Just perfect service. Purchased a Boldr Venture field watch from SW. The product is great, the service flawles: quick, reliable (I was ordering from within EU), the watch was very well protected by so... See more
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Review summary
Created with AI, based on recent reviews
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Can't be more happy than this! I've just received my new OceanX Sharkmaster. The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered wit... See more
Company replied
Other stores should learn from SeriousWatches how to ensure customer satisfaction and make him purchase again in the future. I've never seen a purchase so safe and tastefully packaged, with lightning-... See more
Company replied
Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They d... See more
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Company details
Written by the company
We love watches! Based in the Netherlands. Serving the world. Authorised dealer of: BOLDR, Edox, Formex, Maurice Lacroix, NTH, OceanX, Orient, Raymond Weil, Seiko, Sinn, Zelos and more.
Contact info
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a very nice watch
It arrived safely. Thank you.
I'm grateful for your prompt and courteous service from purchase to delivery. It arrived from the Netherlands to Japan in just two days. I was surprised at how fast it was.
This time it didn't come in a box, but it was carefully placed in a separate case. I was really impressed.
Thank you so much for everything.
Right now I'm looking to see if I can find just the box for sale somewhere. If you have any information, please let me know.
Lastly, thank you once again.
October 13, 2025
Reply from SeriousWatches
Thank you so much for your purchase and wonderful review! We truly appreciate it and we're very glad to read that you had a good experience!
We hope that your new watch will make an amazing addition to your collection and if we can ever do anything for you, our team is at your service!
Best regards,
Wies
SeriousWatches
You'll definitely buy another watch with them at the first chance.
Serious Watches provides what is probably the best customer experience in Europe, not only by being super professional and dedicated, but also humane, regardless of how much you spend. You will definitely return for another watch at the first chance.
October 10, 2025
Reply from SeriousWatches
Thank you so much for your purchase and wonderful review! We truly appreciate it and we're very glad to read that you had a good experience!
We hope that your new Seiko beauty will make an amazing addition to your collection and if we can ever do anything for you, our team is at your service!
Best regards,
Tjalling
SeriousWatches
Great response from the team and always…
Great response from the team and always ready to find the best solution for the customer.
Package arrive quickly and very well protected !
I highly recommand their services.
October 10, 2025
Reply from SeriousWatches
Dear Christophe,
Merci for your purchase and your very kind review! We hope that your new watch will make an amazing addition to your collection!
If we can ever do anything for you, we are at your service!
Best regards,
Tjalling
SeriousWatches
Reply from SeriousWatches
Dear Fabrizio,
Thank you, grazie, for your purchase and your review! We hope that your new Hanhart watch will make a wonderful addition to your collection!
If we can ever do anything for you, we are at your service and delighted to help!
Best regards,
Tjalling
SeriousWatches
Great experience!
I would like to express my sincere thanks and congratulations, as a loyal and thoroughly satisfied customer of SeriousWatches services. From my very first order, I’ve been impressed by the quality of your support. Your advice is always relevant, personalized, and delivered with genuine horological passion. Every interaction is smooth, fast, and complete — a true testament to your outstanding customer service. The quality of the watches you offer is impeccable, and the care you put into packaging reflects the attention to detail and respect for your customers. Receiving a parcel from SeriousWatches is a unique experience, where every element is designed to delight. The delivery times are also exemplary: fast, reliable, and consistently met. This reinforces the trust I place in SeriousWatches, order after order. In short, SeriousWatches embody what online shopping should always be: human, professional, and passionate. Congratulations to the entire team for your dedication and consistent excellence!
October 8, 2025
Reply from SeriousWatches
Dear CL,
Thank you, merci, for your continued business and wonderful review! It's always a big pleasure to assist you and share in your passion for great watches!
Your Dutch watch & stroopwafel friends are always at your service and we look forward to our next engagement. But first enjoy your latest additions to your amazing collection!
Best regards,
Tjalling
SeriousWatches
Great service!
October 8, 2025
Reply from SeriousWatches
Dear Martin,
Thank you so much for your purchase and your review! We hope that you will love wearing your new Seiko watch.
If we can ever do anything for you, please never hesitate to reach out to us, as we're always very happy to help!
Best regards,
Tjalling
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your review! I am very happy to hear that your new watch reached you quickly and safely.
We hope your new watch will be a great companion to you and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! I am very happy to hear that your new watch reached you quickly and safely.
We hope your new watch will be a great companion to you and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
very good watch
October 8, 2025
Unprompted review
Reply from SeriousWatches
Thank you so much for your kind review! I am very happy to hear that you love your new watch.
We hope your new watch will be a great companion to you and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Excellent ALL!!!
Excellent item, shipping and most of all truly kind representative!
A must to establish solid clientele!
September 30, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! I am very happy to hear that you have had a positive experience with our staff.
We hope your new watch will be a great companion to you and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Dear Argyris,
Thank you so much for your purchase and your review! We hope that you will enjoy your new BOLDR watch very much and can wear it on many amazing adventures :-)
If we can ever do anything for you, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Kim
SeriousWatches
Reply from SeriousWatches
Dear Oliver,
Thank you so much for your purchase and kind review! We're really glad to hear that your new Orient beauty has been delivered to you in good order!
We hope that it will make an amazing addition to your collection!
If we can ever do anything for you, please don't hesitate to reach out to us!
Best regards,
Tjalling
SeriousWatches
Serious Watches and in particular Mark…
Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They deliver worldwide and you can trust they’ll help you if you encounter any issues, unlike most companies these days. Placed about 4 orders with them so far and will definitely be using them for all my future watch purchases.
August 26, 2025
Reply from SeriousWatches
Dear Lee,
Thank you so much for your amazing review! And of course your purchase for the amazing Formex watch. We hope that it will make an amazing addition to your collection!
Your Dutch watch friends are at your disposal if we can ever do anything for you!
Best regards,
Kim
SeriousWatches
Great like always
September 18, 2025
Reply from SeriousWatches
Dear Elmir,
Thank you so much for your wonderful review and purchase! We hope that you will enjoy your new Duxot watch very much.
If we can ever do anything for you, we are at your disposal!
Best regards,
Mark
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely.
We hope your new watch will be a great companion to you and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Wonderfull expérience with Mark!
September 12, 2025
Reply from SeriousWatches
Thank you so much for your wonderful review! I am very glad to hear that your dealings with Mark have been pleasant and I will relay your kind words to him.
If we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely.
We hope your new watch will be a great companion to you and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Great under every aspect
Great selection of watches.
Very professional and friendly assistance
Top level of shipping and delivery (the packaging is like a gift box)
September 12, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! I'm very happy to hear that you enjoyed unboxing your watch. We have recently updated our packing methods and it's great to hear your feedback!
We hope your new watch will be a great companion and if we can ever do anything for you, we're happy to be of assistance!
Best regards,
Wies
SeriousWatches
Excellent purchasing experience with…
Excellent purchasing experience with SeriousWatches, the watch arrived in the timeline indicated on their website, well packaged and in perfect condition. They were capable on providing me with a LE watch only available in Europe, I am very happy with my purchase and glad I've purchased from them. Would not hesitate buying from them again in the future!
September 8, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely and quickly and that the purchasing process lived up to your expectations.
We hope your new watch will be a great addition to your collection and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Great service
Great service, fast delivery and very helpful 😃 would definitely use again 👍
September 10, 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely and quickly.
We hope your new watch will be a great addition to your collection and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
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