Selecta Reviews 

Took so many payments off me but never got anything!! Every time I attempted they took money I didn't realise until I checked over my bank statement!!!! Crazy!! Taking advantage of people in hospital waiting around for hours before being hospitalised. Disgrace.

Scam
Takes your money, fails to vend the products.
No way to contact them to arrange a refund

-10 POINTS - THIS COMPANY IS POISON! DO NOT SIGN CONTRACTS WITH THEM. The suited men behind Selecta is taking us to court as they do not feel they breached a contract after zero customer service back 2 years ago. I have given you all warning during our experience and this is how they perform and play the game to get money back. Thieves! I am willing to give you written warnings on trustpilot till the day I die! to help other companies stay well clear of them! The vendors who we have recently chosen to go with have explained to us how many customers they get from Selecta, this is due to the same experiences happening to them. There is a page set up elsewhere with other companies talking about the same experience and of court action.

I've been charged twice for a tea that wasn't in stock. Filled out all the paperwork and had no response

Paid for a cornish pastry but didn't get it. Asked for a refund, I had to fill in a refund request form. After 1 month and a half still no refund. I will call my bank and I will report that transaction as FRAUD.

Bought a bottle if water in a Travelodge vending machine for £1.65 and when i checked my statement they had charged £1.90. I know only 25p difference but if they do that to everyone…. Looks like i got off likely looking at other reviews.

This company is a joke, and whoever works with them is guilty by association!!!!
Regulators and trading standards should investigate them and put a stop to their behaviour!
I was charged for a coffee called creme brulee, only to get a cup of hot water!
The reception at the University where this happened said I have to contact the company directly.... this is what I have done, and they expect me to fill in a form with 19 questions including my credit card details to process my refund!
I told them on the phone multiple time and by email in writing verbally that this is not on and not acceptable, and I refuse such "apology" but they only keep repeating this is their only way to sort it out.
Therefore, let them now pay the consequences...
The matter will be raised at the University, and the credit card company have already been informed and all proof documented and given to them... So time for them to learn how to do business.
Any business accepting to do business with such companies should beware of their reputational risk and don't make this mistake.
Rammah

Selecta took over Express Vending which is when everything started going wrong.

Their contract terms are designed to completely screw over the customer even after years of partnership. Forget trying to cancel anything or getting them to repair anything in a timely fashion. Their ethos is entirely usurious and approach to business is appalling, yet no-one senior seems to give a damn. They just don’t care.

Selecta is a DISGRACE. Their contract terms and conditions should be challenged at every opportunity in the courts and charges disputed until they realise it is NOT the way to treat customers or to behave in business, but all indications thus far suggest they simply don’t give a damn. Perhaps Trading Standard should investigate.

Awful company. Seriously 1 star is far too generous. This company acquired Express Vending based in Hemel Hemstead who were 5 Star in every way. The management and CEO have no clue and no care about the customers. Disgusted company, disgusting service. They will not
Refund you, provide any service and care in any way. Old vending machines full of Out of Date food and drink, seriously BRING IN YOUR OWN LUNCH TO WORK

I cannot recommend the guys enough at Selecta Rugby branch! Robbie was absolutely fantastic. Friendly, honest and professional. Dean also helped me by sourcing the information of a part I needed that they don’t even fix! Both guys went above and beyond their duties! Thank you so much! I would highly recommend Selecta Rugby branch!

Tried purchasing a bottle of coke for £1.90 from a machine in Southampton university, machine number 1059518 and even though it took payment by phone, nothing vended. Called the help line and was asked if I wanted a refund. I was told I had to supply an e mail address and fill out a form to receive refund. TBH life is too short. I do though wonder how many other people can’t be bothered for £1.90 and line Selecta’s pockets with free cash?.

1 star is too much for this company. They are a shambles. We cancelled our contract with them 5 months ago and asked for a pick up of the water machine and bottles. After numerous letters, emails and phone calls, they are still invoicing us and haven't picked up the equipment stating that " It is due to Health and Safety rules!! Its been 5 months!!
My advice.....don't use them.

Would give zero stars but can’t. Tried just getting a chocolate bar - £1.30!! And it didn’t drop. I was expecting the machine to realise it didn’t dispense anything and then not charge me. But no, it just carries on having taken my money. Outrageous. Yes it’s only £1.30, but it’s the principal! What an awful company, I wish I’d read all of these other reviews before using one of their machines. Total scam. I’m just going to chalk up a loss and never use them again. Disgusting antics.

Just seen my bank statement says £1 used nya selecta ltd Aberystwyth GB....... I live in Portsmouth what the hell.....

Avoid at all costs,

Put my money in got no credit to get my chocolate bar. Thought no problem I'll just press the refund button to get my money back, didn't work. So my money had been swallowed by the machine but the machine said I hadn't put anything in so it just stole cash from me. It's at a train station so ask staff around about it and they say they can't do anything about it and that I need to ring the number on it. Ring the number and it's not recognised. In the end I had to leave for my train. Absolute scam with no easy way to get your money never use selecta vending machines. Selecta If you are reading this you NEED to fix the vending machines at Cheltenham spa station.

Selecta got £10 off my Bank account for an £1.05 bag of Cheese crackers.

Got charged twice and did not get the drink.
Called support and they are useless.

Please do not use Selecta vending machines. If it was possible to give them a zero star rating I would. I bought 2 items from their vending machine 2 weeks ago, only one item came out. This is not the first time this has happened. I emailed them and got sent the longest form ever with 17 questions for a bottle of coke. Two weeks later they are telling me to send bank statements because their finance department can't find the transaction. This is nonesense, I shouldn't have to ring this amount of times to chase up a refund. Please avoid their vending machines

Do not use. Charged twice.

Charged twice for one product. It appears this happens with regularity.
Prices very high.
Not certain how they are allowed to continue trading given their shocking incompetence and faulty accounting systems.

This company are appallingly.
You can try for a refund, he prepared to waist 2 hours of your life, filling in forms, providing payment details. Then expect them to request more details. Just boycotting them from now on. I'd rather walk on for 10 minutes, pay 30% less.