Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more
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Review summary
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Reviews shaping this summary
First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more
My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more
I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more
4.5
Excellent
53K reviews
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The fastest delivery I have ever…
The fastest delivery I have ever experienced. Well done Shark.It is also great vacuum. Thank you.
September 20, 2026
Great service …
This was a very easy process Ordering was efficient & then the product was delivered the next day ! Great communication from the company
Very happy with the process
September 21, 2026
Fantastic service from start to finish…
Fantastic service from start to finish rang Friday evening around 7pm brand new part under warranty delivered Saturday before 1pm great technical department and happy to assist
September 21, 2026
Excellent fast delivery
Excellent delivery and speed with which it was delivered. I ordered on Friday afternoon and it was sent by DPD to arrive Saturday which it did. Love Shark Ninja products. Flawless from placing online order to receiving it
September 21, 2026
Great experience
Great price, super fast free delivery and we just love our items we bought
September 21, 2026
Ordering made easy.
Very helpful staff, knowledgeable friendly and polite. Delivery was very fast with no problems at all.
September 18, 2026
Really quick packing and delivery order…
Really quick packing and delivery order late on Saturday and was delivered Sunday by lunch time, very good product for the price would recommend. Also u can’t go wrong with ninja or shark products such great quality.
September 21, 2026
Super quick delivery
September 20, 2026
My hand vac broke I called and could…
My hand vac broke I called and could not have been more happy with the gentleman who answered the phone he was patient,courtesy was boundless and pleasant. My new vac was delivered the next day
September 21, 2026
I had a problem with my appliance
I had a problem with my appliance. The advisor that i spoke to was extremely helpful and polite. She sorted it out for me efficiently and quickly.
The spare part arrived the next day.
September 21, 2026
One of the best hoovers I’ve ever had
One of the best hoovers I’ve ever had,
That’s why I’ve just bought another one. Definitely a best buy!!
September 19, 2026
Exceptionally efficient
Ordered late Friday evening and item was delivered by 10.30am Saturday morning. Brilliant service!
September 18, 2026
Kettle arrived so quickly
Kettle arrived so quickly. Love all the different settings especially for coffee.
September 21, 2026
The best customer service
The best customer service. Everytime contact shark ninja they sort everything out. Ive bought few things air fryer, vaccum hair straightner , chopper and will continue to purchase. Great customer service. Thank you
September 21, 2026
Received order on time but had a…
Received order on time but had a problem with item also had a problem finding help when I did find help the advisor was very good .
September 21, 2026
Difficult to find on off switch
Difficult to find on off switch.
Water tanks too small.
September 13, 2026
The process went well apart from the…
The process went well apart from the ordering I tried to use PayPal pay in three but the orders didn’t complete and I still have three first payments of £49 showing on my bank account. When I paid in full with a credit card everything went fine. Apart from that everything went well especially delivery
September 21, 2026
Excellent customer service …
Salma dealt with my query and resolved my query with professionalism extremely helpful and friendly and was happy to wait whilst emails arrived thank you
September 19, 2026
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