Sephora Reviews 

One star for Sephora for excluding Amanda as their influencer for her conservative views. Your diversity policy has no diversity! Discriminating against conservatives and Christians is the opposite of inclusion.

Wow I thought the bad reviews would be from ppl upset about you all discriminating against conservatives. Here your company just really sucks. Love it! Oh and I ordered from your site and it took forever to get to my house and the products weren’t any good. Will never shop here again.

During check out the website gives you the choice of multiple samples but then you only get one and it's not even what you picked. In my case it was a stinky perfume, which went straight into the bin. Stuff like this irritate me enormously. Rather don't offer me anything. Prices are quite high too. Often the same products are avail on other websites for cheaper and free shipping too. To get free shipping with Sephora, you must spend a lot.

Horrible customer service , you ask for something and they will reply you with some automatic answer sheet. Such a big company shouldnt have troubles reading and answering english. After month they gave me a refund. Sent my package to wrong adress, wanted them to reship my order , they held my money for like 40 days , wrote them last note and they just refunded. Not recommend

I would not recommend to order from…
I would not recommend to order from Sephora France . Sephora has no English option for customers in the U.K. and Holland . Even smaller companies have the option to change the language so why is Sephora being so lazy? The french entity doesn’t even have all the brands which are hold by the American entity. At this point I am expecting Brands such as Patrick TA, Rare beauty etc to be stocked on every singe Sephora entity. Even if the french entity is not interested in holding those brands then give the U.K. customers at least the option to order from Sephora USA.
I have ordered twice from the french page and both times my palettes came
broken. They have a number on their page but when I tried to call the number it didn’t work!
I don’t understand why it’s so difficult to set up Sephora U.K. or to allow U.K. customers to buy from the American page .

How can Sephora send out the wrong shade of lipstick 3 times in a row?!! Well they did and they argue your Paypal dispute and expect you to go out and return the product during covid-19 pandemic. Not giving them another chance!
Oh so Sephora replied below... have a nice day...Does that mean spending my day trying in vain to get a response from your Facebook or telephone call centres? Why when you’ve argued my Paypal dispute. Doesn’t go very far to improving your image with regards to my review Sephora and all your other bad reviews!

Terrible company with the worst customer service I have ever experienced in my life.

For example phone calling them and getting promised a call back within the same day which eventually never happens. Even got promised to get called back within 5 minutes multiple times, didn't happen either.

Send various emails(in a very polite manner) via direct email but also via their customer support. Not a single one of my emails and inquiries was answered. That's why I had to spend all my prepaid calling them(I'm not based in France so extra cost). Here they promise me a lot of things but they simply never lived up to it. I'm forced to calling them back every time but I cannot longer after having to spend over 20-30 euro on extra prepaid.

All of this due to an expensive order that was never delivered back in April.

Good luck sorting things out with this company if things go wrong.

1/5 cannot recommend.

I have always loved sephora in store. When I travel to France I always visit and purchase alot. Now that im in the Netherlands I have decided to order at sephora.fr for once and see how it went. I accidentally let my package be shipped to a sephora store the site was very unclear. Now im trying to call and email sephora.fr but the wont respond. I hope that they will via this way. I am really sad since I wanted my package for my stewardess internship now it will never be on time

Placed an order on French website as I live in the UK and was given a voucher as a gift.
Order didn’t arrive yet I was told it was delivered... to whom I do not know, but it certainly wasn’t to me.
Firstly, if Sephora has decided to cater to English speaking countries, have the decency to act accordingly and employ English speaking customer service people available to deal with queries originating from those countries. I don’t see why I should be further inconvenienced by having to translate a whole cock and bull story about where the order is.
Secondly, do we live in 1920 or 2020? You want me to HANDWRITE a report about what happened? Seriously, remove your online presence, you are ill equipped to deal with it.
LVMH this is a poor, poor show.
I want a refund. I want someone who SPEAKS ENGLISH to assist me and I DO NOT want a rubbish e-mail address, phone number or Facebook Page reference.
Employ actual people who are capable of doing their jobs. You sure charge consumers enough to be able to pay more employees.

Your internal logistics issues should not be made to be the customer’s problem.

Disgusting.

I ordered two perfume items from Sephora France on two separate orders on their website. I live in the US. The order page did not say they don’t ship to the US, and I was allowed to complete the purchase and order with my US address.

But then my first order was sent to some strange French address via La Poste. I contacted La Poste by phone using Skype phone because La Poste has an English option. They emailed me a photo of how the package was sent to a wrong address and told me I would need to speak to Sephora France directly to have them address it.

Problem is, you can’t reach Sephora France. There is no English option on the phone system. And I have sent at least three emails inquiring about my orders via their website and have received no response. I need the almost $200 I spent on both orders refunded - since it is obvious that I will never receive the items I paid for. I would rather have the perfumes. But it seems Sephora France really doesn’t care to either ensure I get what I paid for or to issue a refund.

Anyone else have this experience? What are my options to file a formal complaint?

Their website is impossible to use... I literally gave up trying to buy and did not finalise an order or 80 euros! I wonder if they know how important is s digital presence nowdays...

As long as the products survive the shipping to Germany, everything is fine. But in my recent order I got a broken, hence unusable highlight palette. I found the contact form... no response... filled it out again... no response. Then I went to Instagram... same result. Today I tried calling the phone number for foreigners several times. Nothing!
I am quite upset- I thought Germany was a service wasteland. Turns out France is fierce competition.

@Sephora.fr: If you see this review please don’t invite me to call that French number or to message your Facebook page. As a German customer Facebook redirects me to the Sephora.de FB page. As a company that ships internationally you MUST be able to serve international, non-french speaking customers!

I would have given 0 star if there is an option. I ordered €500 worth of product online and my package got stolen. I contacted the customer service by email immediately since phone calls is never an option for a foreigner. First of all, they asked me to write a hand written consent, I did it and saved as png file because I am a Mac user. They didn’t reply to me until 3 days later, With a simple sentence, sorry, I can’t open this file, please send my another format. I was being too nice and send them another format. Yet, after 1 month, they replied back with a simple sentence again telling me the investigation is closed and the package has been delivered, no refund will be given. Ok, where is the proof???? At least they should tell me who took my package isn’t it??? You made me waited for so long and tell me nothing???? I will not purchase from Sephora France anymore, there are so many brands I can chose from.

5/25 edit
Sephora asked my to contanct them via emails, yes, sure, the phone number you gave me is never foreigner-friendly, the hotline apparently only works for people who speak french, ironically, I have been quarantined for 2 months without getting a chance to learn French. I contacted the customer service via facebook, they still asked me to wait, I asked the customer representative how long I need to wait today, they redirected me to another automatic reply page...woahhhh... I guess one month is not enough for Sephora to investigate their own answer. Is it that hard for you to get me the person who sign the pacakge, if you actually INVESTIGATED MY CASE???

On April 5 I ordered a 160€ order to Portugal and till this day I haven’t received it, I mean my order hasn’t even shipped but... I tried to contact them through costumer service twice and they haven’t responded me back. I asked for a refund and no response either.
Honestly I do not recommend you buy on the Sephora.fr website, you spend your money never receive your products and it honestly looks like I won’t have a refund either. Your just giving Sephora money without getting anything in return, just disappointement! It’s no fun and I will never buy anything there again. They are a huge company with huge amounts of money and they can’t even get a proper costumer service. Just buy from a indie company support small businesses and you actually get your makeup!
They don’t even deserve the 1 star rating!
Just do your self a favor and don’t buy from them!

Update June 5th
Sephora.fr replied to my review on trustpilot but never replied to both my emails sent to their costumer service! I think it is a bit stupid that I have to contact them via facebook, why not just check the email I sent them? Well... I can say I have NEVER waited this long for a purchase. I start to get worried that I may receive my makeup expired ! On a more serious note I really don’t understand what is going on, did they forget to send me my products, did my order get lost in their warehouse? Is this just normal in this website? What the heck is going on!!!!! I never expected this from the Sephora company but I will definitely not buy from any Sephora ever again!!! And unfortunately it looks like I won’t receive my products nor a refund.
Oh wait I almost forget it was given me a foreign cell number, are they expecting me to spend another pay check just to call them, from Portugal to France??? Yeah right

Made a big order full of goodies for my girlfriend. Package never got to me. Reached out to sephora. They asked me to send in some weird hand-written document. Now, 4 weeks later I still did not hear from them. In the meanwhile I ordered the goodies elsewhere. Tried contacting sephora via various methods to no avail. Really disappointed with this company. They dont seem to be taking my loss of 4-digit order seriously. My suggestion for this horrible company is to not offer service to anyone outside of France because their customer support also clearly isn't catered to anyone outside of France. 1/5 will never order again from them and can't recommend anyone to do so.

PS: nice of sephora.com to invite me to facebook but that apparantly they don't handle sephora.fr issues. So still no support whatsoever. This can't be normal. Really frustrating!!!!

UPDATE: After 10 days, they reached out :) Great service, as I told before.My products were not on sale anymore, so I purchased it on another sites.
Fix your Custommer service Fr Sephora, what a shame!! Nrs don't work, Sephora US that do speak english doesn't handle EU problems, that's up to Fr to do..anyway,people, be aware.

I am from the Netherlands an I m trying to make an order.My country is not on the countries list, even thow it should be, so I am unable to add it to my account to place the order.I need someone from.customer service to fix this and add my country on the list.
Custommer service is inexistent, I tried to call both available numbers, the international doesn't work at all and the other one hangs up after a few choices.They don't answer mails either.
It is the worst ever!!
And is all in french,they don't even speak english in the recording on the international number,so reaching out to them is IMPOSSIBLE.

I live in the Netherlands and ordered the makeup from the French website.

Even though I got the package as told on track and trace, it was not complete and only had half of my order.
I sent an email to notify them and for my full order to be sent or at least get my money back. However, I did this quite some weeks ago and have not gotten a reply yet. I just sent another email, but I am getting very annoyed.
I would not recommend ordering from the French website, because the customer service is extremely bad. So if something were to go wrong, you can't expect them to help....

love all the makeup. love the nice people and can sample before u buy.

I had an amazing experience at Sephora Champs Elysees earlier this month. Sarah, the adviser in the Armani perfumes section, has helped me choose my frangrance and she really made my day! Such a lovely person! I left the store happy and with a lot of goodies, hehe. Definitely recommend! :)

was ok! shopping was good and products arrived on time