Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hidden charges. On the service schedule it includes brake fluid and states "Check and top up brake fluid", however I am being charged for brake fluid. Customer service was friendly and professional.... See more
Company replied
Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more
Company replied
Customer service was great from Chris. Clearly outlined exactly what the issues of my car was including cost. Obviously they increase the cost from the garage but in terms of service, can’t complain.... See more
Company replied
Company details
Written by the company
Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.
Contact info
3.8
Great
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Servicing Stop
Hi Neil,
Thank you for taking the time to leave us a five-star review. We're delighted to hear you were pleased with our prompt service and that we kept you updated throughout the progress of your booking.
Keeping our customers informed every step of the way is something we strive for, so it's great to know this made a positive difference to your experience.
We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Quick and simple process
Quick and simple process. Had an update within 2 hours of collection. Chose not to continue with some add-ons as I could take care of them myself.
July 20, 2026
Reply from Servicing Stop
Hi Alan,
Thank you for taking the time to leave us a five-star review. We're delighted to hear you found the process quick and simple, and that you received an update shortly after your vehicle was collected.
We also appreciate your comments regarding the additional recommendations. We're pleased you felt able to make an informed decision about the work you wished to carry out yourself, as we always want our customers to have the information they need to choose what's right for them.
Thank you for choosing Servicing Stop, and we look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Candice,
Thank you for taking the time to leave us a review. We're pleased to hear you found the process quick and easy.
While we're glad you were relatively happy with your experience, we always aim to provide a five-star service. If there's anything we could have done better, we'd really appreciate hearing your feedback. Please feel free to contact our Customer Experience team at customer.experience@servicingstop.co.uk, as we'd love to learn how we can improve.
Kind regards,
Liton
Servicing Stop
Very good to talk to about the service…
Very good to talk to about the service and excellent customer care
July 20, 2026
Reply from Servicing Stop
Hi David,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found our team easy to talk to and that you received excellent customer care. Providing clear communication and a great customer experience are priorities for us, so it's wonderful to know we delivered on both.
We really appreciate your kind feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Luiba,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found our team helpful and responsive. Providing excellent customer service is something we pride ourselves on, so it's great to know we met your expectations.
We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Did not service my car correctly and…
Did not service my car correctly and lost my service history book !!!!
July 16, 2026
Unprompted review
Reply from Servicing Stop
Hi Dominic,
We're sorry to hear you're disappointed with your recent experience.
We can see that you've already contacted us, and one of our Customer Experience team is currently investigating the concerns you've raised, including those relating to the service carried out and your service history book. They'll be in touch with you as soon as their investigation is complete.
Thank you for your patience while we look into this.
Kind regards,
Liton
Servicing Stop
SCAMMERS
Going by the 12,000+ 1-star reviews, I'm one of many cheated by this company by my service not having been completed and the service light left on, in addition to car being kept over the weekend.
Endless emails not responded to, yet all you ever get is the generic copy and paste Trustpilot response to reviews that totally ignores everything and asks you to send yet another email.
Avoid like the plague.
September 19, 2025
Unprompted review
Reply from Servicing Stop
Hi Peter,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to feel that your service was not completed as expected, to have your vehicle retained over the weekend, and to feel that your attempts to contact us have not received the response you were expecting.
We'd like the opportunity to investigate your concerns thoroughly. At present, we're unable to identify your booking from the information available, so we have contacted you privately through Trustpilot to request your Job ID or vehicle registration. Once we receive these details, we'll carry out a full review of your case and respond accordingly.
We appreciate you bringing these concerns to our attention and look forward to investigating this further.
Kind regards,
Liton
Servicing Stop
Only gave one star as ZERO is not an…
Only gave one star as ZERO is not an option! Deplorable, disrespectful & downright LYING about work claimed to have been done when it had NOT been carried out! I was billed for work that was NEVER carried out & then had my car impounded overnight with a threat to sell it to pay the bill! I'm a disabled pensioner & rely on my car every day for hospital & Drs appts. To be threatened in this manner was very stressful & it has left me distrustful of trying 3rd parties again! Can't fault the garage, they were brilliant & actually listened to what i was saying regarding work I had not sanctioned. How many folks have been hoodwinked & not questioned what work HAS actually been done & payed for work that has NOT been done? Or just payed upon threat of having their vehicle effictively stolen! I am taking this further via trading standards in the hope of preventing this happening to someone else!
July 15, 2026
Unprompted review
Reply from Servicing Stop
Hi Mick,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how distressing it must have been to feel that you had been charged for work you believe was not carried out, and to be left feeling concerned about the return of your vehicle. We also appreciate the additional worry this would have caused given your reliance on your vehicle for essential appointments.
We take concerns of this nature extremely seriously and would like the opportunity to investigate this matter thoroughly. We have contacted you privately through Trustpilot to request your Job Reference Number or vehicle registration so that we can identify your booking and carry out a full review. If you're unable to update your review with these details, please contact our Customer Experience team at customerservice@servicingstop.co.uk (mailto:customerservice@servicingstop.co.uk) with your Job Reference Number or registration, and we'll be happy to investigate this further.
Kind regards,
Liton
Servicing Stop
Utterly terrible scam company
Utterly terrible. Car was collected and dropped off at agreed times. Driver who collected car very polite. The only reason I used this company was that I live in Weybridge and the nearest Kia dealer is in Guildford. This vehicle was having its first service new in 2025. I had paid for a full service and didn’t expect to receive a call telling me there were extras required, a complete change of brake fluids and that the oil was to be a special oil that wasn’t compatible with the oil currently in the vehicle. Not only would I have to pay additional for the replacement oil, but I had already paid for an oil change in the full service charge. Not only that, because the oils were different I would have to have the entire system flushed out. Described on their invoice as a carbon flush. I just asked an engineer friend who tells me that this rarely, if ever needs to be done in vehicles at less than 50k miles. I agreed to the oil change because they fraudently claimed that it would make your that the electronic reporting to KIA would ensure the warranty remained valid & I needed the car back. Outrageous scam.
July 17, 2026
Unprompted review
Reply from Servicing Stop
Hi Mark,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling disappointed. We understand how concerning it must have been to receive recommendations for additional work and charges during what you expected to be your vehicle's first scheduled service, particularly when this led you to question whether the work was necessary and how it related to your manufacturer's service requirements.
We can see that you've already emailed your complaint to our Customer Experience team, and we'd like to reassure you that your concerns are currently being investigated. We'll review the recommendations made during your service, along with the information you were provided, and a member of the team will respond to you as soon as possible.
Thank you for your patience while we complete our review.
Kind regards,
Liton
Servicing Stop
Avoid Servicing Stop At All Costs
EDIT / UPDATE: The company has finally emailed me. While they claim they cannot "substantiate" the £2,500 verbal phone quote on their recordings, their email explicitly admits that their system sent me an automated email confirming I had authorised work when I had completely refused it. They also admit to giving completely contradictory information and withholding the performing garage's details from me. This investigation confirms exactly how deceptive their automated system and customer service practices are. I will attempt to resolve my dispute with Servicing Stop directly.
Avoid Servicing Stop At All Costs: A Disgraceful, Highly Inflated ExperienceDo not trust this company with your vehicle. My car was collected for a routine MOT through Servicing Stop under a reasonable initial quote, but what followed was an absolute nightmare of predatory sales tactics and blatant misinformation. A sales representative called me claiming my car desperately needed new brake pads and discs, quoting an outrageous £2,500 and aggressively pushing me to take out a finance plan. He then tacked on an extra £40 claiming the oil change wasn't included, before the line mysteriously disconnected. When I called back, I was trapped in a carousel of different customer service agents, each spinning contradictory stories. One claimed the extra fee was for "premium oil," while another cited a completely different oil type entirely and claimed these details were upfront in my email. When I demanded they cancel everything and return my car, I was told only the initial sales representative could authorise it, and I was even threatened that my vehicle would be withheld until I paid. To top off the absurdity, they sent an invoice for roughly £1,000 - leaving me wondering where on earth the original £2,500 figure even came from.The true depth of their business practices was exposed when I bypassed Servicing Stop entirely, checked my MOT status online, and contacted the actual performing garage directly. The local garage safely returned my car and completely debunked the initial claims: they confirmed the oil change was standard and fully included, and stated that only a single brake disc and pad needed replacing. Most damningly, the actual quote they passed to Servicing Stop was only around £300. Servicing Stop presented heavily inflated quotes for mechanical work that the local garage explicitly confirmed was completely unnecessary. I am far from the only customer with this exact grievance, and if the company tries their standard tactic of claiming they cannot find me in their system, they can look up booking reference 1940988. Armed with direct evidence of their heavily inflated, fabricated quotes from the actual garage, my next phone call is straight to my card provider to dispute the charges. Avoid them at all expenses.
July 17, 2026
Unprompted review
Reply from Servicing Stop
Thank you for updating your review, Aaron.
We appreciate you taking the time to acknowledge that we have now investigated your concerns and responded to you directly.
During our investigation we identified areas where our communication fell below the standard we expect, and we sincerely apologise for those shortcomings. We have taken your feedback on board and are using it to help improve our processes.
As your complaint remains ongoing, we will continue to correspond with you directly in the hope of reaching a resolution.
Liton
Servicing Stop
Reply from Servicing Stop
Hi Mark,
Thank you for taking the time to leave us a review. We're pleased to hear everything went well and that you were happy with the service.
We always strive to deliver a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate hearing your feedback. If you'd be happy to share your thoughts, please feel free to contact our Customer Experience team at customerservice@servicingstop.co.uk , as we'd love to learn how we can improve.
We hope to have the opportunity to assist you again in the future.
Kind regards,
Liton
Servicing Stop
Total rip off don't fall for it
Totaller scammers try to get on a no credit check loan my car went in for an MOT and a service thinking it's a bit late I decided to check on the gov MOT website where it had failed the woman from service stop rang me about an hour later told at had failed she gave me a quote of nearly £800 and then came the hard sell on the loan I told to send everything over loan it never came having no contact with the garage it took me a full day to finally get my car back having the work done elsewhere for £500 big difference wouldn't recommend the to my worst enemy
July 15, 2026
Unprompted review
Reply from Servicing Stop
Hi Alan,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling so disappointed. We understand how frustrating it must have been to receive a repair quotation that you felt was significantly higher than expected, to feel uncomfortable with the payment options discussed, and to experience delays in having your vehicle returned after deciding not to proceed with the recommended work.
We take concerns such as these seriously and appreciate the opportunity to review them thoroughly. I've now emailed you directly regarding your complaint with the outcome of our investigation. If you can't see my email, please check your spam or junk folder, as it may have been filtered there.
Thank you again for bringing your concerns to our attention.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Sgoz,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you were happy with the service you received. Your feedback is greatly appreciated and means a lot to the team.
Thank you for choosing Servicing Stop, and we hope to assist you again in the future.
Kind Regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Paul,
Thank you for taking the time to leave your review. I'm sorry to hear you've been experiencing issues with making your payment, and I appreciate how frustrating this must be.
I've looked into your booking and can see that you've spoken with our team this morning. A Service Advisor will be reaching out to you today to discuss the payment and help get this resolved.
Thank you for your patience, and we hope to resolve this for you as quickly as possible.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Ale,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our service to be efficient and that you had a great experience with us. Your feedback is greatly appreciated and means a lot to the team.
Thank you again for choosing Servicing Stop. We look forward to assisting you again in the future.
Kind Regards,
Liton
Servicing Stop
Awful
Awful - honestly do not bother.
(Unless you’re willing to take a whole day off work and be mucked around for most of that day)
Supposed to collect my car between 8am - 10am, they do not turn up despite communication the night before.
I call servicing stop at 10am, and was informed the driver has just left. They do not arrive at 11am.
I get a separate call in the afternoon trying to charge me more for oil. I refuse !
At 3:30pm I get a call to tell me my car is ready and they will be dropping it back, the person I spoke to put the postcode into the sat nav and advised 1 hour. I get a phone call 1 hour later at 4:30pm, they tell me my car has not left and the policy is the car will be back by 6pm. The staff at the garage are rude and basically tell me there is nothing I can do, they need to another job before mine.
Awful, awful experience
July 17, 2026
Unprompted review
Reply from Servicing Stop
Hi Donna,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to deal with delays to your vehicle collection, conflicting updates throughout the day, and the uncertainty around when your vehicle would be returned. We also appreciate how disappointing it would have been to feel that your concerns were not handled in the manner you expected.
I've emailed you directly to discuss this further and would be grateful if you could check your inbox. If you can't see my email, please also check your spam or junk folder, as it may have been filtered there.
I look forward to hearing from you and hope we can resolve this matter for you.
Kind regards,
Liton
Servicing Stop
Dean was excellent
July 17, 2026
Reply from Servicing Stop
Hi,
Thank you for taking the time to leave us a review. We're delighted to hear that Dean provided you with excellent service, and we'll be sure to pass your kind words on to him.
We always strive to deliver a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate hearing your feedback. If you'd be happy to share your thoughts, please feel free to contact our Customer Experience team at customerservice@servicingstop.co.uk , as we'd love to learn how we can improve.
We hope to have the opportunity to assist you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Joseph,
Thank you for taking the time to leave us a 5-star review.
We're really pleased to hear that you received very good service. I'll be sure to pass your kind feedback on to Joseph, who will be delighted to know his efforts were appreciated.
Thank you for choosing Servicing Stop. We look forward to assisting you again in the future.
Kind Regards,
Liton
Servicing Stop
good all round service
July 17, 2026
Reply from Servicing Stop
Hi Rob,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear you were happy with the all-round service you received. Your feedback is greatly appreciated, and it's wonderful to know we were able to provide a positive experience.
Thank you for choosing Servicing Stop. We look forward to assisting you again in the future.
Kind Regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Agas,
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that Chris was able to provide such helpful service. I'll be sure to pass your kind comments on to him, and I'm sure he'll really appreciate the recognition.
Thank you again for choosing Servicing Stop. We look forward to assisting you again in the future.
Kind Regards,
Liton
Servicing Stop
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