I am a professional oboe player. Oboists use highly specialized beveled reed knives to make oboe reeds. The angle and evenness of the bevel is imperative. After months of use, it has to be re-establi... See more
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See what reviewers are saying
My knives are gone! Sharpenters provided an envelope that ruptured during transit and all of the knives were lost. The Company freely admits that this problem has occurred in the past yet they continu... See more
Company replied
We are very impressed with Sharpenters! Their service is a "well-tuned one", providing easy step-by-step instructions through each step of the process. Our knives came back amazingly sharp! We were... See more
Sent in four knifes,a global with a single bevel and old onieda serated carver, two victonox chefs. The global was sharpened nicely with a single bevel but not the fine polish of a new one. The victo... See more
Company replied
Company details
Written by the company
Millions of knives have been sharpened by our family of brands across the globe since 1965! We are an easy, secure, and fun online service, making your knives sharper than the day you first got them! Try us out and see how we are making the world a sharper place, one blade at a time.
Contact info
4527 Arnold Ave, Suite 2, 34104, Naples, United States
- hello@sharpenters.com
- www.sharpenters.com
4.4
Excellent
138 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Everything worked the way it was…
Everything worked the way it was explained for the shipping and return of the knives. The knives came back nice and sharp and I didn't have to do it!!
September 23, 2023
Unprompted review
Sharp knives, fast service
Sharp knives, fast service. What more can I ask for?! Really easy way to get my knives sharpened, about what I would usually pay.
October 10, 2023
Unprompted review
Excellent
I sent 8 knives. They were returned to me quickly and like new, even the ones with broken tips were perfectly renewed. I’m already planning to send another set,
October 5, 2023
Unprompted review
Razor Sharp
This is the best way to keep my knives sharpened. I know that every 6-months I can send them to you and they come back razor sharp.
October 2, 2023
Unprompted review
Easy and straightforward process
Easy and straightforward process.
Knives came back in terrific shape.
Packaging excellent and a small point being the notice of the postal regulations as my post office questioned whether to send via air.
October 1, 2023
Unprompted review
The service was quick and the…
The service was quick and the directions were clear to follow and my knives are sharp now!
September 27, 2023
Unprompted review
Easy Peasy!
We are very impressed with Sharpenters! Their service is a "well-tuned one", providing easy step-by-step instructions through each step of the process. Our knives came back amazingly sharp! We were so impressed with our returned knives we immediately used them to prepare our dinner. We are looking forward to working with them in the future.
October 2, 2023
Unprompted review
Poor Worksmanship and Service
The first time I sent them two high quality kitchen knives they came back acceptably sharp. The second time, the worksmanship was terrible and one knife more dull than when sent to them. They agreed to attempt to sharpen this one again but when received back it was once again dull and basically unserviceable. I requested they cancel my subscription and issue a refund since the service I paid for was never completed satisfactorily despite multiple attempts They were happy to cancel my subscription but refused to issue a refund citing details of their “terms of service”. I take this to mean that their terms of service permit them to charge for unacceptable work at inconvenience and expense to their customers. I find this to be an unacceptable business model. My experience indicates that they do poor quality work, exhibit poor quality control, and have little concern for customer satisfaction. There are other options and I plan to go elsewhere.
October 2, 2023
Unprompted review
Reply from Sharpenters
Greetings Steve,
We would like to take this opportunity to share publicly what we have shared privately with you via our customer service channels and we are very sorry that you were not completely satisfied with our service. We understand and take seriously your concerns. Our goal is to always provide our customers with exactly what they are expecting and we've been meeting that goal through our brand since 1965 so whenever we have someone with a negative experience, we do try and resolve it quickly and appropriately. Our Sharpness Guarantee is in place for times like this and we were delighted to give you the free service so that we could bring your knife up to our high standard. After resharpening, inspecting, testing, and shipping the knife back to you, we are quite certain that the blade was very sharp and the workmanship passed our control measures before we reshipped it back to you. Having said that, we do not want to minimize your comments about our service and we take ownership of this experience and hoped to bring this to a satisfactory conclusion for you.
As to the money-back request you made following the free resharpening, it is true that our terms enable you to have your blade resharpened at no cost to you if you are not satisfied with the initial sharpening. This guarantee is in place to ensure that all of our customers receive the service that they intended to receive without risk. We did indeed honor the sharpness guarantee but unfortunately, there are limitations to what qualifies for a refund, and being that your blade was tested for sharpness before leaving our facility (and confirmed to be within the 200 range on the Bess scale), was not in any way damaged or unserviceable and coupled with our commitment to the sharpness guarantee (a $25 value in your particular case), we do feel that you were returned with a blade that was in fact quite sharp. We still extend to you our apologies that your needs were not met and we do thank you for allowing us the opportunity.
Sincerely,
Sharpenters
Exactly as advertised
Fast turn around, and my knives have never been sharper. I sent 4 very different blade profiles and they all came back safely packed and lovingly sharpened and honed. Will definitely use this service again.
September 28, 2023
Unprompted review
Excellent!!
Clear instructions, time as promised, knives really sharp, pricing fair. I kept three knives back to I had something to use while the first batch was being sharpened. They are on their way to Sharpenters now.
September 15, 2023
Unprompted review
Reply from Sharpenters
Thank you for the awesome review, Claire! We truly appreciate the opportunity to make your blades razor sharp. Have a great weekend!
The Team at Sharpenters
Easy to send the knives
Easy to send the knives, recieved roughly a week later and knives were super sharp. I did the paper slice test, impressive.
September 25, 2023
Unprompted review
Reply from Sharpenters
Thank you for rating us a full 5 stars, Felipe! We truly appreciate it and look forward to assisting you again.
The Team at Sharpenters
Bravo!
They delivered the services as described. Timely and the results were sharp, honed knives. Bravo!
September 22, 2023
Unprompted review
Reply from Sharpenters
Thank you for the wonderful feedback, Susan! We truly appreciate you becoming a customer.
The Team at Sharpenters
Great customer service.
Quick turnaround made easy by packaging and instructions.
Returned knives looked brand new.
September 21, 2023
Unprompted review
Reply from Sharpenters
Thank you so much for the kind review!
The Team at Sharpenters
Quality of service
September 19, 2023
Unprompted review
Reply from Sharpenters
Thank you for rating us a full 5 stars, Vahan!
The Team at Sharpenters
Knives were excellent
Knives were good, expensive knives and they are sharper than new!
September 18, 2023
Unprompted review
Reply from Sharpenters
Thank you CJ! We truly appreciate you trying our service and we're very happy that you are pleased with the results. Best regards from all of us here at Sharpenters
Buyer beware
Very poor customer service experience, and it takes forever to get the knives sharpened Buyer beware! Poor customer service they check you into subscription service and then don’t refund you the money. If you do not use the service. I do not recommend this company at all.!
August 31, 2023
Unprompted review
Reply from Sharpenters
Hi Chris,
Thank you for sharing your feedback on our service. As we do for all reviews, both positive and negative, we take this very seriously, and having looked into your account, we did find that you reached out to us via live chat on Monday, July 24th to request that we cancel your subscription. Unfortunately, that was 3 days after your subscription (purchased on July 21, 2022) had been processed and the shipping labels, protective sleeves, and packaging had been sent to you. We ask that our customers let us know prior to their renewal date if they want to cancel their subscription. We do this because when the renewal processes, we ship out the order immediately (this is to help ensure you receive your purchase in a timely manner).
We are very sorry that you do not agree with this process, and we are available to assist you in any way we can. Unfortunately, we are not able to completely satisfy your request but we can speak to you further about this if you'd like to have a conversation with our customer support team. We can be reached at hello@sharpenters.com to discuss further if you'd like. We strive to deliver an excellent experience to all of our customers and are disappointed that we were not able to do this for you.
We thank you for using our service and for your positive review of your first sharpening with us...we wish you well and are here for you if you'd like to reach out.
Sincerely,
Sharpenters
just as promised
September 13, 2023
Unprompted review
Reply from Sharpenters
Thank you Dennis! It means a lot to us that you are pleased with your results, we can't wait to serve you again! Kind regards from all of us at Sharpenters
It’s as easy as it looks.
It’s as easy as it looks.
Second time using this awesome service!
Super sharp!!
September 12, 2023
Unprompted review
Reply from Sharpenters
We're thrilled to have gotten the chance to show you what we can do, we can't wait to do it again! Thank you for the great review as well. Warm regards from all of us at Sharpenters
New favorite company to sharpen blades.
Getting the knives shipped was easy. Postage was already paid, so you just pack them, seal and send. The knives I sent had some damage and dings in the blades. When I received them back they looked like brand new, and were extremely sharp. They look precision sharpened.
September 3, 2023
Unprompted review
Reply from Sharpenters
Thank you so much for the kind words, Vanessa! We're thrilled that you are happy with your results, and we can't wait to serve you again. Best regards from all of us here at Sharpenters
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