Just perfect service. Purchased a Boldr Venture field watch from SW. The product is great, the service flawles: quick, reliable (I was ordering from within EU), the watch was very well protected by so... See more
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Review summary
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Can't be more happy than this! I've just received my new OceanX Sharkmaster. The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered wit... See more
Company replied
Other stores should learn from SeriousWatches how to ensure customer satisfaction and make him purchase again in the future. I've never seen a purchase so safe and tastefully packaged, with lightning-... See more
Company replied
Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They d... See more
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Company details
Written by the company
We love watches! Based in the Netherlands. Serving the world. Authorised dealer of: BOLDR, Edox, Formex, Maurice Lacroix, NTH, OceanX, Orient, Raymond Weil, Seiko, Sinn, Zelos and more.
Contact info
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent watch and service!
Lovely Zelos V3 Hammerhead in MOP arrived in perfect condition and right on time!
November 17, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We're so glad to read that your watch is a hit!
We hope that you will enjoy wearing your new watch very much and if we can ever do anything for you, we're always at your service!
Best regards,
Wies
SeriousWatches
The watch was sent on Fedx and the…
The watch was sent on Fedx and the tracking was accurate and it arrived exactly on time and the watch was professionally packed and exactly as described. I am very pleased!
November 11, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We're so glad to read that the courier did a good job and your watch is a hit!
We hope that you will enjoy wearing your new watch very much and if we can ever do anything for you, we're always at your service!
Best regards,
Wies
SeriousWatches
Best online store i ever shopped at
Best online store i ever shopped at. 4 th time i bought i watch here. Great service and communication
November 12, 2025
Reply from SeriousWatches
Dear Bram,
Thank you so much for your continued business and amazing review - we hope that you will enjoy your Formex watch very much!
If we can ever be of assistance to you in any capacity, please never hesitate to reach out to us - it's our pleasure to help!
Best regards,
Tjalling
SeriousWatches
Thank you guys
Thank you guys, I am very happy with this watch
( Le Jour Rally Monte- Carlo) In life much nicer.
Professional packing and feast shipping.
Thank you again
November 18, 2025
Unprompted review
Reply from SeriousWatches
Dear Robert,
Thank you so much for amazing review and purchase! We hope that you will enjoy your new Le Jour beauty very much and if we can ever do anything for you, your Dutch watch friends are at your disposal!
Best regards,
Tjalling
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We're so glad to read that your experience with us was a positive one!
We hope that you will enjoy wearing your new watch very much and if we can ever do anything for you, we're always at your service!
Best regards,
Wies
SeriousWatches
quick response and fast international…
quick response and fast international shipment
November 6, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We're so glad to read that your experience with us was a positive one!
We hope that you will enjoy wearing your new watch very much and if we can ever do anything for you, we're always at your service!
Best regards,
Wies
SeriousWatches
Great product and timely delivery
November 5, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We're so glad to read that your experience with us was a positive one!
We hope that you will enjoy wearing your new watch very much and if we can ever do anything for you, we're always at your service!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We're so glad to read that your experience with us was a positive one!
We hope that you will enjoy wearing your new watch very much and if we can ever do anything for you, we're always at your service!
Best regards,
Wies
SeriousWatches
Great communication and fast shipping
Great communication and fast shipping! Clear and easy ordering process.
November 5, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We're so glad to read that your experience with us was a positive one!
We hope that you will enjoy wearing your new watch very much and if we can ever do anything for you, we're always at your service!
Best regards,
Wies
SeriousWatches
The customer service was excellent…
The customer service was excellent —highly responsive and very friendly. Mark was always available to help me throughout the process. They truly deliver on what they promise
November 5, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We're so glad to read that your experience with us was a positive one!
We hope that you will enjoy wearing your new watch very much and if we can ever do anything for you, we're always at your service!
Best regards,
Wies
SeriousWatches
I still have not received my watch! But
I still have not received my watch! But that has to do more with FedEx. Serious has let me know that they are working to make sure this clears customs as soon as possible
November 4, 2025
Reply from SeriousWatches
Dear Paul,
Thank you for leaving this review! But we're a little puzzled by a 1 star review, as we promptly shipped your watch and I've had a look at the tracking and the parcel is still awaiting the final clearance by your local customs.
We've actually been in contact pro-actively with the courier about this twice and provided an additional form your customs is asking for. But unfortunately at no point did you contact us and this is the first correspondence we've received from you.
We're truly sorry US customs has not yet cleared your parcel but this is entirely outside of our control, as US customs presently is also not operating at full capacity due to the shutdown of your government.
We will also contact you directly as we've been working hard to ensure your parcel reaches you safe and sound as quickly as possible.
Best regards,
Kim
SeriousWatches
A happy customer will be a repeat one
Excellent communication regarding my shipment updates. My Seiko limited edition watch arrived via courier and it is well packaged with proper insulation against any possible damage. Definitely will buy again and highly recommended.
November 5, 2025
Reply from SeriousWatches
Dear Danny,
Thank you so much for your purchase and your wonderful review! We're so glad to read that your beautiful new Orient has landed on your wrist safe and sound.
We hope that you will enjoy wearing it very much and if we can ever do anything for you, we're always at your service!
Best regards,
Tjalling
SeriousWatches
Reply from SeriousWatches
Dear Kevin,
Thank you so much for taking the time to leave this review and your purchase of course. We hope that your new Seiko beauty will be a wonderful addition to your collection!
If we can ever do anything for you, we're delighted to be at your disposal!
Best regards,
Tjalling
SeriousWatches
Reply from SeriousWatches
Thank you very much for your purchase and kind review! We're very glad to hear your purchase with us went your satisfaction and we hope that you will love your new watch very much!
If we can ever do anything for you, we're at your service!
Best regards,
Wies
SeriousWatches
This is the fourth watch I've bought on…
This is the fourth watch I've bought on this site, the second Sinn, and honestly I can't think of anything else to say other than perfect service, helpful and efficient sales staff, impeccable packaging, on-time delivery... In short, once again Serious Watches is top notch, the name of this company is absolutely well deserved.
In short, you can go there without hesitation. I highly recommend it.
October 6, 2025
Reply from SeriousWatches
Thank you very much for your purchase and kind review! We truly appreciate you coming back to SeriousWatches for your latest watch purchase and we hope that you will love your new watch very much!
If we can ever do anything for you, we're at your service!
Best regards,
Wies
SeriousWatches
Very very good!
October 22, 2025
Reply from SeriousWatches
Thank you very much for your purchase and kind review! We're very glad to hear your purchase with us went your satisfaction and we hope that you will love your new watch very much!
If we can ever do anything for you, we're at your service!
Best regards,
Amy
SeriousWatches
Really impressed with the service
Really impressed with the service, prompt responses to queries, rapid despatch, and good quality product.
October 20, 2025
Reply from SeriousWatches
Thank you very much for your purchase and kind review! We're very glad to hear your purchase with us went your satisfaction and we hope that you will love your new watch very much!
If we can ever do anything for you, we're at your service!
Best regards,
Amy
SeriousWatches
Great company with excellent products
From the beginning of communication with John and to the overall service and agreement everything went excellent and transparent. Absolutely love buying from this company
October 17, 2025
Reply from SeriousWatches
Dear Luka,
Thank you very much for your purchase and kind review! We're very glad to hear your trade-in with us went well and we hope that you will love your new watch very much!
If we can ever do anything for you, we're at your service!
Best regards,
Tjalling
SeriousWatches
boldr venture singularity
I found what I was looking for, at the right price, bought it and it was sent to me quickly with a sweet gift (wafer) inside, which was immediately appreciated by my son.
October 15, 2025
Reply from SeriousWatches
Thank you so much for your purchase and wonderful review! We truly appreciate it and we're very glad to read that you had a good experience shopping with us and that your son enjoyed the stroopwafel!
We hope that your new watch will make an amazing companion and if we can ever do anything for you, our team is at your service!
Best regards,
Wies
SeriousWatches
Quality product
Quality product, shipped very quickly by a quality company!
Highly recommended
October 15, 2025
Reply from SeriousWatches
Thank you so much for your purchase and wonderful review! We truly appreciate it and we're very glad to read that you had a good experience!
We hope that your new watch will make an amazing addition to your collection and if we can ever do anything for you, our team is at your service!
Best regards,
Wies
SeriousWatches
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