Our first foray into the large TV arena (who'd have thought a 32" was now considered portable..) saw us visit the Falkirk Sony Centre in search of an almost sold out model - Ross and Craig gave us the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Battery life very poor, no battery charger. Lens not particularly good, photos taken in the good light but photos still came out blurry in spite of the cameras 5 point axis in body stabilisation.... See more
We are big fans of Sony products and have always supported this local store as we know the high standard of customer care and overall knowledge of their products. Having heard they now offer white goo... See more
After seeing an extremely competitive price online I reached out to obtain validity of the offer. Even though it was 9pm craig replied to my message saying he would check stock and call me in... See more
Company details
Written by the company
Situated in the heart of Falkirk, right next to Central Retail Park, Falkirk Sony Centre has been a fixture in the town for over fifteen years. The shop has earned a reputation for delivering excellent customer service and for always being prepared to go the extra mile for our customers. We carry an extensive range of Sony consumer electronic products all at competitive prices supplemented by third party accessories such as TV furniture, wall mount brackets and cables. We offer an end-to-end solution, not just selling products but installing and maintaining them too. You will never be asked to phone a manufacturer for assistance; we'll do it for you. Prices change daily to stay in line with our major competitors. Please visit the store or call us for today's deal!
Contact info
2-5 Galloway Court, FK1 1HQ, Falkirk, United Kingdom
- 01324 630064
- shop@sonycentrefalkirk.co.uk
- www.serafini-retail.co.uk
4.7
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Fantastic service with great communication and prompt delivery. Thank you!
December 14, 2023
Great knowledge in store from the team
Great knowledge in store from the team! Third time I have bought a TV from them and this time added Sonos products to enhance my viewing experience. Love the new set up and thanks for your support as always. Could not recommend Sony Centre Falkirk high enough!
December 4, 2023
Great bunch of informative guysAmazing Servixe very…
Great bunch of informative guys very helpful
November 30, 2023
highly recommend the Falkirk sony…
highly recommend the Falkirk sony centre spoke to Craig re purchase from start to finish emails ,phone calls he went above and beyond he,s a credit to sony.
November 9, 2023
Unprompted review
Click n pick
Ordered online to collect at Falkirk shop. No issues at all. Happy to assist and ensured I got the most from the headphones. Used the store before and will use again. Prices are compatible and great guarantee.
November 24, 2023
A very nice radio arrived in perfect…
A very nice radio arrived in perfect condition and on time
November 24, 2023
Sony 6100
Good choice of products, excellent price when compared to other retailers selling the same item.
November 7, 2023
Perfect customer service
October 11, 2023
great company to buy from
great company, professional and had everything sorted and wrapped up pre delivery. sales person (craig) gave unbelievable great service and i would be back and let others know of this
October 9, 2023
Good service and quality product at a…
Good service and quality product at a reasonable price.
September 15, 2023
Phoned sony shop up in Falkirk to…
Phoned sony shop up in Falkirk to enquire about headphones, and person was so lovely on the phone and knew what he was speaking about.
Well done keep up the good work
Ann
September 1, 2023
The best place for Sony - Online or In-store 👌
Recently contacted the team re. trading in my existing Sony TV for a high-end OLED model. Both Craig & Dean went above and beyond to get me an A-Class Refurb. model to fit within my budget. Was kept frequently up to date as they tried to resource me one and Craig even travelled to my address in Ayr to deliver my new tv and remove my old one as a trade-in for free.
A great service from beginning to end and I'm very happy with the TV they found for me. What a bargain. Would thoroughly recommend them for any Sony product, especially if you also have a TV or something to trade. 👌😃
August 14, 2023
Unprompted review
The earphone i ordered was delivered on…
The earphone i ordered was delivered on time and is working as it should
August 2, 2023
Delivered quickly and for a great price…
Delivered quickly and for a great price (refurb item). Second time I've used them and would used them again.
July 26, 2023
Second time I have bought from them and…
Second time I have bought from them and if the next item I was looking for was Sony then I would be back. Friendly, knowledgable and competitively priced
July 30, 2023
Great service & extremely helpful
Extremely helpful over the phone before purchase, taking the time to answer any questions. Great service in getting new headphones to me quickly.
July 23, 2023
Great price and service
July 14, 2023
Very helpful customer service
Very helpful customer service. Item arrived fast. Few issues with product but excellent customer care
July 21, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.