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Rated 1 out of 5 stars

NO GOODS RECEIVED I have been purchasing products from SHC web for without any problems for the last several years and I am so disappointed that now I have not received the goods I ordered on 23rd Oct... See more

Rated 5 out of 5 stars

We recommend SHC web. We've been buying their products for many years. The buying and payment process could not be easier, delivery of items has been quick and faultless. All this topped off with exce... See more

Rated 3 out of 5 stars

I'm very excited about receiving my order, but as yet it hasn't arrived. I'm not concerned as shipping from the US to the UK seems to take forever. I ordered very small pots so my semi permanent mak... See more

Rated 3 out of 5 stars

Have been a regular customer for several years. Good products at good prices. Can't always believe the 'shipping confirmation' email. On querying the non-arrival of a 1st class shipment a week after I... See more

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3.1

Average

TrustScore 3 out of 5

247 reviews

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Rated 4 out of 5 stars

Great, but could be better

SHC Web is excellent in processing and dispatching/delivering the order with minimum hassle. Could be more responsive to requests as you need to chase them rather than them call you back. Will still use without hesitation.

March 10, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Ordered early evening arrived before 10am next day. Products are of excellent quality and reasonably priced.

February 18, 2016
Unprompted review
Rated 4 out of 5 stars

Good customer service

I received a phonecall within a couple of days of placing order informing me the product was out of stock currently, giving me opportunity to change or cancel order. I left original order in place. Product arrived 10 days from order date, which is fine. I will use them again.

February 3, 2016
Unprompted review
Rated 2 out of 5 stars

Poor Communication

As a small business when ordering sometimes things get left to the last few items before restocking. When you order on the SHC web site you have no idea they do not actually have any in stock, and were very quick to take the payment. It would have been nice to know that there would be a delay so I could have then gone and found another supplier. It took 7 days before I received anything from them and all that was, was a review on rating them. I had to contact them to only find out that they had none and did not know when or if they were getting any in. I did see however the site is still offering them for sale. I have now had to cancel the order and buy them from another supplier. Thanks SHC your service is poor.

January 25, 2016
Unprompted review
SHC Web logo

Reply from SHC Web

Sorry to hear you had a poor experience.
For the items you ordered the stock level in the product page states OUT OF STOCK as it still does. But, you can still place the items in your basket and order them on the assumption that they are a back order. This is a function we added to the website after demand from customers. What maybe isn't so clear is that it doesn't show the stock level on the basket or checkout pages as a reminder.
We will be upgrading to a new website soon so will make sure stock levels are clearer on that one. In the meantime, we'll see what we can do with the current website to explain stock levels and availability better.

Rated 1 out of 5 stars

INSUFFICIENT STOCK/ POOR CUSTOMER SERVICE

Ordered over a 100 pots to receive only 11. Ridiculous postage cost of £9.50. When questioned quantities to them, I was advised checkout would have automatically revised quantity to items in stock. However, this was NOT highlighted at checkout.
Very disappointed!
Lack of customer service, very unhelpful and unwilling to resolve issues raised.

October 31, 2015
Unprompted review
Rated 5 out of 5 stars

Ronseal

Exactly what is says on the tin!
Bags arrived the next day, well packaged and excellent quality - very impressed!

September 14, 2015
Unprompted review
Rated 5 out of 5 stars

A well deserved 5 star

I have tried other companies for small plastic pots to use in my craft work.
I now look no further as SHC web cannot be beaten on quality, price and delivery time.

September 12, 2015
Unprompted review
Rated 4 out of 5 stars

Good company with useful products

Despite the old fashioned website, the products they hold, particularly little pots and the like, are difficult to get hold of in the UK and they always have a useful range of them. This is my go-to company for this kind of thing. The turnaround is a little slow, a couple or three days but I've not had any issues with either the goods or the orders to date.

September 10, 2015
Unprompted review
Rated 5 out of 5 stars

Fast and cheap

I ordered some pots from SHC Web and they sent them out for delivery and I got them within 1-2 days.
Exactly what I needed and I will be ordering more.
Thank you

September 1, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

We ordered the airless pump bottles and in no time we received them.

Thank you for the great service!

August 19, 2015
Unprompted review
Rated 5 out of 5 stars

excellent

Customer service is great, I had a phone call minutes after placing my order to inform me an item was out of stock but would be back within a few days and it was!

August 15, 2015
Unprompted review

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