Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hidden charges. On the service schedule it includes brake fluid and states "Check and top up brake fluid", however I am being charged for brake fluid. Customer service was friendly and professional.... See more
Company replied
Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more
Company replied
Customer service was great from Chris. Clearly outlined exactly what the issues of my car was including cost. Obviously they increase the cost from the garage but in terms of service, can’t complain.... See more
Company replied
Company details
Written by the company
Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.
Contact info
3.8
Great
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pick up and collect service is great
Pick up and collect service is great. Very warm and polite. Great customer service
July 17, 2026
Reply from Servicing Stop
Thank you for the awesome review, Mark!
We work hard to meet expectations like yours, so we are happy to hear we have hit the mark for you.
Please do come back and see us again next year for your vehicle's next service appointment and until then... We're here if you need anything :o)
Absolutely scam would give negative…
Absolutely scam would give negative stars if I could. Total rip off, they priced me over £2000 for repairs needed and I got multiple quotes from other garages for less than £400!
Felt sorry for the garage dropping my car off as they apologised for the over pricing and said it was service stop that control the quotes.
Honestly thing this is a disgusting service and mechanics need to stop associating with it!
July 14, 2026
Unprompted review
Reply from Servicing Stop
We're sorry to hear that you're unhappy with your recent experience Hannah, that's definitely not what we want for our customers so if you do require any further assistance please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to investigate the details of your case and assist you further with anything you may need.
I had contact from the garage at all…
I had contact from the garage at all times and collection and drop off was very prompt.
I would especially like to thank Dean from the garage for all his support and kindness at what is a difficult time for me.
Would highly recommend 👌
July 17, 2026
Reply from Servicing Stop
Thank you so much for your wonderful feedback Anna!
We’re delighted to hear that you were kept informed throughout the process and that the collection and delivery of your vehicle was prompt. We’re especially pleased to hear that Dean provided such kind and supportive service and we’ll be sure to pass your heartfelt thanks on to him, as we know he’ll really appreciate your comments.
Your recommendation means a great deal to us and we hope to see you booking with us again next year :o)
Very poor adviser service with…
Very poor adviser service with threatening approach.
July 14, 2026
Unprompted review
Reply from Servicing Stop
We are sorry to hear that you feel this way Santosh. Customer satisfaction is important to us at Servicing Stop so if there is any further assistance that you do require from us please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to investigate the details of your case and assist you further with anything you may need.
Top man Dean!
Just have to say Dean! What a top man, he advised me on my service needs and was absolutely great in getting the car in order. Top man!
What a great help. Thank you Dean!
July 15, 2026
Unprompted review
Reply from Servicing Stop
Thank you for your kind words, Noel!
We are truly grateful for your comments about Dean and we will make sure that we share your compliments with him!
Please do come back and see us again next year for your vehicle's next service appointment and until then... We're here if you need anything :o)
Fraudulently scamming people out of money.
Used this company a few times and they were fine… until today, I was warned to not pick up the phone to a London base number calling me after my MOT had been done, however I did. And met with one bone head on the other end of the phone who thinks people are stupid. With research and fraudulent investigations being my specialised back ground they picked the wrong customer. “Hello Miss - your car failed on its omissions and you need to pay to get it back”
Me - “ok! Can you explain to me why on the government website and the garage are passing it with no problems?”
Service stop - *claims they’ve spoken to the garage themselves but couldn’t give me the name of the garage it went to*
I’d usually recommend this service. But since it’s been taken over by some ejit, I wouldn’t bother ever using them again. I feel sorry for people who aren’t as switched on and will fall for such lies over the phone. Challenge them if you’re unsure people. This company are now a fraudulent mess.
Forgot to add the car came back with a chip in the windscreen too.
July 16, 2026
Unprompted review
Reply from Servicing Stop
We are sorry to hear that you are unhappy with the service that you have received on this occasion Jèssika. We would love to take a closer look into this for you but unfortunately we have been unable to locate your booking with the details that have been provided so if you do require any further assistance from us please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to investigate the details of your case and assist you further with anything you may need.
All straight forward.
July 16, 2026
Reply from Servicing Stop
We really appreciate you taking a moment to share your feedback with us Peter.
We are pleased to hear that you are happy with the service that you have received and we hope to see you booking with us again in the future :o)
Excel..at ripping people off
Job Ref:1882124 I am still being billed by Payment Assist for the work that was not done by DNA Autos of Great Bentley, Essex because Servicing Stop never asked them to do it.
From yesterday the FCA Ombudsman will investigate such cases(previously in a loophole). Don't stay a victim - report to FCA.
July 16, 2026
Unprompted review
Reply from Servicing Stop
We’re sorry to hear that your recent experience did not meet your expectations. This is not what we want for our customers so if you would like us to investigate further, please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to assist you further with anything you may need.
Reply from Servicing Stop
Customer feedback is extremely important to us so thank you for taking the time to leave us a review Tina and please do come back and see us again if you need any further repairs or maintenance completed!
Reply from Servicing Stop
Thank you for the awesome review, Graham!
We work hard to meet expectations like yours, so we are happy to hear we have hit the mark for you.
Please do come back and see us again next year for your vehicle's next service appointment and until then... We're here if you need anything! :o)
Dean was very kind and helpful
Dean was very kind and helpful. He explained things so someone who isn't very good with engine parts understand. He also helped me with my payment worries on line. Thank you Dean.
July 16, 2026
Reply from Servicing Stop
Thank you very much for your positive feedback Mrs Miles!
We’re delighted to hear that Dean was so kind, helpful and he took the time to explain everything in a clear and easy to understand way. It’s great to know he was also able to assist with your online payment concerns and help make the whole process less stressful. We’ll be sure to pass your lovely comments on to him.
We sincerely appreciate your business and look forward to seeing you again next year for your vehicles next service appointment :o)
Reply from Servicing Stop
Thank you very much for taking the time to leave us a 5-star rating Michael, it’s much appreciated and we hope that you will be back to service your vehicle again with us next year :o)
Reply from Servicing Stop
It really makes our day hearing our customers express their satisfaction with the service they have received from our team, so thank you for taking the time to leave us a review Elaine and please do come back and see us again if you need any further repairs or maintenance completed!
A £180 service turned into a £700 bill. Poor communication and inflated services
The car was due to be picked up between 8:00 AM and 10:00 AM. I received no call or text regarding an ETA, which was the main selling point for using this collection service, meaning I had to unnecessarily rearrange my work meetings. Just as I was calling to cancel and request a refund, the pickup driver arrived at 11:00 AM. There was no real apology; I was just told I could cancel if I wanted to. There was also no real offer of a discount from customer service for the delay. I will use a local independent garage or Halfords in the future.
I have two young kids, and we urgently needed our car back on the road. I felt over the barrel to get this work done and will escalate a complaint about the disproportionate prices.
Beyond the poor timekeeping, here is a breakdown of how this business model puts you over a barrel:
They collect the car and complete the MOT.
If it fails, you are given two choices:
Option A: Refuse the repair quote, get your car returned with a failed MOT (meaning it is illegal to drive), and try to get it fixed elsewhere while still paying the initial £180 service/MOT fee.
Option B: Waive your 14-day statutory cooling-off period on the phone and agree to their highly inflated bill just to get a road-legal car back.
You are effectively forced to agree on the spot. Having had the work done, here is exactly what I was charged (inclusive of VAT), compared to what a standard garage would charge for these minor items:
Service & MOT: £183.69
Reverse Light Switch: £101.80
Brake Fluid Renewal: £227.20
Engine Flush: £107.06
Long Life Oil: £35.99
Charging over £227 for a brake fluid renewal and over £100 for an engine flush is exceptionally high. Please get a second opinion before waiving your cooling-off rights with this company.
July 16, 2026
Reply from Servicing Stop
We're sorry to hear that you're unhappy with your recent experience Julian, that's definitely not what we want for our customers so if you do require any further assistance please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to investigate the details of your case and assist you further with anything you may need.
Reply from Servicing Stop
Thank you for your feedback Hanef, we are really grateful and appreciate you taking the time to share your rating with us.
Proper judgement will come later
July 16, 2026
Reply from Servicing Stop
Customer feedback is extremely important to us so thank you for taking the time to leave us a review Bill and please do let us know if we can do anything else for you.
Great with information kept in the loop with everything. Chris helpful with all aspects of information and great advice given…
Great with information kept in the loop from start to finish
July 16, 2026
Reply from Servicing Stop
Thank you for your kind feedback Tracy!
We’re delighted to hear you felt well informed and kept in the loop from start to finish. Providing clear communication throughout the process is very important to us, so we’re pleased you had such a positive experience.
We truly appreciate your support and look forward to hopefully seeing you booking with us again in the future! :o)
Reply from Servicing Stop
Samantha, thank you for your fantastic review!
We strive to meet expectations like yours, so it’s wonderful to know we’ve hit the mark.
Please do visit us again next year for your vehicle’s next service appointment, and in the meantime, don’t hesitate to reach out if you need anything.
Chris was really helpful and explained…
Chris was really helpful and explained everything clearly.
July 16, 2026
Reply from Servicing Stop
We’re pleased to hear that everything was communicated clearly and that you found Chris to be helpful. That’s exactly the experience we aim to provide, so we really appreciate you taking the time to share your thoughts with us Gareth.
Good dude
Good dude. Explained the cost for repair very clearly. Pretty steep but at least it's peace of mind.
July 16, 2026
Reply from Servicing Stop
Thank you for leaving us a review Emmanuel, we really do appreciate your feedback and we hope that you will be back to book with us again next year :o)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.