An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more
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Review summary
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Reviews shaping this summary
The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly th... See more
Company replied
This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more
I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more
Company replied
Company details
Written by the company
The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!
Contact info
Unit 5, Stevern Way, PE1 5EL, Peterborough, United Kingdom
- 01733 341000
- info@sensearoma.co.uk
- www.sensearoma.co.uk
4.5
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Poor quality items
I purchased three large room diffusers at 50 pounds each and they have gone all chipped on lids and the refills are hard to get now as well and the name badge on this has had to be stuck on a few times really been let down by these items .
September 29, 2025
Unprompted review
Reply from Sense Aroma
Hi Beverley, I am sorry to hear about the problems with your diffusers, please contact our aftercare team who will look into this issue for you.
Fast delivery
Fast delivery, very well packed, and the quality is .... amazing! Thank you so much!
September 14, 2025
Reply from Sense Aroma
Thank you, we are glad you're happy with your order.
Lovely products
This is not the first time I have ordered from Sense Aroma and as always I love the oils and I purchased a new diffuser. It arrived before the estimated delivery time and well packed. The website is easy to order from but would be great if they could do Applepay.
September 1, 2025
Unprompted review
Reply from Sense Aroma
Thanks for your feedback Laura, Applepay may be something in the future.
It arrived quickly.
It arrived quickly.
It is actually birthday present so I don't know how good it is.
It looks nice and is a good size.
I can't say any more.
August 26, 2025
Reply from Sense Aroma
Hi Penny, I hope it was loved.
Broken doesn't work very disappointed…
Broken doesn't work very disappointed as was a gift.
August 25, 2025
Reply from Sense Aroma
Hi David, our aftercare team are unaware of your problem, please get in touch and they will look into this for you
Reply from Sense Aroma
Thank you David
The order I put through a week ago came…
The order I put through a week ago came very quick. It was packed very well. I am very impressed with the whole experience.
August 29, 2025
Reply from Sense Aroma
Hi Louise, thank you so much for your feedback.
Great products at a great price.
We love the choice of products and also the longevity of them.
August 22, 2025
Reply from Sense Aroma
Andrew, we are happy to have you as a Sense Aroma fan
The customer service is excellent and…
The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly the last delivery by enterprise was almost a disaster as the driver, rather than leave the parcel in the open front porch door, in a clear named street ( clearly visible with a large sign on door and constantly used by all delivery men) left the cardboard boxes (large) in the back lane , far from my front door,behind a bin, still visible to the public, in the pouring rain and in a dubious area. Luckily it was retrieved before someone helped themselves.
August 30, 2025
Unprompted review
Reply from Sense Aroma
Sorry to hear that you had a bad experience with a courier but happy that you are not letting it put you off ordering from us again
Excellent, unusual items
Very happy with purchases.Fast shipping, very good quality items, safely packaged. Highly recommend.
August 10, 2025
Reply from Sense Aroma
Thanks Karen
Great products also reasonable prices…
Great products also reasonable prices with fast delivery so excellant.
August 16, 2025
Brilliant service and I love my…
Brilliant service and I love my octopus. I’ve called him huggsey and he is now a valued member of the family. Thank you
August 12, 2025
Unprompted review
I love this company
I love this company, they have such unique gifts. The website is easy to navigate. The quantity of items on sale astounding. The delivery was the quickest I have ever had. The quality of the products phenomenal. I would highly recommend.
August 6, 2025
More than Absolutely Fabulous! Great company!
Another great purchase and prompt delivery from Sense Aroma... I highly recommend this company. Everything I've received is exactly as described and they use a highly reputable delivery courier DPD, who text you on the day with delivery time and email the day before too. A+ and 5 gold stars *****
August 1, 2025
Great
Lovely items
My water features are good value&work well
Very speedy delivery &good value
Looking forward to purchasing more from this site
August 1, 2025
Unprompted review
Easy ordering and fair price
Easy ordering and fair price. Quick delivery. Shame there isn't more choice in the 100 ml fragrances.
July 15, 2025
Unprompted review
Very fast delivery from the time I…
Very fast delivery from the time I ordered the bits I needed
July 9, 2025
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