is understandable due to Covid-19.
Arrived as described and packaged well. Excellent value for money.

My degway i was so happy when it came the only thing thats gutted me is the bluetooth not working on the segway

Extremely late on delivery and still awaiting the other half of my order. It was supposed to me a gift for my son for his birthday which was the 12th December still waiting

Brilliant deliveries and amazing present for my son with a great price tag

Excellent website with lots of choices for hover boards to choose for our grandson

Amazing service 😀 fast and reliable and great customer service 👍🏽

Just because one part of my parcel arrived a day later. Apart from that amazing service and delivery etc

Ordered a hoverboard in November and did not arrive on the expected date. Repeated emails and calls without reply. Sent latest email saying that I wanted a full refund and they replied within 24 hours agreeing to provide this. Clearly could not keep up with the orders. Would not purchase from here again l am now going to struggle to get the present before xmas.

There have been no daily emails as I have been emailing and phoning with no reply. My order was a preorder for the 11th any change to the 18th has not been communicated. If there was communication I would not have requested a refund and risked not having a main present for my daughter to open at Xmas. I appreciate the difficult year and the busy time of year but good communication and customer service is key and this has been lacking

Iv not opened my segway yet but delivery was fast and hassle free will use again

As I have only received 1 of my 2 orders causing great concern for Christmas - I am furious.

Absolutely brilliant company. Ordered pads and helmet for £9.99, didn't think it would be of great quality, but when it came I was very very impressed, Brilliant quality.Next day delivery as well. Would highly recommend this company.

So far so good - very quick delivery and good follow up when I asked a question about the minimum weight for smooth operation of the Segway.