Select Security Reviews 217

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I've already recommended Select Security to a widow friend who has never had a Security System. The ease of use is incredible. I grew up with Alarm Force, and this system is so much easier. The tec... See more

Rated 5 out of 5 stars

I love this security company! It is so affordable and I actually get a LIVE person on the intercom if I need one! I have accidentally tripped my own backdoor alarm a few times and within 30 second... See more

Rated 5 out of 5 stars

Works great - remote control from my I Phone is help full. Only thing missing is a "Panic Button" on the I Phone App. Hopefully never needed, but could be important if there was ever a middle of the n... See more

Rated 5 out of 5 stars

Everyone on the team that handles my account is responsive and helpful. The installation was so well done. The equipment works great and I love the remote feature to arm and disarm my system. Also, it... See more

Company details

  1. Home Services

Information provided by various external sources

We've built Select Security around the promise we've made to the communities where we live and work. A promise to protect our customers, neighbors, and families from harm by providing them with effective and affordable security and life safety solutions. In each of our offices, from our Lancaster, PA headquarters to our many branch offices, we've created teams of dedicated individuals who stand ready to share their knowledge with those we serve. Every department, from Customer Care to Human Resources, is focused on making sure our customers' needs are always our first priority. We believe through providing our services, we are helping to create stronger, and safer, communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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Rated 4 out of 5 stars

Simple to use

Simple to use. Wish there more options for keypad voice alerts when doors are open/close and alarm is set at same time. More than one security code per phone or device.

May 3, 2018
Unprompted review
Rated 1 out of 5 stars

I was told via phone that we could…

I was told via phone that we could leave our home and arm the system with our dogs out in the home. Well that is not the case. That is the main reason that I updgraded. Then I was under no contract now 3 years. Also I was told that we could still have access to the video relay that we previously had. But that's not the case again. Lastly, I was told the total price was $39.99 This included taxes. So now I'm no better than I was with the exception of being back in a contract and monthly payment $7.00 less.

May 3, 2018
Unprompted review
Select Security logo

Reply from Select Security

Hello Ronda,

Thank you for the feedback. We are happy our Territory Manager visited your home and took care of the problems you were having. If you should need anything, please do not hesitate to call us anytime.

Rated 5 out of 5 stars

VERY GOOD

They have been VERY GOOD since taking OVER AlarmForce’s FLORIDA Customers.

May 3, 2018
Unprompted review
Rated 2 out of 5 stars

Gave me a “free upgrade “ now camera inop.

Gave me a “free upgrade “ and after the installation informed me camera system not compatable with new app, but it would still work. Now it doesnt. No support from select security. Customer service has become quite lousy since buying Alarmforce. Canada has 7 days a eeek customer service, USA does not. Wanted to mount my alarm on the wall but was told i could not. Apparently they dont think i can remove and connect two low voltage wires held in place with screws.

May 3, 2018
Unprompted review
Rated 3 out of 5 stars

Expensive and don't have the product in stock

I was promised a call back about the cameras and I'm still waiting 2 weeks later. You don't have your parts in stock and your prices are ridiculously high and you're not willing to work with your customers. Your customer service team is amazing though the guys who come out to install their very professional.

May 3, 2018
Unprompted review
Rated 5 out of 5 stars

I love this security company!

I love this security company!
It is so affordable and I actually get a LIVE person on the intercom if I need one!
I have accidentally tripped my own backdoor alarm a few times and within 30 seconds someone is on the line 'ALARMFORCE IDENTIFY YOURSELF'
I give them the password and let them know that I am ok.
It has worked out wonderfully for me and I highly recommend them to all my friends buying homes in the area.

May 3, 2018
Unprompted review
Rated 3 out of 5 stars

Poor installation

The installer moved my detectors leaving open spaces on my walls and did not leave any instructions on working the equipment. The system is good but the installer did a very poor job.

May 3, 2018
Unprompted review
Select Security logo

Reply from Select Security

Hello Graylen,

Thank you for your feedback. We're very sorry this happened. We are having your Installation Manager contact you regarding this matter. Please look for his phone call.

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