Sense Aroma Reviews 

489
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping times, lovely product quality, and secure packaging that keeps delicate items safe during transit. People also mention that browsing and shopping on the official website is simple, prices are completely reasonable, and the customer support team is extremely helpful. However, some people mentioned occasional issues with delivery drivers leaving parcels in vulnerable outdoor locations rather than handing them over directly. A few consumers also noted minor product design flaws, such as missing charging accessories, broken parts, or items arriving with unexpected defects.

What people talk about most

Product

Consumers find product to be positive, highlighting the great quality of items and unique gifts available.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently mentioning fast shipping times and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made and... See more

Order

Users describe positive interactions with order, noting that the website is easy to use and provides good... See more

Service

Customers had positive experiences with service, describing it as brilliant, fab, and excellent all round.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more

Rated 5 out of 5 stars

The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly th... See more

Company replied

Rated 5 out of 5 stars

This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more

Rated 5 out of 5 stars

I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more

Company replied


Company details

  1. Home Goods Store
  2. Aromatherapy Supply Store
  3. Decoration and Interior Design Store
  4. Gift Shop

Written by the company

The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

489 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(489)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience shopping with Sense Aroma

An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I can 100% recommend this lovely company and will definitely be shopping with them again.

October 15, 2025

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