I generally love Sezane clothes and have been happy with almost everything I have bought; returns only made where I just did not need what I'd ordered and couldn't justify it, as per my order la... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top-notch experience. Never bought anything from this brand before, and today my first order arrived. Two bedside lamps and a pair of earrings. Excellent quality, UK plug adapters included (French bra... See more
Company replied
I had an issue with a package (carrier problem, not Sézane’s fault). Emily from customer service helped me sort it out and made the process really straightforward. She explained what would happen, r... See more
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I was really delighted when this elegant-looking Sézane box arrived. My items were beautifully wrapped in tissue paper, sealed with a little sticker. There was even a subtle, lovely scent that made... See more
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Company details
About Sézane
Written by the company
For the past ten years, I have had the immense pleasure of writing the story of Sézane by your side. A story that places quality, creativity and service and the heart of everything.
Contact us
Contact info
115 rue du Bac, 75007, Paris, France
- www.sezane.com
4.1
Great
6K reviews
Asks customers to review
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Poor customer service
Received a faulty item and sent an email. It has been a week and there has been no response or update from customer service. I also returned an item and customer service did not refund me the full amount and keep insisting that they did. How could I have purchased a $68 top for $45? 😓 Very disappointing experience
May 14, 2026
Unprompted review
Reply from Sézane
Hello Lynn,
We are sorry for this experience.
We have sent you a request for further information from Trustpilot so that we can contact you.
As this request remains unanswered, please write to us directly at hello@sezane.com so that we can help you and offer you a suitable solution.
Please don’t hesitate to reach out if you have any other questions.
Have a lovely day,
The Sézane Team
Sezane customer service is probably the…
Sezane customer service is probably the best of have received from any company.
Answered my emails promptly and I wasn’t dismissed, in fact the opposite is true.
They went above and beyond to help me !
May 7, 2026
Reply from Sézane
Hello Elena,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Quick and helpful customer service
Quick and helpful customer service. Understanding of the issues and helpful solutions. I love Sezane clothing. Nice fabrics, flattering, and great designs.
May 5, 2026
Reply from Sézane
Hello Amber,
We are delighted to learn that our team was able to provide you with a solution.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Perfect brand.
May 5, 2026
Reply from Sézane
Hello;
Thank you very much for your feedback.
We will be sure to share it with our team.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Quick customer service response.A…
Quick customer service response.A flexible and accommodating answer / response to my request;)
Thank you Sezane
May 5, 2026
Reply from Sézane
Hello Daria,
We are delighted to learn that our team was able to provide you with a solution.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Designs are great but pricing is slight…
Designs are great but pricing is slight on expensive side
May 4, 2026
Unprompted review
Reply from Sézane
Hello,
Thank you for your feedback.
We will be sure to share it with our team.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Men’s XL Matthis Wool Sweater Shrunk after first handwash in cold water
Purchased my husband this sweater XL. He wore it once and I followed the handwash instructions in cold water and wool wash. It shrunk to size of kids jumper. Customer service have ignored my complaint on quality as I havnt received a response to email. They obviously do not stand by the products they sell if they can’t address a quality complaint with a customer. Quality is appalling for over $200 sweater. Was a regular customer, but never again. Avoid unless you want to throw your money away on un-usable clothing 🤷♀️ horrendous
May 3, 2026
Unprompted review
Reply from Sézane
Hello Lena,
We are sorry your Matthis Wool Sweater Shrunk after first handwash.
We sincerely thank you for sharing your feedback and are truly sorry for the experience you’ve described.
Our team has just reached out to you directly to review your case and find a suitable solution together as quickly as possible.
Please don’t hesitate to reach out if you have any other questions.
Have a lovely day,
The Sézane Team
Impressively good customer care service
I did a mistake in the postal code of my online purchase. They resolved quickly, proposing options, following up with me and the transport company, a lot of time on their side at no extra cost for me. Really impressive customer service! And the products are amazing (separate topic :)). Highly recommended!!
May 2, 2026
Reply from Sézane
Hello Marieta,
We are delighted to learn that our team was able to provide you with a solution and that you like our collections :)
Please don’t hesitate to reach out if you have any other request.
Have a great day,
The Sézane Team
I am unable to use the credit on my…
I am unable to use the credit on my account as my I phone does not support the latest version of their app .I was told to use the website not the app which I tried but no way to access my account as it just tell me to download the new version of the app. The chat /whats app is useless and they are claiming they have no phone number that they can be contacted through! Very odd for such a large company .I bought goods from Sézane which were not delivered as I had paid for them with a gift voucher they would only issue an other gift voucher as my refund ,I now have no way of using it .
Very poor service
May 2, 2026
Unprompted review
Reply from Sézane
Hello,
We sincerely apologise for this issue with the use of your Sézane voucher.
Our team got back to you via email about this matter on May 5th.
We remain at your disposal.
See you soon,
The Sézane team
I ordered a $600 jacket 2 weeks ago
I ordered a $600 jacket 2 weeks ago. My jacket has been stuck in Paris airport customs according to FedEx since the day it shipped out. I’ve contacted Customer Service via email and never got a response. Then used WhatsApp and was told there’s was nothing I could do. They said customs is out of their control. Fair. I asked if they could refund me and recall the jacket. They said they’d recall the jacket but couldn’t refund me until the jacket was back at their “Aetlier”. They said no guarantee though that it would ever move out of customs. Actually said “no guarantee”. So I might never get a refund and that’s what is acceptable to them. Waste of $600. Don’t shop here.
May 1, 2026
Unprompted review
Reply from Sézane
Hello Melissa,
We are very sorry your order is delayed in customs.
Our team has just reached out to provide you with a suitable solution.
We remain available for any other questions.
Have a lovely day.
The Sézane Team
Reply from Sézane
Hello,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections.
Have a great day,
The Sézane Team
Top-notch experience
Top-notch experience. Never bought anything from this brand before, and today my first order arrived. Two bedside lamps and a pair of earrings. Excellent quality, UK plug adapters included (French brand!), gorgeous canvas bag as a pressie. Great packaging! To say, absolutely amazing shopping experience, high-quality products, and such thoughtful after-sales care! Guys- this brand needs checking out! Brilliant job - thank you!!!!
April 24, 2026
Unprompted review
Reply from Sézane
Hello,
Thank you so much for your warm feedback.
We are delighted to hear that your first experience with us was such a positive one, from the bedside lamps and earrings to the packaging and little attentions included in your order.
We hope to have the pleasure of accompanying you again very soon.
Have a nice day,
The Sézane Team
I had an issue with a coat and…
I had an issue with a coat and contacted them via whatsapp. They were responsive and very helpful. I was disappointed in the brand but their outstanding customer service turned things around. I managed to get the coat replaced. I continue to be a satisfied and loyal customer all thanks to the way they handled things.
April 23, 2026
Unprompted review
Reply from Sézane
Hello Reka,
Thank you for taking the time to share this valuable feedback with us.
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Sézane is a wonderful place to shop
Sézane is a wonderful place to shop, offering excellent customer service and attentive staff who are always happy to help. I particularly appreciate the colours and thoughtfully designed collections for women.
April 17, 2026
Reply from Sézane
Hello Savitha,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
I consider Sézane to be one of the best…
I consider Sézane to be one of the best clothing brands I've ever shopped from.
April 17, 2026
Reply from Sézane
Hello Anna,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections and that they accompany you in your daily life.
Have a great day,
The Sézane Team
I love this brand
I love this brand.
Everything from design, fitting,..
costumerservice is great.
April 17, 2026
Reply from Sézane
Hello Evi,
Thank you for taking the time to share this valuable feedback with us.
We are delighted that you enjoyed your experience with us, as well as the exchanges with our customer service.
Please don’t hesitate to reach out if you have any other questions or comments.
Have a lovely day,
The Sézane Team
Quick responses
Quick responses, great products, always helpful customer service! Will be ordering with them again and again.
April 15, 2026
Reply from Sézane
Hello,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Easy to exchange or return
Easy to exchange or return. Fast and efficient customer service. Quality product.
April 15, 2026
Reply from Sézane
Hello Traci,
Thank you for taking the time to share this valuable feedback with us.
We are delighted that you enjoyed your exchange and return experience, the quality of our collections, as well as the service provided by our team.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team ✨
Beautiful designs
Beautiful designs. I’ve been shopping with Sézane for years, and the pieces I’ve kept have stayed with me in the best way.
There’s something quietly joyful about their design and distinctive aesthetic — I almost always find something I love.
April 14, 2026
Reply from Sézane
Hello Rekha,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections and that they accompany you in your daily life.
Have a great day,
The Sézane Team
Just lovely products and quality
Just lovely products and quality. Always find something that fits my needs on this page! Delivery was surprisingly quick as well.
March 12, 2026
Unprompted review
Reply from Sézane
Hello Sarah,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
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