sexhealth.co.uk Reviews 

194
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Website was easy to navigate with a great range of products & extremely well priced. By far the cheapest for the specific item i was after. Ordered then delivered 2 days later. I found customer suppor... See more

Rated 5 out of 5 stars

Information available is to the point and straight forward. Very easy to navigate the site and find what you need. Ordering is easy but logging back in later was not straight forward, they were v... See more

Rated 5 out of 5 stars

This site is great for the real woman wanting to enhance her sexual experience. Really does not have the feel of a seedy sex shop and loads of realistic descriptions for the products listed. Custome... See more

Rated 5 out of 5 stars

Website - very useable. Ordering - easy. Payment - easy. Emails advising of status of order - excellent. Speed of delivery - 2 working days. Item - exactly as described and just as ordered. Oh, and th... See more

Company details

  1. Beauty & Well-being

About sexhealth.co.uk

Information provided by various external sources

Sex Health Logo

Dear Customer

Welcome,

Sex Health sells a range of herbal health products, sexual herbal & health products.

We are the official European distributor of MyTenring, Penext, Wolfberry, Vig-RX and much more

We can ship to any country in the world and will accept no quibble returns on our products within 7 days of receipt of product or if the product is faulty.

SexHealth has over 15 years experience in providing men and women with natural products that can help people overcome embarrassing sexual issues.

If you need some help info contact us: customerservices@sexhealth.co.uk

The Sex Health team

Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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4.9

All reviews

(194)

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Rated 2 out of 5 stars

Not Happy

I still am yet to receive the item I purchased from you. I have a complaint logged with paypal and if i dont receive my item soon I will escalate it to a claim.

February 14, 2012
Unprompted review
sexhealth.co.uk logo

Reply from sexhealth.co.uk

Hello Mr Hodgson

We are really sorry for the delay and the inconvenience caused.
Your order was sent out yesterday by FedEx and should be with you today
or tomorrow as latest.

Regards
Sex Health

Rated 1 out of 5 stars

Unacceptable

well i ordered my item 29th january 2012. They took the money out my account 1st Feb 2012 and i still havent had my item and i have emailed and have had no reply so i do not recommend this site at all

February 12, 2012
Unprompted review
sexhealth.co.uk logo

Reply from sexhealth.co.uk

Hello Sir

We apologize deeply for this inconvenience caused. Unfortunately your order was packed but missed by UPS. We will send it asap with next day delivery service.

Kind Regards
Sex Health

Hello Sir,

this order was cancelled by yourself on the 17th. It has already been refunded so I don't understand this comment ?

Regards
Sex health team
UK

Rated 4 out of 5 stars

Quick response time

Shiiping was taking quite a long time and got no email as to why but when I wanted to cancel my order they were quick, easy and polite. Just wish they would let you know if something is backordered or why it took awhile to ship.

February 8, 2012
Unprompted review
Rated 4 out of 5 stars

eventually good

Small problem in dispatching my order but several phone calls later they dispatched overnight free of charge.

January 29, 2012
Unprompted review
Rated 1 out of 5 stars

DONT!

ORDERED ON 23/12 ITS NOW 17/01 & STILL NOTHING. YOU MAKE UP YOUR OWN MINDS ON WHETHER TO USE THIS COMPANY. HAD E MAIL SAYING THEY WERE NOT SURE IF I WANTED 2 OF THE SAME ITEM & REPLIED THAT IT S ONLY 1 ON THE 08/01 & STILL NOTHING.

January 17, 2012
Unprompted review
Rated 4 out of 5 stars

Good products

Nice website and good information. The product I received was in perfect condition.
Now I know where to buy my products from next time, you have won my trust.

January 11, 2012
Unprompted review
Rated 5 out of 5 stars

PERFECT!!

Very nice friendly female voice...
Quality products!

January 10, 2012
Unprompted review
Rated 5 out of 5 stars

Surprisingly good

Got the help I needed and they told me the order would get to me in 3-5 days and i got after 2. So I'm very satisfied.

Good job

January 9, 2012
Unprompted review
Rated 5 out of 5 stars

SUPERFAST SERVICE!

Ordered 3 products last week on thursday, and got it today!!! Very fast delivery and good customer service.

January 9, 2012
Unprompted review
Rated 3 out of 5 stars

Got review before item

Price was good, but so far not received item.
Ordered on 2nd, got email to say despatched on 5th, but UPS tracker says parcel not yet received by them, only lable has been ordered, this on the 7th.
Poor service, would think twice before ordering again.

Just read reply below. Item was posted from Malaga on the 9th pm.
I was told it was posted on the 5th and then told later that they were unable to access stock for 2days.
Was the wrong colour when it arrived, no one advised me of this.
All I wanted was for them to do what they promised, to tell me to use express next time is laughable!

Having read the new comment posted, it is obvious that the company do not read my comments properly or choose to ignore them!
I repeat - the item was not posted to me when they said it had been, and I was fobbed off when i enquired why this was the case.
UPS managed to deliver within 24 hrs when they received the package.
As for contact, my answerphone works fine.
Regards
Ian

Latest reply
I stand by what I stated, UPS tracking shows item was received by them on the 9th.

January 7, 2012
Unprompted review
sexhealth.co.uk logo

Reply from sexhealth.co.uk

Hello Mr. Hewson

The delivery method you had chosen for your order was the normal shipping 5-8 workingdays. Your order took 6 days to be delivered, counting from the day you placed it.
You placed your order on the 2nd of January and it was signed for by yourself on the 10th of January. This means that everything went smoothly and you received your order within 5-8 days as promised on website.

If you want a faster service, next time you could choose express instead of normal delivery.

Regards
Sex Health


Mr Hewson

The order was completed on the 5th and delivered on the 10th. That is 6 workingdays, still in time for the shipping method you chose.
Regarding the color, I must apologize if you didn't receive the color you had ordered, but we do have records of trying to phone you without any luck.
After all, what's important is the function and not the colour. If you were not satisfied with the colour you could have contacted us and we would have changed it for you.

Regards
Sex Health Team

Mr. Hewson

We just sent you a copy of the UPS proof of delivery for your order. There you can perfectly see that your order was sent on the 5th of January, as we told you.

Regards
Sex Health Team

Rated 1 out of 5 stars

very angry

I find this site totally misleading, for a start their URL is co.uk despite apparently being based in Canada?
totally unreliable, I did not recieve a conformation email DESPITE the money being taken out my account right away, and no info on my order or response.

December 30, 2011
Unprompted review
sexhealth.co.uk logo

Reply from sexhealth.co.uk

Hello Georgina.

The company is based in Canada, but we have warehouses and offices across Europe to ensure fast and effective deliveries.

An e-mail is ALWAYS sent automatically as soon as an order is placed, unfortunately we seem to have problem with hotmail addresses, for some weird reason clients tell us they don't receive the e-mail confirmation. But that can easily be solved by sending you a new one. We will happily send you a copy of your purchase.

No need to be angry when you have an easy solution.

Regards
Sex Health

Rated 5 out of 5 stars

Awesome and fast service!

I was gladly surprised by the kind and understanding customer service they gave me.
Fast and professional service!

Will definitely order with you again.

December 29, 2011
Unprompted review
Rated 2 out of 5 stars

Missing label 1st time buyer..

I found it strange that one of the bottles I purchased had the label missing . Did not find this to professional . The service was quick . It was my first time and probably will purchase from this company again.

December 21, 2011
Unprompted review
Rated 2 out of 5 stars

Not really Helpful

Got the wrong item instead of ordered^ asked for any help in choosing the best, and been just sent a link to your website with words 'help yourself'. Nice

December 19, 2011
Unprompted review
sexhealth.co.uk logo

Reply from sexhealth.co.uk

Hello Miss Daria.

Dear Daria,

Please accept our apologies for any inconvenience suffered. Sadly we have no records of any emails saying ‘help yourself’ from our system, although we did try to contact you twice via email to help you with your problem with a full explanation of our products, but you did not reply to either of them. Occasionally this can be caused by junk mail settings, so to avoid this in future we advise you make changes to your email configuration.

At SexHealth we pride ourselves on offering a variety of ways to contact us. Of course, you can email us but we also offer a phone number, a call back service or Livechat so you can get advise as you buy. Please consider these options the next time you need help selecting a product. We assure you, we are commited to helping all of our customers choose the correct product for their needs and we are sorry we were unable to help you on this occasion.

Regards
Sex Health Team

Rated 5 out of 5 stars

I would highly recommend this company.

Website - very useable. Ordering - easy. Payment - easy. Emails advising of status of order - excellent. Speed of delivery - 2 working days. Item - exactly as described and just as ordered. Oh, and the item - I love it! I would highly recommend sexhealth.co.uk.

November 13, 2011
Unprompted review

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