An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more
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The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly th... See more
Company replied
This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more
I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more
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Company details
Written by the company
The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!
Contact info
Unit 5, Stevern Way, PE1 5EL, Peterborough, United Kingdom
- 01733 341000
- info@sensearoma.co.uk
- www.sensearoma.co.uk
4.5
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Electric Diffuser
Bought an electric diffuser and when received the top, although very well packed, was broken during transit. Contacted Sense Aroma and was very impressed with their prompt action to replace within a week. Would definitely buy from them again. Thank you,
June 22, 2025
great delivery time very quick
was looking for 100 ml in this scent as we like the smell it works out cheaper if you can get the bigger bottle and will last longer .
July 5, 2025
I received the parcel in a very short…
I received the parcel in a very short time, I am really happy with sense aroma products
July 9, 2025
Unprompted review
Excellent items and very fast delivery
Excellent items and very fast delivery. Thank you so much. Would recommend
June 19, 2025
Poor customer service
When I opened the box, one of the holding part of the fountain was broken.
I emailed the company with pictures on the same night
It will be a week tomorrow about my complaint but haven’t yet heard from the company
June 19, 2025
Unprompted review
Excellent!
User friendly website with great choice of products. Easy ordering, super quick delivery & excellent packaging.
June 18, 2025
Unprompted review
Item replaced quickly
Sense Aroma was quick to send out a new diffuser once they recieved my email regarding a faulty item. Thank you and will be shopping again.
June 2, 2025
Finally got the ‘Relax’ essential oil
Finally got the ‘Relax’ essential oil, ordered in a set of three others. Great option
June 8, 2025
Delivery wasn't great
Delivery wasn't great. They had placed the package outside on a rainy day without even knocking the door. By the time, I realised and checked the package, it was all wet and muddy !
May 19, 2025
Love my coral lamp
Love my coral lamp, delivered very quickly and well packed. Would have given 5 stars but problems with website and staff slow to respond.
May 12, 2025
A pretty decorative lamp that looks…
A pretty decorative lamp that looks good either out or unlit. Would definitely recommend
April 28, 2025
Glitch?
I purchased a lamp and entered a delivery address in France (as it was amongst the options). Shipping was marked as free. I later received an email saying there had been a 'glitch' and that free international delivery wasn't possible and received a refund. As this was a mistake made by Sense Aroma, I think the item should have been shipped anyway.
March 13, 2025
Great aroma
Always a long lasting aroma even after it's stopped infusion.
Great delivery also
March 14, 2025
A bit of a mix up with the oils but…
A bit of a mix up with the oils but soon rectified. Lovely present and the oils smell amazing thank you.
March 4, 2025
Lovely items
Lovely items for gifts. Very pleased with all items.
Very well packed and delivered promptly.
February 19, 2025
Lovely smells really pleased with my…
Lovely smells really pleased with my purchase
February 26, 2025
Product was available and arrived in…
Product was available and arrived in good condition and on time.
March 1, 2025
Unprompted review
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