NO GOODS RECEIVED I have been purchasing products from SHC web for without any problems for the last several years and I am so disappointed that now I have not received the goods I ordered on 23rd Oct... See more
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See what reviewers are saying
We recommend SHC web. We've been buying their products for many years. The buying and payment process could not be easier, delivery of items has been quick and faultless. All this topped off with exce... See more
I'm very excited about receiving my order, but as yet it hasn't arrived. I'm not concerned as shipping from the US to the UK seems to take forever. I ordered very small pots so my semi permanent mak... See more
Have been a regular customer for several years. Good products at good prices. Can't always believe the 'shipping confirmation' email. On querying the non-arrival of a 1st class shipment a week after I... See more
Company details
Contact info
2F Townfoot Industrial Estate, CA8 1SW, Brampton
- info@shcweb.co.uk
- www.shcweb.co.uk
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Great, but could be better
SHC Web is excellent in processing and dispatching/delivering the order with minimum hassle. Could be more responsive to requests as you need to chase them rather than them call you back. Will still use without hesitation.
Excellent Service
Ordered early evening arrived before 10am next day. Products are of excellent quality and reasonably priced.
Excellent delivery service.
Excellent delivery service.Easy to use website, easy to order. Goods as described.
Good customer service
I received a phonecall within a couple of days of placing order informing me the product was out of stock currently, giving me opportunity to change or cancel order. I left original order in place. Product arrived 10 days from order date, which is fine. I will use them again.
Poor Communication
As a small business when ordering sometimes things get left to the last few items before restocking. When you order on the SHC web site you have no idea they do not actually have any in stock, and were very quick to take the payment. It would have been nice to know that there would be a delay so I could have then gone and found another supplier. It took 7 days before I received anything from them and all that was, was a review on rating them. I had to contact them to only find out that they had none and did not know when or if they were getting any in. I did see however the site is still offering them for sale. I have now had to cancel the order and buy them from another supplier. Thanks SHC your service is poor.

Reply from SHC Web
Magnetic pencils
Helpful advice on telephone and delivery next day as promised.
Great product for musicians!
Great service
Good range of products. Always well packaged and delivered promptly
Fabulous Service
SHC Web provide great service, supplying quality products when you need them.
INSUFFICIENT STOCK/ POOR CUSTOMER SERVICE
Ordered over a 100 pots to receive only 11. Ridiculous postage cost of £9.50. When questioned quantities to them, I was advised checkout would have automatically revised quantity to items in stock. However, this was NOT highlighted at checkout.
Very disappointed!
Lack of customer service, very unhelpful and unwilling to resolve issues raised.
Excellent
The products were delivered very quickly and well packaged. Thank you! We will definitely use you again.
Ronseal
Exactly what is says on the tin!
Bags arrived the next day, well packaged and excellent quality - very impressed!
A well deserved 5 star
I have tried other companies for small plastic pots to use in my craft work.
I now look no further as SHC web cannot be beaten on quality, price and delivery time.
Good company with useful products
Despite the old fashioned website, the products they hold, particularly little pots and the like, are difficult to get hold of in the UK and they always have a useful range of them. This is my go-to company for this kind of thing. The turnaround is a little slow, a couple or three days but I've not had any issues with either the goods or the orders to date.
Speedy service
Ordered these products on one day and delivery was carried out the next - superb!
Fast and cheap
I ordered some pots from SHC Web and they sent them out for delivery and I got them within 1-2 days.
Exactly what I needed and I will be ordering more.
Thank you
Good Supplier
Rapid delivery of well priced items. Good descriptions on website allow for clear selection of products.
I will be using these again, soon.
Great service
We ordered the airless pump bottles and in no time we received them.
Thank you for the great service!
excellent
Customer service is great, I had a phone call minutes after placing my order to inform me an item was out of stock but would be back within a few days and it was!
A good selection of sizes
Easy to order. Arrived very quickly. Amazingly good quality for the prices. Have them in my Favourites and will go back.
Good folk to do business with
Great coms great service recommended -thank you
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