Shaksboutique Reviews 

265
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I have been trying to return this dress due to it taking 2 months to deliver and very poor quality. I have been ignored multiple times to get returns policy and still had no reply. SCAM, do not use!!!... See more

Rated 1 out of 5 stars

Bad customer service with no reply to various constant forms of contact .only did when advised been in contact with trading standards. Refuse to refund postage paid although sent screenshot from tra... See more

Company replied

Rated 5 out of 5 stars

I ordered a gym set for my daughter, because it was taking a little longer to be delivered I emailed to ask where it was (my fault, I didn’t read the expected delivery time) I was instantly replied... See more

Company replied

Rated 5 out of 5 stars

Fabulous service My daughter had fallen in love with the natural fur short padka but the website was down. I sent an email to ask when the site would be relaunched and had the most wonderful customer... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Activewear Store
  3. Fashion Accessories Store
  4. Sportswear Store
  5. Sunglasses Store
  6. Swimwear Store

Written by the company

We are a mother and daughter duo based in the East End of London. The concept of Shaksboutique came to life as my daughter (Shakira) has an eye for fashion and experience in the modelling industry, whilst my (Alexandra’s) nurturing traits as well as interest and passion to encourage my children, in order for them to fulfil their dreams, created this beautiful business. Together we are a tag team supplying women of all ages with the latest fashion and trends, whether it be clothes or accessories, we aim to promote confidence, enhance outer beauty and provide comfortability, we have something for everyone.


Contact info

3.2

Average

TrustScore 3 out of 5

265 reviews

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No recent history of asking for reviews

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3.2

All reviews

(265)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I'm surprised at review request..

I'm surprised at review request... Not at all happy with the item I received... Looks nothing like item ordered and the sizing is ridiculous... Not true to size... (very small)
Material was very cheap and item cheaply made... It's sad that you put your trust into these company's and they don't care...

April 6, 2022
Shaksboutique logo

Reply from Shaksboutique

Hi Debbie,

I'm sorry to hear that you were not happy with your new purchase.

However, I'm truly surprised at your review. We sent you a follow up thanking you for your purchase. We haven't received any communication from you stating that the dress you purchased was small or cheap. Even up til now we have not had any request for a return.

We have had many many people purchase this dress and we have not once had a bad review on it.

Thank you again for trying us out.

The Shaksboutique Team.

Rated 5 out of 5 stars

Great products delivery could be…

Great products delivery could be quicker though xx

April 4, 2022
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Reply from Shaksboutique

Hey Hazel,

Thank you so much for your honest review but also leaving us a 5* it means a lot to us. We are glad that you love your purchases.

Thanks again and take care!!

The Shaksboutique Team

Rated 1 out of 5 stars

Ordered stuff over 14days still waiting…

Ordered stuff over 14days still waiting for my items to arrive. Really disappointed as tracking links doesn't work. Emailed twice customer service does respond but unfortunately items have not arrived

April 2, 2022
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Reply from Shaksboutique

Hi Chonice,

I do apologise that your first experience with us was not a good one and that there was a delay in receiving your parcel. Deliveries usually get delivered within 7-10 business days or if we have the items here at our London base 2-3 business days or even Next Day. But sometimes there are delays and so we do apologise for that.

I can see that you mentioned you emailed twice that is correct and on both occasions where you emailed us, we also responded. We have an email thread.

Kind regards,

The Shaksboutique Team.

Rated 3 out of 5 stars

I like the jacket I bought but it took…

I like the jacket I bought but it took a very long time to arrive. Communication wasn’t the best.

March 31, 2022
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Reply from Shaksboutique

Hi Victoria,

I can see that you made your order on the 2nd March and received your parcel on the 21st March. This is within our delivery time frame (7-14 business days). However I do understand that this is still a long time to wait so I do appreciate your honest review.

But I'm so happy that you love the blazer :).

Thank you again.

Shakira

Rated 5 out of 5 stars

Lovley boutique would definitely buy…

Lovley boutique would definitely buy something again xx

March 30, 2022
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hey Jess,

Thank you so much for taking the time to leave us a review. We are so glad you liked your new purchase and look forward to your next visit.

Kind regards

Alexandra

Rated 1 out of 5 stars

No tracking for my parcel at all

No tracking for my parcel at all. I ordered at the start of March and still have not received anything. I have emailed facebooked instagrammed when I commented on a public post they then responded saying they will get bk to me with info on my parcel. Still nothing .. very very poor communication and still no idea when or if I will receive my parcel.

March 30, 2022
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hi Megan,

I do apologise that your first experience with us was not a good one. However we did liaise with you via Instagram. Occasionally there are delays with the couriers under circumstances which are out of our control. However we always work with our customers to fix any issue that may occur so this is why we offered you a partial refund for your inconvenience.

Thank you again for trying us out.

The Shaksboutique Team.

Rated 2 out of 5 stars

Two weeks and still no parcel …

I stumbled across shacks boutique whilst scrawling the Internet for a blazer. I’ve never heard of a company before but I was impressed with the items they had for sale. I ordered two green blazers to wear at the weekend. I was only given one option of standard delivery and couldn’t pay to upgrade to anything faster and whilst they had stated that delivery would be 7 to 14 days, I didn’t honestly expect it to take that long. I thought it would probably just have been stated in the timeframe to cover themselves in case of a delay.

The jacket did not arrive for that weekend and a week later they’re not even going to arrive to wear for Mother’s Day this weekend. It’s took shacks boutique seven days from purchase to even handover the parcel to Royal mail . The parcel that has now been stuck in Royal mail system for three days without movement, saying its in transit to the regional distribution Centre. Whilst this part is not shacks boutiques fault , it has meant that I will not get my jacket for two weeks minimum.

I’m writing this review have not even received the goods yet but even if they are incredible on arrival, I will not be using them again. These jackets are widely available at other outlets on next day delivery so the fact I have to wait for two weeks is both annoying and frustrating .

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality … I was looking for…

Great quality … I was looking for something like this everywhere and couldn’t find a corset top that would stay in place and look nice .. super friendly customer service and great communication. I will be ordering again

March 22, 2022
Unprompted review
Rated 1 out of 5 stars

Beware!

I returned one of their jackets exactly in the condition I received it after trying it on, deciding it didn't suit me and re packing it.
The owner sent me a photograph of a COMPLETELY DIFFERENT JACKET where the collar was ingrained with dirt and there was a large stain at the front of the jacket and claimed that it was the jacket I returned and refused to offer me a refund. Fortunately for me the photograph she sent to me showed that the jacket was a different size to the one that I ordered and I had proof otherwise I would have lost out on nearly £70. She said she would return the jacket but I would have to pay postage! The jacket was unwearable. Paypal were very helpful and refunded my money. I would never shop there again. If you do return an item I advise you take a photo of it before you send off just in case you need proof of it's condition to get your refund.

March 15, 2022
Unprompted review
Shaksboutique logo

Reply from Shaksboutique

Hi Frances.

I believe you have left a review for the wrong company. We have found no one on our system by the name Frances Dobson.

If I am wrong please do get in touch with us via email at info@shaksboutique.co.uk.

Thank you.

Rated 5 out of 5 stars

A hidden gem!

What a fantastic company! I ordered two dresses, the same but in two different sizes. The delivery took a little longer than expected due to the recent storms, however someone was at the end of an email almost instantly, every time. They were very pleasant and supportive. The clothing was great quality too! After some hit and miss reviews, I almost didn’t order from Shaksboutique, but I’m so glad I did! I also returned the dress in the size I didn’t need and the company were supportive and refund process was quick- a full refund processed with no issues! Will definitely be shipping again xx

March 10, 2022
Rated 5 out of 5 stars

Great quality and excellent customer service

Bought 2 beach dresses and both great quality and beautiful. I love it. Can't wait to wear them on my holiday. Excellent customer service. Definitely recomend and will be buying from Shaks boutique again. Thanks

March 8, 2022
Unprompted review

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