An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more
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Review summary
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Reviews shaping this summary
The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly th... See more
Company replied
This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more
I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more
Company replied
Company details
Written by the company
The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!
Contact info
Unit 5, Stevern Way, PE1 5EL, Peterborough, United Kingdom
- 01733 341000
- info@sensearoma.co.uk
- www.sensearoma.co.uk
4.5
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Sense Aroma
Easy to navigate the website, quality items very happy with my purchase. I would definitely recommend this company.
November 12, 2024
Good products and price
Quick delivery and good products. Easy to use web site. have used for many years and always good service.
November 23, 2024
Unprompted review
Replacement for cracked diffuser
Ultrasonic diffuser was cracked; good, friendly customer support telephone service. Sent a photo of the cracks; replacement sent very promptly. Very impressed. (Only put 4* as I personally don’t trust 5* reviews; should be 5).
November 22, 2024
Unprompted review
Moved from stall to online
I had purchased your diffuser oils from a stand a few months ago and I was so pleased to did that you have an online shop. Good selection and items packaged with care. Will be ordering again
October 31, 2024
Good experience
Good experience using this company. The website was easy to use and I received an email where I could track my order. The item was delivered well packaged and in time. Thank you.
November 1, 2024
Unprompted review
My order was not right
My order was not right , received the wrong size bottle .
Done what they asked sent a email , supposedly they will reply in 10 working days , but 12 days after sending a email no reply ?
October 14, 2024
Delightful goods at the right price.
October 27, 2024
Fantastic 1st experience using this…
Fantastic 1st experience using this company and it won’t be my last. The product was beautiful and so well priced. Was delivered super quick and well packaged. They even threw in a free box of wax melts which was so kind and unexpected. Absolutely amazing!
October 31, 2024
Customer service poor.
Customer service poor.
The remote control does not work for the train diffuser.
The assembly instructions lead us to believe that there might be a cover missing for the water tank.
We have emailed sense aroma twice to request a replacement remote control and to ask if there might be a part missing for the train diffuser.
We have not received a reply to either of the emails nor has a replacement remote control been received.
The first email was sent to sense aroma on the 16/10/2024 and the second on the 19/10/2024.
We are adding this review on the 1/11/2024 as we believe we have given sense aroma enough time to respond and resolve the issues.
Poor customer service and we would not purchase from them again.
October 12, 2024
Beautiful fragrances
Beautiful fragrances. Arrived promptly. Will definitely buy again and recommend.
October 16, 2024
Think these days you could be quicker …
Think these days you could be quicker with the delivery as I still haven't received my order
October 19, 2024
Bobo panda light …
Lovely item ordered and was dispatched and delivered within a couple of days. Bought Bobo the panda light for my new nephews first Christmas gift he is lovely maybe a bit smaller than expected but that’s the only downside. I’m sure he will love it
October 15, 2024
A pleasure to order from and a pleasure to receive.
Beautiful product, delightful for any home. The company provides quality decorative items that won't break the bank, which are delivered in a secure packaged and dispatched quickly. Highly recommended
October 5, 2024
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