SharkNinja UK Reviews 

52,296
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 9,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, noting that packages arrive right on time or even the very next day. People also appreciate the supportive customer service team when dealing with warranty replacements or general inquiries. Consumers are thrilled with the high quality of the appliances, highlighting their impressive performance and straightforward online ordering. However, some people mentioned experiencing frustrating delivery delays, missing courier updates, or occasionally receiving incorrect replacement parts. A few reviewers also noted occasional issues with damaged packaging, missing tracking information, or items arriving in a used condition.

What people talk about most

Product

Consumers find product to be positive, highlighting great value and excellent build quality. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the excellent build and... See more

Order

People report mixed experiences with order processes. While many consumers praise the very fast service,... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more

Rated 5 out of 5 stars

First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more

Rated 5 out of 5 stars

My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more

Rated 5 out of 5 stars

I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.5

All reviews

(52,296)

9,923 reviews in the last 12 months

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Rated 3 out of 5 stars

The item arrived perfect luckily!

The item arrived perfect luckily!
The box was torn, but not noticeable, as when taking the delivery the driver had the split towards himself. I have no idea if the item had any protection in the box when sent, but none when recieved, was there any put in the box? No receipt in the box. Luckily the item was perfect and is working fine. Items in too big a box not a good idea, as with no protection get thrown inside the box. I'm guessing this is what happened. Otherwise everything fine. Thank you.

September 18, 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hi William,

Thank you for taking the time to leave a review.

However, we're sorry to hear about the condition of the packaging on arrival. We understand your concern after receiving a parcel with a torn box and what appeared to be little or no protective packaging inside. Our products are packaged before dispatch to help protect them during transit, so it's disappointing to hear that the parcel arrived in this condition.

While we cannot confirm exactly what may have happened during transit, your feedback regarding the box size and the movement of the item within the parcel has been noted and will be shared with the team for review. In relation to the receipt, order documentation is typically provided electronically rather than being included within the package. We're glad the product itself arrived undamaged, and thank you again for bringing these concerns to our attention. We appreciate you taking the time to highlight these concerns, as customer feedback helps us improve both our packaging and delivery experience.


Kind Regards,
SharkNinja UK

Rated 5 out of 5 stars

Go on you know you want this.

Ordered online mid afternoon. Arrived following day lunchtime. Well packaged and everything supplied as listed. Ordering direct from Shark they register the appliance for you so no faffing about for guarantee . Out of the box and working in ten minutes. Does what it says on the box. 👍👍👍

September 18, 2026
Rated 5 out of 5 stars

I loved the product

I loved the product! The product quality is above my expectation. I have done my hair this morning and the result was very satisfactory highly recommended.

September 18, 2026
Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from start to finish!
Made a claim under my guarantee which was dealt with promptly.
Replacement item despatched and delivered within 24 hours. Perfect 👌

September 15, 2026
Rated 3 out of 5 stars

Watch for the promise of next day delivery

I ordered a replacement lid and chute for my processor and really needed next day delivery, so I placed an order by the 8pm deadline as stated by Shark Ninja annnnd I bought a chopping blade I didn't really need all to meet the free next day delivery requirements of over £30.00.
Unfortunately the lid did not arrive via next day delivery but arrived the following day which was disappointing as I really needed the lid and I now have a chopping blade which I didn't really want or need.
Poor

September 18, 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hi Margaret,

Thank you for taking the time to leave a review.

We're sorry to hear that your order did not arrive within the expected next-day delivery timeframe. We understand how disappointing this must have been, particularly as you placed your order before the stated cut-off time and purchased an additional item to qualify for the free delivery offer. We recognize that receiving the replacement lid a day later than expected caused inconvenience. This is not the experience we intended to provide. Your feedback regarding the delivery promise and the impact this had on your purchase decision has been noted and will be shared with the relevant team for review. Should you need further support, please do not hesitate to reach out to us:

https://support.sharkninja.co.uk/contact-us

Kind Regards,
SharkNinja UK

Rated 5 out of 5 stars

Excellent

This was a seamless transaction from start to finish. Ordering, communication and delivery were all spot on.

September 18, 2026
Rated 5 out of 5 stars

Love Shark

Observation more than any criticism - I found the range of vacuum cleaners a bit baffling, and several times I aborted ordering up before grasping the nettle.
Ordering up was straightforward and the new cleaner arrived less than 48 hours, well packaged and easy to assemble...in ten minutes it was up and running .
As usual, Shark equipment is well designed and attractive, so if this new one lasts a similar ten years to our old one, it might actually outlive us!

September 18, 2026
Rated 5 out of 5 stars

Great buy!

Fast delivery, directly from SharkNinja. Came really well packaged. I have found it very easy to use, really helpful to have the recipe leaflet in to start using it and get used to it. Really like it’s all in one for both cold and warm. Great buy!

September 18, 2026
Rated 1 out of 5 stars

Proof of age - it’s NOT a knife!

My item has yet to be delivered as I have not been in and the courier requires proof of age. I have ordered the sharpening stone for the Stay Sharp Ninja knives. Not a knife. A sharpening stone. So I am at a loss why it cannot simply be posted! It is a round ceramic stone. Myself and anyone else can walk in public in possession of it without fear of it being considered an offensive weapon. This needs some common sense and review of process. I’d like my round stone delivered without having to prove that I’m old enough to possess it!

September 18, 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hello Michael,

Thank you for your feedback.

We're sorry to hear about the delay and the inconvenience caused by the age verification requirement for your sharpening stone order. We understand your frustration and appreciate your comments regarding the delivery process.
We'd like to look into this further for you. Please contact our Customer Support Team directly with your order details, and we'll be happy to review the situation and provide any assistance we can.
https://support.sharkninja.co.uk/contact-us

Kind regards,
SharkNinja UK

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