Sézane Reviews 6,265

Love Sezane with all my ❤️! I am more loyal to Sezane then to my 'husband'😅

Sezane is one of my favorite brands to order from unlike Rosae which I am warning everyone about. Sezane is more affordable. The returns are easy and they send you a label for it unlike Rosae where you have to pay for your returns and to France which is about $70 very expensive. Sezane is easy to communicate with. I love, love all their cardigans and most of their clothes. Sometimes I get a bit impatient to get their packages but it is always fun when it arrives. Sezane always offers you a gift like a tote bag, it is very sweet. I recommend Sezane to all my friends.

I am sharing my experience to warn other customers about systemic issues with this brand’s delivery and refund process. As a regular customer, I am deeply disappointed.

The Address Line Trap: Be very careful when filling in your details. Their website provides two address lines, but it appears their system only prints the first one on the shipping labels. This technical flaw led to an "incomplete address" failure, even though I filled out all the fields correctly.

Poor Communication: Delivery attempts started as far back as March 26th. Despite my phone number being on the account, neither the courier nor the brand ever attempted to call me to verify the address. The order was sent back without a single proactive contact.

Refunds are NOT Automatic: My return reached their warehouse last Friday morning. However, the refund was only triggered today, and only because I reached out to them via WhatsApp. It is unacceptable for a premium brand to withhold customer funds until they are manually "reminded" to pay back.

Inadequate Compensation: After weeks of administrative burden and my money being held, I was offered a €10 credit. For a brand of this caliber, this feels dismissive rather than a genuine attempt to fix a bad experience.

Check your address formatting twice and keep a close eye on your refunds—they might not happen unless you chase them.

Excellent!!!
The collections are beautiful, good quality, excellent service!
I really recommend.

I’ve been shopping with Sezane for almost a year, at list i am ordering every month and my experience has been very positive. The app is user-friendly, and I trust the brand completely. I feel confident ordering because the return process is easy and refunds or store credits are handled quickly. Customer service is excellent—friendly, responsive, and helpful on both WhatsApp and email.

The only improvement I would suggest is better product visibility. Sometimes I discover items on Instagram or TikTok that I couldn’t easily find on the app, and it can take time to search deeply. Making all items easier to find would really enhance the experience.
Overall, I’m very happy with the quality, service, and trust they’ve built. I would definitely recommend Seasonly.

My return is not being refunded or resolved. I received the wrong items! I sent everything back. My return was shipped on March 18 and delivered on March 24. Apparently, they claim my return never arrived, even though I sent all the proof. No professionalism or working in a solution-oriented manner whatsoever. They do not answer and, as a customer, are completely ignored!! Order number 371246528

I recently received a bag with visible marks and dust, which was disappointing. Unfortunately, the item was no longer available for replacement. The only options offered were a return for a refund or store credit if I kept it.

While I appreciate the response, this isn’t the first time I’ve experienced quality issues, particularly with archive sale items. I would have expected a solution that more directly acknowledges the defect rather than encouraging a future purchase.

I’ve decided to return the item, but overall this has affected my trust in the brand.

Just something to keep in mind if you’re shopping, especially during archive sales.

Still haven’t received my order. Now doubting I will. Inadequate response from Sezane

Love this shop, overseas deliveries arrive in no time, garments are packed perfectly!

the response is very helpful!

I have been shopping with this brand for over 11 years. Half my wardrobe is Sézane or vintage J.Crew. Something happened to Sézane after venture capital took over 3 years ago. The quality has gone downhill rapidly. The clothes are too long, too short or too tight. Very few silk skirts or dresses. The prices are going up but the quality control is lacking. Hope they realize that their loyal customers are not returning and Morgan or whoever owns it goes back to their roots.

Amazing experience!

My gift card had expired before I had the chance to use it, but the customer support team responded right away and kindly extended it for me. I truly appreciated how helpful and understanding they were.
The whole experience made me feel valued as a customer. Their clothing is also absolutely beautiful — I can’t wait to place my first order!
Definitely recommend!

They sent the wrong item and their returns communication is unhelpful and dismissive. They don’t supply customers with the necessary information to facilitate a return. No return label, no detailed information on return delivery steps. They’re the ones who sent the wrong item but I—the customer—have to chase them to fix something they did wrong? Make it make sense. Fix this, Sezane!

I loved the products and the communication with the team. I was disappointed with the preparation time and delivery

fabulous product, great value and excellent customer service strongly recommend

Elisabeth was very attentive and supportive in helping me with my delivery issue. She handled everything with care and professionalism, and I’m grateful for her assistance throughout the process.

After one wear, two strands came loose on the Gaspard cardigan – a birthday gift. When I contacted customer service, I was told this was due to 'external factors' and then that snags are caused by 'minor snags.' No exchange, no store credit, no resolution. I always thought they made quality pieces built to last — this has made me think twice.

I received a damaged product and after submitting the photo they requested, I never heard back about how to return the product.

Very nice clothes und earings ☺️
The custom support is very friendly und uncomplicated.