Sennheiser Reviews 

Have been waiting 3 months for an update on the warranty repair of my hD250BT headphones. Customer service is abismal.

Do not buy earbuds from Sennheiser!!!
I bought second pair of Momentum earbuds and after 6months right earbud stop working same problem as my first mk1 … you can’t fix it !!! it’s how they made them
I always had sennheiser headphones all my life but after that I won’t buy anything from them !!! I chose other brand and will never back to sennheiser again!!!

A simple problem. The ear pads came off. Tried on line to reattach. Absolutely impossible to repair. Tried Sennheiser. Only got a bot. Great headphones - terrible service and a ridiculous pads attachment. They need to improve design.

Dreadful customer service. Returned earbuds twice under warranty (right earbud ceased to function). 2nd return in November 2022. Sent back December 2022 and believed to have been 'lost' by UPS in Northampton as tracked to that point. Since then Sennheiser couldn't care less and nothing resolved as of May 2023. Customer services allocate a reference number to e-mails but never respond to any of them. Purchased Sony WF 1000 XM4 instead which are great. Don't bother with this company.

I came onto this site to leave a review and was shocked to see so many other negative comments.

My earbuds went on the blink this year just short of one year after purchase. I made an enquiry eventually having navigated the Sennheiser processes and confirmed they are covered under the 2 year warranty. So I send them away, hear nothing. I get in touch by Facebook and get a reply saying we are sorry , blah etc. I follow up again to be told they are in transit to Germany and I will receive an email. No email so I contact them again on fb messenger. Again several days later a reply. We are doing all we can etc. No estimate of time or anything. So I reply saying when might I hear something. No response. Nearly 3 weeks and no information. Why do these companies think it’s acceptable to just ignore customers? I will never buy a Sennheiser product again and I certainly won’t buy on line. Having a reputable retailer to go to will be my preferred option from now.

Headphones stopped working and customer support has been an absolute nightmare. I bought the M4's about 8 months ago and were working a dream, after updating them recently they keep turning off and don't work at all, after going through as many customer service routes as I can I just keep getting put in an endless loop. Nothing is working, appalling customer service, I just want my money back at this point. Sennheiser seriously need to step up their game.

MTW3s terrible quality. Painful warranty process and scammed with replacement set being used and having the exact same fault as the pair I returned. They hadn't even bothered factory resetting them.

Dec 2022. TWM3 pair - lasted 1 month. Argos replaced. Replacement pair lasted until Feb 2023, 1 month - Argos refunded. Avoid TWM3s like plague! HD450BTs - lasted a whole 8 months. Warranty repair returned (only with help from Richer Sounds). Unable to contact Senn "customer service" - non existent. 450s just vanished into customer service hell, no acknowledgement of receipt, no replacement, Welcome to Sennheiser 2023. Shoddy product quality and world-class dismal customer service.

Unacceptable product lifetime.
I purchased a pair of Sennheiser HD350BT headphones at the end of August 2020. The headphones have suddenly started refusing to switch off. More accurately they do switch off but restart after about 5 seconds.
I contacted Sennheiser customer service who have informed me that they are outside the two year warranty period, which I accept, and that they are not economically repairable. This is without any inspection.
They indicate that my only option is to replace them.. They are effectively saying that a reasonable product lifetime is just over two years. People should be aware of this.

Got a pair of 250 quid headphones, which broke after a few months. After receiving nothing for a few weeks I decided to contact support to see what’s going on. They couldn’t even tell me whether they received my headphones. So seems like I will have to buy a new pair of wait for a few months to get my headphones back, if ever.

You really see the difference in service when you hear stories from friends how Apple sends replacement earbuds before collecting the broken ones, so you don’t have to worry about borrowing/buying spare ones. Will definitely go for Apple next time and will stay away from Sennheiser.

Email from Sennheiser support:
“The current turnaround time for repairs is 4-6 weeks.

Unfortunately, the transfer time is extremely long at the moment.

In addition, many parcels have accumulated in the incoming goods department, which is why no timely scan can be made via the incoming goods department at the moment.

My colleagues are working flat out to process the cases.

You should be able to see from the shipment tracking whether and when the shipment was delivered to our service provider.

I must ask for your patience.”

Terrible warranty repair service. sent in TWM3 for repair and got back different earbuds worth £110 less so basicly stole from me

Can't believe I am saying this as I have been a customer for more than 10 years. Bought some wireless headphones broke after four months had a RMA accepted and sent them back ,but no confirmation that they even received them and never heard anything (it's been weeks), so looks like they've kept my broken headphones and dropped off the face of the planet.

Will be going to a different company such as Bose

Bought the Momentum True wireless. year one they had issues had to send them in for repair and less than a year after that the replacements are messed up and now they out of warranty and want 160 bucks per replacements. Done with this company's this will be the third set i will be throwing away and last.

Long long time user and fan... Long term I mean LONG .. 45 years ...Always had an excellent customer service, for me it was another reason to buy ... Have a problem with my momentums, so 3 o'clock Friday afternoon rang them and the reply was 'sori we only operate 9. 2 5 Monday to Friday....'REALLY.!!!.. Bac awhile retailers were telling me they had reliability issues they over came it... They need to address this service issue.. else I for one will never buy again ..

Bought Sennheiser Momentum TW3 earbuds.

Quite costly for a student, so kind of expected better.

The main bit I object to is having to register to use the advertised zones feature, and it is a must-have for my daily routine. It feels more like an exercise in data collection, which it may sell to increase its revenue.
Sennheiser should not sell a product with a feature that requires registration to use. Doubt I will ever buy this brand again.

I bought an SP20 mobile conferencing system, brilliant products and cannot fault in anyway, really it was expensive but every bit of the Sennheiser quality.
However, their support is shockingly bad as you end up in a rat run of nowhere, no one wants to know or lets you contact them, "eventually" got through to a company called EPOS and unless you have a list of things they won't talk to you, after weeks of getting this far I am going to give up and try a Jabra device

Bought headphones and wanted to return them, waited 2 weeks for a label and exchanged multiple emails and still wasn’t able to return.

Did a credit card chargeback instead.

Purchased some HD600 headphones from Sennheiser. Changed my mind and trying to return them. The link for the returns label doesn't work and trying to contact Sennheiser/Sonova is impossible. I've tried various telephone numbers, email addresses and chats. No response, absolutely ridiculous.

Once/If I manage to return the headphone, this will certainly be my last Sennheiser product.

Please never buy from here. The product broke within two weeks and customer service simply dont respond.

When i originally purchased this product, they did not send me a single confirmation email. I asked for a confirmation email, They never got back to me.

Now that i need to return these (as allowed due to having the warranty), i need PROOF OF PURCHASE. In other words, i need my email confirmation (which i never got given) or a receipt (which i was never given).

Terrible, Terrible customer service.

awful customer services, purchased momentum 3 headphones in white, just wanting to swap to black version. chatbot is useless and nobody to contact.
Decided to return the item instead.
global-e service- portal at first did not work, then when you find the returns it flips into Dutch, where the crafty default setting is that you offer to pay your own return rather than the gratis DHL service.

Would have stuck with the headphones in a different colour- however the whole customer service experience has persuaded me to look at another manufacturer (B&W/Bose/sony) for my new headphones.