An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly th... See more
Company replied
This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more
I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more
Company replied
Company details
Written by the company
The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!
Contact info
Unit 5, Stevern Way, PE1 5EL, Peterborough, United Kingdom
- 01733 341000
- info@sensearoma.co.uk
- www.sensearoma.co.uk
4.5
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very cheaply made for the price you…
Very cheaply made for the price you pay. The products don’t last! I purchased a caldera glass diffuser and within 7 months it has just randomly broke. Sense aroma said nothing they can do. I wouldn’t bother wasting your money on them.
June 3, 2024
Unprompted review
Nice website easy experience and like…
Nice website easy experience and like the offerings however didnt like the misleading crystal infused bottles, they are not infused and you dont get 550ml water, and then having to pay for shipping both ways
April 25, 2024
Unprompted review
Great products but think it should be…
Great products but think it should be free delivery if you spend £30 instead of it being £50x
April 26, 2024
Very fast delivery and as described it…
Very fast delivery and as described it is a house warming present for my daughter in law so it as not been opened yet.
April 13, 2024
Wonderful products and my favourite…
Wonderful products and my favourite smells ,and can purchase on clearpay ! Whats not to like!
April 11, 2024
Great customer service!
I was only placing a small order. But they couldn't have been more helpful if I was spending hundreds! Other companies could take a leaf out of their book.
April 2, 2024
Unprompted review
Should include a plug
I ordered a Robin/bird indoor fountain, lovely looking, but the wire it comes with is very cheap, and know plug? So had to use a phone charger plug, for almost £50 I do believe it should include, everything it needs.. as I didn't have a spare.
April 6, 2024
Unprompted review
good
great service and products when concacted them fantastic BUT there aftersales team let them down contacted then several times and no reply
April 20, 2024
Unprompted review
Wax Burner
Bought this wax burner in place of a different one I had for years. The design is different and appealing. However, it doesn't melt the wax! It only softens it, hence less fragrance for my wax melts!
I think that maybe the ceramic dish is too thick, or the plate does not get hot enough, (I can keep my hand on it). I am now trying to find a suitable dish/tray to replace.
Other than that, the product is ok. But it doesn't do the job it's supposed to do, so 3* from me
April 3, 2024
Not great
Not great, they sent me someone else’s order? I am hoping I get my order corrected? They sent me the wrong persons invoice too so all in all I’m not very happy!
April 10, 2024
Amazing fragrances!
March 29, 2024
Absolutely love theses oils last so…
Absolutely love theses oils last so long, good value for money
March 28, 2024
very good service and great product
April 10, 2024
Unprompted review
Very efficient and quick delivery…
Very efficient and quick delivery spotted the item I wanted in a local garden centre but unfortunately not in the colour I wanted went onto your website and ordered the exact item £10 cheaper including delivery to my door definitely will use again thank you
March 15, 2024
Unprompted review
Great company
Great company, always reorder the oils and the diffusers are really nice!
March 28, 2024
The product was great and delivery time…
The product was great and delivery time was excellent
March 26, 2024
Poor - waste of money
Rubbish - Light lasted 2 hours and aroma did not work. So disappointing.
April 3, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.