Selecta Reviews 

Upd 13/11/2024
19 (!) emails since April 2024, their cashrefund-be department says that they tried to refund these 5 euro several times, but "it got refused by the bank" and as a prove they sent me an exel sheet printscreen....
No words...

The same story at Brussels Airport, money taken but because of an error of a machine I didn't get my bottle. I contacted their service by email in the end of April, they promised to refund these 5 euro...

3 months later, 3 different email answers from them that "bank made a mistake", "account number wasn't accepted" and "thank you for your patience" do you think I got my money back?....

Scam company, to avoid!!!

PS - please, don't write in a comment to contact you by email or phone, I did several times. Zero result!

They are deliberately obstructive to giving refunds when their machines fail. As an example they will ask for obscure machine information and refuse/avoid any evidence or imaging of the machine confirming this failure.

The company clearly has a business model of discouraging refunds when their machines fail, because its free money and they dont care about their customers. If you can, avoid their machines.

Like others I have been ripped off by their vending machines at Gatwick and I have rung them multiple times and they promise to ring back and refund and don't. Avoid terrible customer service. Hope they go bust

At Bicester North Station. Prices missing or all wrong on the confectionery for purchase. You only realise when you key in the item number and the much higher price is displayed.

Not a good business purchase/hire if you’re thinking of having a vending machine on your premises. Don’t live up to their expectations as advertised on the side of their machine! Robbing customers blind where they have a captive audience.

Load of rubbish, machines don't work, takes your money and doesn't give out the product.

Lost a few quid after trying two machines, I contacted Selecta over a month ago and they still haven't refunded me, terrible customer service.
We had eight of their machines at work and they have been told to remove them due to them not paying any profit share, ha, we still have their machines so flip em, as for my money they can stick it

Dangerous driver. On February 27th 2024, at around 11am, a reckless driver almost hit my car.

Day light ROBBERY. SELECTA VENDING MACHINE date Saturday 24/02/2024 at 0129H. location Amazon DNN1, unit B, Saxon way, grange park, Northampton, NN45EZ. I bought a sandwich for £2.2 pence. (99p in other major shops.) Next day when I check my bank account these thieves charged £5 from my account. These group of thieves customers service phone number is 01256348600. it was Saturday couldn't contact. 26/02/2024 around 1045H spoke them and explained. She said they can't refund. As soon I contacted my Bank and explained. They dispute the case against so cold thieves. My advice is to innocent customers. If anything contact your Bank immediately. They will help you for compensation. And always please check thoroughly before you use the vending machines AVOID if it is belong to so cold SELECTA group of thieves. If it's SELECTA avoid. Scamers. This is my second worst experience with these so cold group.

If item gets stuck
Skake it until something drops
That's my motto

Ah, the Selecta vending machine – a true mirage in the desert of snack desires. You feed it your coins, envisioning a refreshing bottle of water oasis, but alas, it transforms into the Houdini of vending machines, making your money disappear without a drop to show for it. Selecta, you've mastered the art of turning a simple thirst-quenching transaction into a desert illusion, leaving customers like me stranded in the dry humor of vending misadventures!

Their machines don't work and they expect you to wait 5 working days before even being able to ask for a refund of a few quid. They then expect you to have every man and his dogs information such as machine ID and talk to you like your stupid when you say you don't have it. 'as a consumer it's common knowledge to get the machine id'. Wrong. I don't work for you. I don't know your procedures. Every place is different. I expected my image of the issue on the machine, the date, the location, my card details and more to be enough. Not how I wanted to start the new year off. Horrible.

Was in Stafford county hospital with an injury,went to the machine asked for contactless payment which I did ,then came a big red crossmachine not working checked today and guess what they have taken payment for goods I never received I see this happens on a regular basis this company is scamming thousands of people with their machines,shame on you sort the problem out you scammers ,trust review you need to put a Xero star marker on your site this also not good enough as this company gets 1 star anyway!!!trading standardsshe look at this company(selecta)

Stay away from these machines in budget hotels, ripped me off and this company apparently don't allow hotel staff to give you money back or retrieve your stuck item. You have to call their number on the machine, which is normally out of hours, and leave a message and contact number. However, they don't get back to you, nice one Selecta more money for nothing. Stuff getting stuck in these vending machines is a common occurrence, I was told by the staff in the hotel, so how much extra does this company make out of this practice?

Keep away from vending machine they must make thousands a year taking people's money and not refunding at least if someone robed you with a gun you can see it coming not when you read you bank statement...

Went to purchase a selecta coffee from one of the machines in a Train Station in Europe and it robbed me!! It did not give me my coffee and charged my card anyway! Definitely don’t recommend.

I would give no stars if that option was available. I paid £1.50 for a tea with milk from their vending machine at the A&E department at University of Durham hospital. I was provided with water with milk in - no tea. I took a photo and sent it along with proof of payment in an email with an explanation and asked if I could take products to the equivalent money from an honesty stall Selecta provide in my place of employment to save the faff on of a refund. They replied that I would have to fill in a refund form which they sent. I was initially unable to view this on my phone and told them so but then emailed them again to confirm I’d managed to fill in the form and send it off. That was a couple of weeks ago and I’m still waiting for my refund. I contacted them on the original email string asking for an update and I was again asked for proof of purchase which was already provided and told them of this. They haven’t bothered to respond. To not refund for a defective product is fraudulent.

Used a vending machine at Pinderfields Hospital, Wakefield it took 4 payments from my card a total of £5.60 for one snickers bar.

We have been using Selecta since we opened our business. I am very happy and satisfied with the service. Especially I would like to thank Ashley Phillips for his amazing work and dedication. Looking forward to work with this company for long a period of time.

Overcharged us for > 2 years vs. contract rates, a year after agreeing in writing that they had overcharged us we are still waiting for credits & cash to be returned. Horrendously bad customer service / relations which seems a common feedback here.

Avoid like the plague. Strongly urge you not to do business with this company

In the Nice Airport at Terminal 1, selecta coffee machine took my money but I received only hot water instead of coffee. I took some of pics of the case and I require refund.