An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more
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Company details
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The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!
Contact info
Unit 5, Stevern Way, PE1 5EL, Peterborough, United Kingdom
- 01733 341000
- info@sensearoma.co.uk
- www.sensearoma.co.uk
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Replied to 28% of negative reviews
Typically replies within 2 weeks
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Great service from start to finish x
Great service
Website easy to use. Received order very quickly. One item not working, contacted customer service and received instant reply with a replacement.
Ordering was straightforward and…
Ordering was straightforward and delivery extremely prompt.
would of rated 5
Sadly i would rate 5 if it wasnt for the high postage . I pay more in postage than the item was . Was hoping for a discount . I feel the postage was a bit over priced as i have ordered before and it arrived quicker
Fab service lovely staff very helpful…
Fab service lovely staff very helpful and friendly
Broken lamp
One lamp arrived broken
Quick reply to initial email promising someone would get back to me. I have now emailed several times and still no further response.
I am still left with a broken lamp.
Update - a replacement lamp has now been replaced, several weeks later but credit where it is due, they have replaced it.
Good Product Range. Receptive/ Friendly.
I thought they are very fair. Good communications and excellent feedback. Delivery was super also. There product catalogue is also impressive. Give them a try.
The ordering was easy,
The ordering was easy,
The delivery was quick,
The products are beautiful
Really happy with my purchase!
This company is great at what they do- which is promoting peace, serenity, and adding a homely atmosphere to your house. I have bought a Salt Lamp from them and 2 water fountains 3 weeks ago or so from them, and I am extremely happy with them all. I remember I used to always go past their stall in the Trafford Centre, and now eventually I have my own products in my room!
The salt lamp makes my room so cozy because of its calming light and helps me to sleep. And for one of my water fountains, I got the Labrador themed one, which has an LED light that even changes the color of the water. Overall- 5/5. Really happy with my purchases. I definitely am planning to buy a few things from here in the future again. I want to buy one of their new glitter lamps, as well as their diffusers. There's not many brands out there like this, so its very unique. Highly recommend to others!
Good company and some great products!! Bought a lot from here now !!
Good company and some great products!! Bought a lot from this company !!
First class customer service
The order arrived very quickly. Carefully packed and was very happy with items of fantastic quality. I will definitely be purchasing more items
Absolutely love my wax burner only…
Absolutely love my wax burner only waited a few days for my order to be delivered over the moon with my purchase.
Super fast- next day.
Super fast- next day.
Also the only place in the market to stock this product (small water feature)
Crystal water bottle- aventurine
ordered myself the glass crystal water bottle and I must say I was thoroughly impressed. The item Was delivered promptly. The quality of the item was I thought to a high standard. The crystals Are separate from the Water
Compartment which is exactly what I was after. The crystal compartment itself was full and I like the idea that I can swap and change the crystals to my own intention. I got this crystal water bottle in the sale but would happily of paid full price. Overall satisfied with the service and item.
Faulty diffuser
My daughter gifted me a diffuser and oil which we purchased from Manchester Traford Centre. When we got home and set it up it was faulty. I contacted Sense Aroma and they sent out a replacement straight away. I recieved a 5 star service. Thank you to Jeanette.
Himalayan safari salt lamp
The salt lamp I received was really excellent quality. Light gives a lovely glow and i love the little ornate stand. price was reasonable I think and delivery was speedy, very very happy with my purchase, thank you Sense Aroma.
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