Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more
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Review summary
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First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more
My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more
I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more
4.5
Excellent
52K reviews
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Wonderful products Easy to order …
Wonderful products Easy to order Delivered within a couple of days.
September 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor delivery
Haven't used the product yet so cant comment, but whoever they use fit delivery can't follow instructions. Clearly stated on the delivery instructions to leave in out house, but was left on doorstep 24hrs😶
September 18, 2026
Reply from SharkNinja UK
Hi Diyer,
Thank you for sharing your feedback.
We're very sorry to hear your delivery instructions weren't followed. We completely understand how frustrating that must have been. We've raised this feedback and are actively looking into it with our delivery partners to help prevent similar issues from happening in future. If you need any further support, please feel free to reach us using the link below. We're always happy to help.
https://support.sharkninja.co.uk/contact-us
Kind regards,
SharkNinja UK
Truly next day delivery
Truly next day delivery. Shark Ninja products are good quality and are often offered at excellent prices. Very happy with each of the products I have bought from them
September 18, 2026
Faulty part replaced in under 24 hours!
My shark cordless cleaner had developed a screaming sound, under warranty. After checking that cleaning process had been followed and listening to the noise it was agreed that the motor was at fault so a new hand held part would be ordered. It was delivered next day-less than 24 hours from my call
September 18, 2026
I ordered a hoover to be delivered to a…
I ordered a hoover to be delivered to a pick up point. On the day of delivery I checked the dpd app and it said they couldn't deliver there??? Do would deliver to my home thst day ..... they didnt so I put my neighbours as an alternative address, app showed it was being delivered around 630pm. I was home and so was my neighbour but the app just said it couldn't be delivered and has been sent back to you. No explanation ..... nothing!! So I am £150 down, no hoover and no idea what happens now!!! Rubbish 'service'
September 18, 2026
Reply from SharkNinja UK
Hi Sharon,
Thank you for taking the time to share your experience. We understand how frustrating it is to be left without your order and with limited information about what happened during the delivery process.
We can see that the parcel is currently being returned to our warehouse. Once it has been received and processed, a refund will be issued and confirmation will be sent to you by email. In the meantime, you'll continue to receive any available updates through the delivery tracker.
If you'd like to discuss this further with our team, please get in touch via:
https://support.sharkninja.co.uk/contact-us
We're sorry for the disappointment this has caused and appreciate your patience.
Kind regards,
SharkNinja UK
Fantastic customer service.
Fantastic customer service.
Had to get replacement party and they were delivered within 2 days.
September 18, 2026
Very prompt delivery and very pleased…
Very prompt delivery and very pleased with the coffee maker. Very easy to use and does exactly what it says on the sales description.
September 18, 2026
Excellent
The pipe split on my hoover assistant very helpful and polite the next day a replacement was sent , excellent service
September 18, 2026
Shark Ninja set the bar high for Customer Support
Shark Ninja - a masterclass in Customer Support - superb
September 15, 2026
Item arrived very quickly
Item arrived very quickly. Really pleased with it. Great communications
September 18, 2026
Easy to order
Easy to order. Kept upto date with the progress of the order which was on time. Product was as expected. Lovely
September 18, 2026
Put simply just a great company with…
Put simply just a great company with service sales and delivery
September 18, 2026
I ordered one day and the next day my…
I ordered one day and the next day my parcel arrived. Very fast delivery and was kept updated throughout. Excellent service!!
September 18, 2026
Outstanding customer support
Outstanding customer support, went above and beyond expectations.
September 18, 2026
Great product and excellent service!
Seamless order and delivery process that was also super fast. Order placed 5pm on the Tuesday and delivered the next day by 10.30am!
Great product and excellent service.
September 18, 2026
Was pleased with the service that Jake…
Was pleased with the service that Jake gave me a couple of days ago. He was very helpful and efficient. His English was excellent! Many call centres have unfortunately people who aren’t able to communicate. I had difficulty processing the guarantee through the QR code and Jake was very eager to help! If it hadn’t been for Jake’s assistance I would’ve given up!!!
September 16, 2026
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