Segwayfun Reviews 

No communication throughout the process. Left in the dark about my order for 3 weeks not being told it was not in stock. Not being told when it would ship. and had to chase it 3 times. When i did chase i was gauranteed that it would ship the following thursday. It did not ship and no onw contacted me to tell me and tell me why. Being told it was going to be delivered on 21st when it was still not in stock and had never left the warehouse. Left me chasing DPD to find out why they hadn't picked it up.

Wrong item was sent so my son didn't recieve his main Christmas present and after a week of constant calls and emails it still isn't rectified. Customer service has been a joke. I'm really unhappy with the whole service and gutted for my little boy.

Great communication, speeds deliver. Would reccomend

Turned up 2 days late for my daughters birthday, I ordered black and got blue witch for a girl is crap

Felt I needed to add my experience after seeing all the recent negative reviews.I did notice at the time of ordering in November a majority of items were shown out of stock until January which led me to ordering the 2020 app enabled Segway which showed there being 2 in stock. I ordered the item on a Saturday and it was delivered on the Tuesday. Since opening on Christmas Day it has been used constantly with no problems at all.

Brought this for my 6 year old Grandson he loves it easy to use.
So good all the grown ups have loved it to.
Fab present love it

Would give zero ⭐️ if I could!!

After waiting patiently for repeated delays!
Then sold a black hoverboard to me that wasn’t in stock!! So I agreed to a blue!
NOW ON CHRISTMAS MORNING MY SON HAS OPENED IT WITH MISSING NUTS. SO CANT EVEN USE IT!!!
DISGUSTED!!!!
Demanding a refund!!!
Emailed this morning!!! 😡😡😡

Update 01/01/21

Replying with a generic email to make excuses about delivery is not acceptable!!
My sons kart was missing nuts to attach the bolts. That we then couldn’t get any to fit until 27th December. When shops opened.

I bought 2 & when we opened the box there was a missing wheel I have emailed with no reply & had to buy a wheel on Amazon

I dont usually write reviews however having read some on here I felt I must.

Firstly I can confirm that this is not a scam site. This company is clearly struggling to fulfil orders either through import or couriers at capacity. I have received my full order by Christmas as promised.

I ordered the segway and cart bundle at the end of November and was expecting delivery around the 12th December. I emailed when my order was delayed and received a swift response explaining the pandemic was slowing things down. I emailed again about a week later and again received a prompt reassuring response. I received a dpd order number around the 19th Dec but dpd did not get my parcel until 2 days later. At this point I was about to cancel however as I could see my order was out for delivery I stuck with it. The order came in 2 separate deliveries, 1 day apart.

I understand peoples frustration on this review site, I myself was panicking that my son would not get his Christmas present however I genuinely believe this company is doing what it can to get orders out (I received an email at 9:20 pm). It is easy to say for me who now has their delivery but I hope people can put things into perspective. All are struggling at this time. Be kind!

PS Hoverboard and cart exceed expectations.

Still waiting for an order that was placed weeks ago. I’ve not been able to contact anyone via the phone and had no response to emails. I feel I will have to contact Trading Standards if the item doesn’t appear before Christmas as it was promised to do so.

Appalling company. My children now may have no presents for Christmas. After ordering on 8th December still no sign of delivery. Only communication was an email after asking for a refund last week. Was told to ring the office to sort refund but no one answers the phone. My order number is 12876 can someone please contact me ASAP please?

Hi there
I’ve tried to call a few times today with no success
But I’ve noticed that this area seems to be managed well so I thought I’ll try here please can you advise me on my order 13043

I’m in Kent tomorrow I can come to your offices to pick up my items ?
Thank you
Noel

22 /12 2020
Order received today 1 day late not bad considering current times...Thank you Benjamin for your assistance.

Update: after leaving the below review everywhere possible they contacted me to confirm that order finally with DPD and apologised for all the difficulties, order arrived this morning.

AVIOD!!!!! ordered on 30th nov for promised pre-christmas delivery. 2 emails from them promising order would arrive on time. Received an email from dpd saying that delivery will be 18th dec... only DPD never received parcel just a booking. This s deception!! Company doesn’t answer phone, emails or facebook messages.

Your continued ignorance of this matter has left me with no choice but to consider commencing immediate court proceedings against you. Please contact me within the next 12 hours by telephone to discuss further.

My order number is 12529

Do not purchase it’s a scam! I made my order on the 10th of November £335 after loads of phone calls and lying emails from them! I asked for a refund on the 20th December. Ruined my sons Christmas! They sent me an email from DPD saying my items was on the way and here by the 18th dec that came and went when I did the tracking with DPD they’d not even got my order after ringing again and again I found it was all lies and my order wasn’t even in stock. I now have to drive to Leeds and hope I can get something in time for Christmas for my boy.

Ordered daughters hoverboard.. preordered on 3rd dec.. was told be delivered on 12th dec... 12th came and went.. i rang 2 days later.. was told it will be dispatched wednesday and il recieve friday... friday afternoon i rang only to be told i should have recieved an email product was out of stock but never recieved.. then told it was being put on truck at 5pm that night for next day delivery.. no delivery made! Now monday and still no delivery!! Trying to ring since 10am and not been able to get through to anyone.. im really unimpressed with this company and i think the service is beyond rediculous! Will not be using again!

Ordered a hoverboard next day delivery 3 days later I email them to find out they have sold out of the colour I ordered they sent another colour instead which was fine 6 days later it arrived 2 days after my daughters birthday they take a day or two to email back and never answer the phone line won’t use these again

Not yet received
Ordered on 6th December!!

Items ordered on the 26th of November and have still not been received or even shipped. Many different delivery dates given...none of which have materialised. Now we have a DPD tracking number since 16th December - however DPD advise that they have not even received any package from segwayfun - we are now faced with the prospect of a very disappointed boy on Xmas day. Could not be less impressed.