Shaksboutique Reviews 

265
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have been trying to return this dress due to it taking 2 months to deliver and very poor quality. I have been ignored multiple times to get returns policy and still had no reply. SCAM, do not use!!!... See more

Rated 1 out of 5 stars

Bad customer service with no reply to various constant forms of contact .only did when advised been in contact with trading standards. Refuse to refund postage paid although sent screenshot from tra... See more

Company replied

Rated 5 out of 5 stars

I ordered a gym set for my daughter, because it was taking a little longer to be delivered I emailed to ask where it was (my fault, I didn’t read the expected delivery time) I was instantly replied... See more

Company replied

Rated 5 out of 5 stars

Fabulous service My daughter had fallen in love with the natural fur short padka but the website was down. I sent an email to ask when the site would be relaunched and had the most wonderful customer... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Activewear Store
  3. Fashion Accessories Store
  4. Sportswear Store
  5. Sunglasses Store
  6. Swimwear Store

Written by the company

We are a mother and daughter duo based in the East End of London. The concept of Shaksboutique came to life as my daughter (Shakira) has an eye for fashion and experience in the modelling industry, whilst my (Alexandra’s) nurturing traits as well as interest and passion to encourage my children, in order for them to fulfil their dreams, created this beautiful business. Together we are a tag team supplying women of all ages with the latest fashion and trends, whether it be clothes or accessories, we aim to promote confidence, enhance outer beauty and provide comfortability, we have something for everyone.


Contact info

3.2

Average

TrustScore 3 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(265)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, trousers are exactly as they are in the picture, if not better! Would definitely order from this site again.

May 16, 2023
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hi Alana,

Thank you so much for your lovely review! We really appreciate it. We are so glad you loved the tassel trousers and hope to see you back again in the near future.

Best Wishes,

Annie

Rated 5 out of 5 stars

Fast dispatch and delivery

Fast dispatch and delivery, lovely items of clothing

April 27, 2023
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hello T.H,

Thank you for your lovely review! Your feedback really means a lot to us and we hope to see you shopping with us again soon.

Take care,

Annie

Rated 1 out of 5 stars

fellow customers from this shop i am…

fellow customers from this shop i am trying to send an item back but i cant find or get hold of them to return it, any advice where i send this to please they are nor responding to any communication at all!!!!!

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent services

My sister bought from here and she said the customer service was great and that the delivery was way faster than she expected, she has definitely encouraged me to buy from here in the near future.

October 19, 2022
Rated 1 out of 5 stars

I ordered 2 coats one of them did not…

I ordered 2 coats one of them did not arrive and I messaged this company so they said it got lost in the post so they sent another one out which took 2 more weeks. I sent one back and still not received my refund, I have emailed on multiple occasions and no one getting back to me and my refund has not been refunded!

October 29, 2022
Unprompted review
Rated 5 out of 5 stars

Incorrect size but customer service was excellent

Just like to say I received the incorrect size boots , but after my email to them shaksboutique went out of there way to sort this out , and I will definitely be back to shop with them again.
Thanks again
Ian

November 9, 2022
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hi Ian,
Thanks so much for taking the time to give us a 5 star review.
So glad to hear you were happy with our customer service, and we really appreciate your feedback!
Many thanks,
The Shaksboutique Team x

Rated 5 out of 5 stars

Even though my coat did not fit me

Even though my coat did not fit me, customer service was excellent and very understanding :)

November 10, 2022
Shaksboutique logo

Reply from Shaksboutique

Hi Ashleigh,

We are so sorry the coat did not fit you! However, thank you for the lovely feedback! . We really appreciate you.

Best Wishes,

The Shaksnoutique Team x

Rated 1 out of 5 stars

Bad customer service with no reply to…

Bad customer service with no reply to various constant forms of contact .only did when advised been in contact with trading standards. Refuse to refund postage paid although sent screenshot from trading standards that postage is consumers pay is suppose to be refunded under 14 day change of mind consumer contract. Items come from China and takes 14 days plus to arrive plus sizing incorrect to sizing chart . Wouldn’t even give one star

I see from your reply the lies about your contacting xx amount of times . Iv got proof of one from you after I countless times emailed texted called voicemails

October 10, 2022
Shaksboutique logo

Reply from Shaksboutique

Hi Coral,

Thank you for your review.

We are so sorry that you are not satisfied with the service provided here at Shaksboutique.

I can see you were contacted in regards to your order on many occasions, you also received a telephone call to put you at ease after demanding your parcel in just 3 days when we have a very clear shipping policy.
You were made aware of the shipping policy and you received your blazer within the stated time-frame even sooner. We always try to provide the best customer service here at Shaksboutique, and this is recognised by our positive feedback from customers on Trust Pilot.

Thorough responses were sent in reply to your emails, and details regarding the whereabouts of your parcel and the timeframe in which it would arrive were included in the email replies from ourselves. Unfortunately, you decided to return it via a courier service contrary to what we recommended. And you were refunded for the item.

Here at Shaksboutique, we appreciate all customers and our key focus is to ensure all customers have a happy experience shopping with us.

We apologise for any inconvenience that may have been caused within this matter.

Shaksboutique Team xx

Rated 5 out of 5 stars

love it

The fur coat I received was really nice and full, I received regular updates on my purchase and it came a couple days earlier than expected. I definitely will be ordering from here again.

November 4, 2022
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hi Harmony,

We are so glad you are happy with your new Fur Coat. Thank you for taking the time to leave us a wonderful review.

Best Wishes!!

Fr all of us @Shaksboutique xx

Rated 5 out of 5 stars

Very helpful and speedy delivery

Very helpful and speedy delivery. Nicest team! Would deffo buy again from there and shorts are the best quality

October 31, 2022
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hey Maiya,

Thank you for your purchase and glad the shorts were suitable!

You have been a great customer and we really appreciate your 5 star review.

Fr the Shaksboutique Team

Rated 5 out of 5 stars

FANTASTIC I LOVE IT

The delivery is quick, the product is exactly as described, and looks just like the picture.
I would also say it’s true to size so you’ll probably only need to go one size up

October 28, 2022
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hi Jade,

Glad you loved your fur coat! And thank you for taking the time to leave us a review.

The Shaksboutique Team x

Rated 5 out of 5 stars

Ordered a black lion button blazer

Ordered a black lion button blazer, this is the 3rd blazer I've ordered from this shop amazing quality as always, fast delivery would definitely recommend this boutique it's one of my faves

October 17, 2022
Shaksboutique logo

Reply from Shaksboutique

Hey Lauren,

Thank you for taking the time to leave us such a lovely review. We really appreciate it and are so glad that you love your new blazer.

You have been an amazing customer and we hope to see you visit us again in the near future.

All the best!
Fr all of us @Shaksboutique x

Rated 5 out of 5 stars

Gibraltar hoodies

Not only are these going to be the perfect outdoor item on a cool summer’s evening, but an amazing winter heating saver too😊😊

October 10, 2022
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hi Cath,

Thank you for taking the time to leave us a 5 star review. We are so glad you love our Gibraltar Hoodies, definitely a winter saver, especially in times like this. You have been so awesome.
Best Wishes fr all of us @Shaksboutique x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look