Sense Aroma Reviews 

489
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping, secure packaging, and wide selection of wonderful products like essential oils and decorative lamps. People consistently mention that the online ordering process is completely smooth and that customer support interactions are remarkably helpful. However, some people mentioned that delivery drivers occasionally left parcels in inconvenient or exposed outdoor locations rather than directly at the front door. A few reviewers also noted minor design drawbacks with certain items, such as unexpected USB power connections, missing parts, or fragile components. Despite these occasional delivery and product hiccups, buyers remain largely satisfied overall.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing general satisfaction with their... See more

Delivery service

Consumers find delivery_service to be positive, consistently reporting quick shipping times and informative... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with well-made and beautiful... See more

Order

Customers had positive experiences with order processes, highlighting easy online ordering and a great choice... See more

Service

Customers consistently note positive experiences with service, highlighting excellent support and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more

Rated 5 out of 5 stars

The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly th... See more

Company replied

Rated 5 out of 5 stars

This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more

Rated 5 out of 5 stars

I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more

Company replied


Company details

  1. Home Goods Store
  2. Aromatherapy Supply Store
  3. Decoration and Interior Design Store
  4. Gift Shop

Written by the company

The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

489 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(489)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really fantastic products

Really fantastic products, the glitz buddies are so much fun. Amazingly fast delivery, ordered Thursday morning and it arrived the next day, really appreciated the offer of 2 lamps for £30 too.

January 30, 2025
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. The pop up stall for this company at my local shopping centre was no longer. I wanted a Starlight - Interactive LED USB Light for my granddaughters birthday which was the next day. The shopping centre gave me the name of the company so I called them . Spoke to Carl who assured me I would receive it the next day if ordered straight away. So I did and it came the next day as promised and at no extra cost. Very impressed.The lamp is beautiful and absolutely brilliant at the reduced price, £59.99 to £19.99. My granddaughter loved it. It is a stunning light. Thank you Carl for all your help.

January 23, 2025
Unprompted review
Rated 4 out of 5 stars

Aroma delight

First time I have ordered from this company. I am very pleased with the items that I bought. Especially with the glitter ball led colour changing lamp.

December 11, 2024
Unprompted review

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