I have been trying to return this dress due to it taking 2 months to deliver and very poor quality. I have been ignored multiple times to get returns policy and still had no reply. SCAM, do not use!!!... See more
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Bad customer service with no reply to various constant forms of contact .only did when advised been in contact with trading standards. Refuse to refund postage paid although sent screenshot from tra... See more
Company replied
I ordered a gym set for my daughter, because it was taking a little longer to be delivered I emailed to ask where it was (my fault, I didn’t read the expected delivery time) I was instantly replied... See more
Company replied
Fabulous service My daughter had fallen in love with the natural fur short padka but the website was down. I sent an email to ask when the site would be relaunched and had the most wonderful customer... See more
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Company details
- Women's Clothing Store
- Activewear Store
- Fashion Accessories Store
- Sportswear Store
- Sunglasses Store
- Swimwear Store
Written by the company
We are a mother and daughter duo based in the East End of London. The concept of Shaksboutique came to life as my daughter (Shakira) has an eye for fashion and experience in the modelling industry, whilst my (Alexandra’s) nurturing traits as well as interest and passion to encourage my children, in order for them to fulfil their dreams, created this beautiful business. Together we are a tag team supplying women of all ages with the latest fashion and trends, whether it be clothes or accessories, we aim to promote confidence, enhance outer beauty and provide comfortability, we have something for everyone.
Contact info
61 Bridge Street, HR5 3DJ, Kington, United Kingdom
- 07716 637685
- info@shaksboutique.co.uk
- www.shaksboutique.co.uk
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I'm surprised at review request..
I'm surprised at review request... Not at all happy with the item I received... Looks nothing like item ordered and the sizing is ridiculous... Not true to size... (very small)
Material was very cheap and item cheaply made... It's sad that you put your trust into these company's and they don't care...

Reply from Shaksboutique

Reply from Shaksboutique
Ordered stuff over 14days still waiting…
Ordered stuff over 14days still waiting for my items to arrive. Really disappointed as tracking links doesn't work. Emailed twice customer service does respond but unfortunately items have not arrived

Reply from Shaksboutique
I like the jacket I bought but it took…
I like the jacket I bought but it took a very long time to arrive. Communication wasn’t the best.

Reply from Shaksboutique
Lovley boutique would definitely buy…
Lovley boutique would definitely buy something again xx

Reply from Shaksboutique
No tracking for my parcel at all
No tracking for my parcel at all. I ordered at the start of March and still have not received anything. I have emailed facebooked instagrammed when I commented on a public post they then responded saying they will get bk to me with info on my parcel. Still nothing .. very very poor communication and still no idea when or if I will receive my parcel.

Reply from Shaksboutique
Great services and high quality…
Great services and high quality products, you wouldn’t regret making a purchase (although I encourage several purchases), you don’t want to miss out! 😍 xx
Two weeks and still no parcel …
I stumbled across shacks boutique whilst scrawling the Internet for a blazer. I’ve never heard of a company before but I was impressed with the items they had for sale. I ordered two green blazers to wear at the weekend. I was only given one option of standard delivery and couldn’t pay to upgrade to anything faster and whilst they had stated that delivery would be 7 to 14 days, I didn’t honestly expect it to take that long. I thought it would probably just have been stated in the timeframe to cover themselves in case of a delay.
The jacket did not arrive for that weekend and a week later they’re not even going to arrive to wear for Mother’s Day this weekend. It’s took shacks boutique seven days from purchase to even handover the parcel to Royal mail . The parcel that has now been stuck in Royal mail system for three days without movement, saying its in transit to the regional distribution Centre. Whilst this part is not shacks boutiques fault , it has meant that I will not get my jacket for two weeks minimum.
I’m writing this review have not even received the goods yet but even if they are incredible on arrival, I will not be using them again. These jackets are widely available at other outlets on next day delivery so the fact I have to wait for two weeks is both annoying and frustrating .
Great quality … I was looking for…
Great quality … I was looking for something like this everywhere and couldn’t find a corset top that would stay in place and look nice .. super friendly customer service and great communication. I will be ordering again
Absolute Great product bought a…
Absolute Great product bought a Burkini, Top quality and modest, would highly recommend this business you won’t regret it.
Beware!
I returned one of their jackets exactly in the condition I received it after trying it on, deciding it didn't suit me and re packing it.
The owner sent me a photograph of a COMPLETELY DIFFERENT JACKET where the collar was ingrained with dirt and there was a large stain at the front of the jacket and claimed that it was the jacket I returned and refused to offer me a refund. Fortunately for me the photograph she sent to me showed that the jacket was a different size to the one that I ordered and I had proof otherwise I would have lost out on nearly £70. She said she would return the jacket but I would have to pay postage! The jacket was unwearable. Paypal were very helpful and refunded my money. I would never shop there again. If you do return an item I advise you take a photo of it before you send off just in case you need proof of it's condition to get your refund.

Reply from Shaksboutique
I ordered a coat and the quality is…
I ordered a coat and the quality is lovely and fast delivery will defo order again x
5 stars
Perfect small business will 100% order again! Thank you so much for smashing it yet again xx
Great customer service love there stuff
A hidden gem!
What a fantastic company! I ordered two dresses, the same but in two different sizes. The delivery took a little longer than expected due to the recent storms, however someone was at the end of an email almost instantly, every time. They were very pleasant and supportive. The clothing was great quality too! After some hit and miss reviews, I almost didn’t order from Shaksboutique, but I’m so glad I did! I also returned the dress in the size I didn’t need and the company were supportive and refund process was quick- a full refund processed with no issues! Will definitely be shipping again xx
My shorts took over 7 weeks to arrive
Great quality and excellent customer service
Bought 2 beach dresses and both great quality and beautiful. I love it. Can't wait to wear them on my holiday. Excellent customer service. Definitely recomend and will be buying from Shaks boutique again. Thanks
100% Would Recommend
Amazing quality products, such good customer service, so friendly & polite, would totally recommend Shaks Boutique x
Such warm, personable service - thank you!
Unfortunately the dresses I ordered didn't fit, but they were sooo helpful and really personable. Lovely people! Leila
Such a fab boutique :) I have ordered a…
Such a fab boutique :) I have ordered a few times from here now and never been disappointed..the delivery is super quick too , would highly recommend :)
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