Segwayfun Reviews 

This is a Xmas present for my granddaughter just unpacked it and already I'm impressed it's very well made and looks fab she's going to love it and great that it comes with all the necessary safety accessories very well done for that the packaging is excellent the service is great well done guys would definitely recommend to anyone thinking of purchasing one all I can say now is my granddaughter is going to one very happy girl on Xmas day thanks guys

Ordered All terrain G2 bundle kit and all came perfect, Only thing is it has come without the correct BS1363 UK 3 Pin plug as advertised instead has come with 2 pin plug. Tried to contact a few times but phone died after ringing about 15 minutes each time. Did eventually get through but was told, due to supplier issues they had to change supplier to get everyone’s delivery in time for Christmas, I am not happy with what I have been given and hope Swegway fun will reply and then send the correct plug as advertised, I may have to contact consumer direct after Christmas if this isn’t rectified

I still haven’t got my parcel and am worried I don’t get it for my boys christmas

So far I have had amazing customer service. I purchased a Christmas present and it all came packaged well. I was kept informed all the way from pre order to delivery. Well done 👍

Great item - great price . My son will love it The reason for my 3 stars is due to miscommunication in delivery of the products. Thankfully I’m local so I could collect from them direct . Hopefully they can iron out their communication and delivery problems

On the experince I've had, I wouldn't deal with this company again. Very nice people, however they weren't honest regarding my order. It had taken countless emails over almost 7 weeks before they let me know my item was out of stock, this being 9 days before xmas. I was even emailed from the delivery company to say delivery was scheduled for next day, the 16th dec. On the plus side, my refund was promptly in my account the next day. My daughter will now have to wait till after xmas for her gift from elsewhere as it was too late for a before xmas delivery. Ordering 2 months before xmas was not early enough for this company.

Ordered a hover-cart on Black Friday/cyber Monday deals. Paid for next day delivery. Not received after one week, told they were pre-order and would be delivered on 12th. Finally received on 17th with no hoverboard. When I finally managed to get through ( you get transferred to leave answerphone message after being on hold 15 mins) was told that my order of hoverboard WITH cart was infact just the cart and they know it can be misleading but they know what it means. The fact that the website said ‘with’ and all my email order/delivery receipts said ‘with’ is irrelevant. Would do a refund which I wouldn’t receive before Christmas , wouldn’t discount a board to match the bundle price they were still showing online. So basically someone messed up on their site and they were no help in resolving their hash up. I now have a cart with no board, no refund money to buy a board before Christmas and will have a very upset 10 year old daughter. Would never buy anything from them and wouldn’t recommend them to anyone.
Edit: After reading their response I have now included the email receipt for the item I purchased : Drifter-X Swegway Hoverboard with Seat - Hoverboard with seat Suspension, Suitable For All Swegway Hoverboards - BLACK x 1. I’m sorry but that definitely reads as hoverboard WITH seat. And to add after tears and discussion with family so my daughter could have a Christmas present I also asked to pay £100 extra and have a board delivered to equal the price of the current bundle but was refused.

I ordered a Hooverboard from this company on 17th Dec. It wasn't until the 18th I read reviews on here and tbh I started panicking as all reviews from the past 24hrs were bad. I was thinking my daughter will not get her present till after xmas! How wrong I was. Later on on the 18th I received notification the Hooverboard had been shipped and will be with me on the 21st Dec. Well I recieved the Hooverboard today 19th Dec. To say I'm over the moon would be understatement! This company is absolutely brilliant. Communication is great and well delivery time for me excellent!. Thankyou Segway Fun, My Daughter will be soooooo happy on xmas day 😊

Fast Delivery A+ , bundle came in 2 separate delivery’s due to the busy festive period, called up and this was all explained, very helpful... overall the hoverboard looks fantastic and I’m pretty sure my little girl will be over the moon on Christmas Day.

Have spent HOURS trying to get through to find out where the Hoverboard bundle is and they keep fobbing me off. "It is with DPD now" I ring DPD it hasn't even been handed over to them yet!! Was promised it would be dispatched on the 12th. Still chasing. VERY STRESSFUL. Will update when or IF it turns up. 😡

Order was a bit late in arriving but all was handled well when it arrived

My order was messed up massively. I pre-ordered, told my items were shipped. Was given my 1 hour time slot delivery to then be told that my item was out of stock! Work that out.
Not ordering from these again. In reply to Segways reply...on your system is says my order was delivered but it wasn’t the hoverboard I ordered! That’s my point...I pre-ordered chrome rose, to be told its on its way, be given my 1 hour time slot, within that 1 hour time slot have an email stating it’s out of stock! I then had to accept another hoverboard in a colour my daughter dislikes just so there was something under the tree. So you’re system is showing the delivery of the replacement. Not what I Pre-ordered. And as I’m here...3 days after Xmas day and I’ve had to send that hoverboard back because it’s faulty!! None of this can be blamed on covid.

I begrudge even giving 1* after I have spent hundreds of pounds here! Already late for a birthday present. Yes, I have received the tracking number - no, DPD have not received the parcel, just my details. Wish I’d read the reviews. So, so disappointed. Ignoring emails. Nobody answers phone. Read and ignored my Facebook messages. So very upsetting. Will be escalating if I don’t receive my item this weekend.

They sent me a cheaper product then advertised with the wrong instructions. Iv phoned 7 times over 5 days and iv had no response. They don't reply to my emails and are the worst company iv dealt with

Bought as a xmas present so can’t review until later , good service tho

Ordered a bundle as advertised in november, later telling me of delays of 3 weeks. One part only arrived with note on box saying more due later. Eventually got 2nd part. No safety equipment arrived. So order is incomplete with no explanation. No one answers phone or emails, so dont expect any refunds. Theres probably better suppliers than this

I ordered a package deal beginning November 2020 on a swegway bundle and paid for,then got a email to say will be despatched 30th November which never happened,then to be told 9th December despatched instead as some items not in stock.then I called to be told 11th December,finally received it 17th December 2020 and half items missing,we haven’t received helmet,knee pads, elbow pads.I’ve called left voicemails emails still no reply

Didn't deliver within allocated time. Lady at your end of the phone was rude, disrespecting me, she thought I was on hold or mute, which I wasn't. Was not delivered to the correct location. Not told once it was delivered. Had to call around to find where it was.

Great product, friendly customer support. Ordered a black and blue kart and swegway combo, Swegwayfun contacted me and offered to change the order for a blue and blue combo. Both arrived, albeit on separate days, and Im very happy with the quality of the board.