Sennheiser Reviews 

So after reading a few reviews of the Sennheiser HD 560S I decided to buy some, and seeing that the price was cheapest at the official Sennheiser store I bought them.

The website was dying that night and after I ordered the headphones and got no confirmation email. I contacted them about it and after a few emails with a very helpful customer service employee called Richard, who managed to tell me that even though the money was taken out of my account, the order didnt go through, he then helped me get a refund which is now on its way!

Thanks guys!

My TW2 earbuds died about 2 months into use. When I sent them back for a warranty repair I was sent out £100 cx earbuds to replace my TW2 which cost me £270.

Called over 10 times each time given the same empty promises by the 2 female call centre staff in the UK. Offered online gift balance which never happened,t hey will promise to call you back.... and never will.

I Basically feel like I have been scammed by a so-called reputable company. Please avoid and do not lose your hard earned cash like I did.

Returned my headphones for a warranty repair and never heard back, disgusted with the service to be honest. Product is superb but not happy with this process at all. Typically response is within a day, but since I have chased my warranty fix, not heard a thing.

I sent some headphones off for repair at the beginning of November 2021 and have have just received them back in mid February 2022- a full 16 weeks later. There were lots of unhelpful emails promising things that didn't happen - they even omitted to put my house number on the return package which caused a three week delay too. I did this once before in 2017 when the repair operation was in the UK and got the mended cans back in 10 days. This recent episode involved sending to Germany and was an unmitigated diaster. DON'T USE THIS SERVICE - it's terrible!!

Great headphones but terrible service.

I bought high end Sennheiser 660S headphones. I have had the balanced cable break twice now. First time, service was reasonably good. But since Sennheiser consumer were bought out by Sonova, the customer service is abhorrent.

Long wait times from customer email support that are majorly unhelpful who keep telling me to open a new ticket. Then their website was down for maintenance for almost a week.

I then called their customer service and so far am on hold for over 25 mins. This is absolutely atrocious. The customer service is awful for a brand that talks about quality, especially when you buy a very expensive product!

I may have to go back to Beyerdynamic as this is atrocious from such a reputable manufacturer. So sad they sold it off to another awful company, Sonova!

DO NOT BUY FROM SENNHEISER! Recomended by my son who works in the audio indusrty my wife bought each of us an expensive pair of headphones for Christmas directly from Sennheiser. The headphones were shipped via UPS but never arrived. Sennheiser have accepted that we did not receive the headphones but despite many subsequent phone calls and emails they did not refund our money. I'm disgusted by them. AVOID.

Sennheiser Momentum.
Great earphones. Serious hardware yet comfortable and stylish with a beautiful tone.
Best I've ever had. 💙💛🖤

Non existent customer service and technical support

Waiting over 20 days for shipment and still no progress. Requesting cancellation now as i can't bother anymore chasing them. I don't know even if i will get a response to this. I wish i read the reviews before oredering. Please avoid them, if you want peace of mind...

Absolutely appalling customer service. Have sent numerous emails about a problem with my earbuds, but they don’t respond.
What has happened to them - previously got responses to requests.
Will not buy from them again. Disgusted.

Order a christmas gift for my son, they cancelled it without any explanation given, ridiculous company really annoyed, they seem to have only site to keep this particular item and failed to deliver. I am not wishing you merry christmas for you, you messed up mine!!!

Contacted them twice about my order and have heard nothing I WILL NOT order from them ever again... disgusting customer care

Terrible Customer Service.

Paid £54 to have my headphones fixed. Heard nothing for weeks, then got an unapologetic email saying my headphones were being replaced, they never materialised and were returned to sender twice. Customer service are at best unhelpful and uninterested.

Have already bought replacements from another more reputable brand. Very disappointing.

Don't know what has happened to Sennheiser customer services but they are now appalling. Tried to return a headphone for warranty repair & they have wasted a lot of my time giving me wrong postage information, taking it to UPS, etc. What is really frustrating is that they reassure customers with wrong information then apologise & give you other wrong info. I am sure the European part of Sennheiser would be appalled by how U.K. is mistreating customers. Shame

Would give zero if I could. Ordered a $300 product. Hasn't shipped for 3+ weeks. I email and call them instructing them to cancel the order. They won't because it's "shipping soon" (they've told me that since the start). They'll cancel backordered items, but won't cancel this. $hitty customer service. Nobody can give me the status of the order. Told me they got in contact with the shipper and I would receive a follow up email... take a guess if I ever got that followup.... ZERO STARS

Worst customer service. Headphones broke within warranty. Sent my headphones in months ago. Still unresolved issue. No report. Wrong headphone sent to replace my old ones. Then upon sending again, sent to the wrong address! Customer services agents giving me the run around. Non responsive on email and utterly unhelpful on Twitter. Don’t waste your money buying expensive items from this brand.

Sennheiser Noisegard HMEC 250 headphones - inserting new earpads seems impossible. Is there a secret to doing this and is a special tool required? Or do the headphone earpads have to be replaced at the factory? Please send any advice or video links to my email.
Cannot find any info on the website.

RS120 Headphones, these are light excellent quality wireless headphones that give fabulous full frequency reproduction from both my pc and my av system, i've always loved decent quality at a fair price and these certainly provide this, good base great highs and a fantastic brightness with the sound other headphones cannot reach.....closest possibly akg & maybe koss.
you won't go far wrong with these fab cans.....

Over the years I have spent a small fortune on professional microphones from Sennhesier.

Last month I had to send a radio mico pack off for repair. These arrived back in under 7 days. Amazing, however, I needed an invoice for my accounts. I have contacted them numerous times to obtain this.
The phone line cuts you off and says goodbye if you line on there too long, emails are not replied to - terrible customer service. I'm hoping this review will get a response.

I failed to get a simple invoice for my business account. This simple item is needed for every business.

Stop wasting your comms budget on Instagram posts and other SM advertising and spend it on REAL customer services, where it is needed.

I have put my trust in them for 30+ years of professional service. I may have to try RODE for my next spend.

UPDATE: Finally go the invoices!

Do not buy from them. Not delivered in time, yet to refund me, customer service hang up the phone eventually, do not reply to customer emails.

I have emailed the CEO. Let's see where that takes me. They should not be allowed to sell directly as they do not seem.to know the basics of customer service