SHEilds Ltd Reviews 

8,287
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their remarkable patience, clear guidance, and exceptional support provided throughout the entire enrollment and study process. Many people also appreciate the intuitive, user-friendly learning platform and prompt communication that make managing their coursework smooth, accessible, and completely stress-free. However, some people mentioned experiencing frustrating delays, very slow response times, and an overall lack of adequate assistance after initial payments were completed. A few other people also felt that certain support members were somewhat unhelpful, unfriendly, or unprofessional when dealing with specific student inquiries.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional during their studies. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the enrolment process as... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are kind, patient, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, integrity, and... See more

Response time

People report positive experiences with response time, highlighting prompt communication and quick answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Support I had a last- minute issue submitting my Nebosh exam, I panicked and sent Shaharazad whatsApp message, she replied right away. She made sure I got help and the clear guidance took so... See more

Company replied

Rated 5 out of 5 stars

Ahmed was extremely thorough, he walked me through the question paper. Made sure I understood what was required by Nebosh. He was measured in his approach, patient and used relatable examples. Re... See more

Company replied

Rated 5 out of 5 stars

I don't think I would've registered already if it wasn't of an outstanding guidance,professionalism and prompt response from Shaharazad. She made everything look simple and straight forward in a way t... See more

Company replied

Rated 5 out of 5 stars

I can't enroll in an online class due to childcare and the nature of my job, so I am enrolling in e-learning courses. The e-learning platform is user-friendly, mobile-friendly, and glitch-free, and I... See more

Company replied


Company details

  1. Class
  2. Occupational Safety and Health
  3. Safety and Work Wear Store
  4. Training School

Written by the company

SHEilds - Safety - Health - Environment SHEilds specialise in providing occupational health and safety training to both companies and individuals. We work with awarding bodies NEBOSH, IOSH & ProQual


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(8,287)

1,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support from Course Advisor

I would like to state how professional, supportive and informative my course adviser, Leah Frayne, has been in my transition from OH&S NVQ L6 to the NEBOSH Diploma.
Without her support and knowledge I would not have been able to transition between courses. She has made the switch seamless and easy, as well as post me with guidance on processes going forward.
It has been a pleasure, I will definitely be reaching out to Leah again for any of my future course assistance as well as guiding others to her too.

September 1, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Bryan,

Thank you so much for your wonderful feedback. We truly appreciate your kind words and are delighted to hear that you had such a positive experience with Leah. She is a valued member of our team, and we will be sure to share your comments with her.

Thank you for choosing SHEilds. We look forward to supporting you again in the future.

Best regards,

SHEilds

Rated 5 out of 5 stars

Excellent Service

Registration was seamless.
Assisted by Leah Frayne

September 1, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Shammynas,

Thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with Leah. She’s fantastic, and we truly appreciate your support.

We look forward to supporting you again in the future.

Best regards,
SHEilds

Rated 5 out of 5 stars

I would like to share my experience…

I would like to share my experience with Carol who supported and assisted me throughout my NVQ Level 7 journey.

Carol was extremely helpful, supportive, and professional throughout the entire process. Despite her very busy schedule, she always made time to provide guidance, answer my questions, and ensure I fully understood the requirements.

What I appreciated most was her patience, positive attitude to support me whenever I needed assistance. Her constructive feedback gave me the confidence to keep progressing and successfully complete my qualification inspite of passing bit a very critical times with my family

I am truly grateful for Carol’s support throughout my NVQ Level 7 journey. It was an excellent experience, and I would highly recommend her to anyone pursuing their qualification.

Thank you, Carol, for your outstanding support and for being such an amazing assessor and mentor and part of my journey

All the best

Khalid bidear

August 29, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Khalid,

Congratulations on completing your course! We are delighted to hear that you had a fantastic experience and successfully achieved this milestone. Your accomplishment is truly commendable, and we are proud to have played a part in your journey.

Carol is indeed an exceptional member of our team, and we are very fortunate to have her; your kind words will mean a great deal to her.

If there is anything else we can assist you with, please don’t hesitate to get in touch. We’re always happy to help.

Best regards,

SHEilds

Rated 5 out of 5 stars

Catherine was so helpful and very…

Catherine was so helpful and very professional.

August 28, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Adesola,

Thank you for your wonderful feedback. We’re absolutely delighted to hear that you had such a positive experience with us. Catherine is a star!

Please don't hesitate to contact us if you need assistance with anything else.

Best regards,

SHEilds

Rated 5 out of 5 stars

Exceptional Content

Content fully inclusive of what I needed for the learning process.

August 28, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Charles,

Thank you for your excellent feedback. We're delighted to hear that you found the learning materials helpful.

If you have any questions or need further assistance, please don't hesitate to reach out.

Best regards,

SHEilds

Rated 5 out of 5 stars

Very responsive and friendly guidance

I was helped by Leah Frayne while I was considering signing up for my NEBOSH International Certificate course, and she has guided me kindly and patiently through understanding the pricing and provided any additional information I might need to know. The enrolment process was made easy, and I did not have any doubts going in.

August 20, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Hadi,

Thank you for your excellent feedback. We value your kind words and will endeavour to continue providing a high level of service for our customers. Leah is a star!

We truly appreciate your trust in us and wish you all the success in your studies.

Warm regards

SHEilds

Rated 5 out of 5 stars

Best course!

August 27, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Mllan,

Thank you for your feedback.

We wish you every success in your studies.

Kind regards,

SHEilds

Rated 4 out of 5 stars

Ahmed has been helpful and patient in…

Ahmed has been helpful and patient in supporting me with assessment results.

August 26, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Ahmed,

Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too. Ahmed is a true star!

Please don't hesitate to contact us if you have any questions.

Kind regards
SHEilds

Rated 5 out of 5 stars

I appreciate the Tutors genuine…

I appreciate the Tutors genuine feedback. The clarity of your comments has helped me better understand the NEBOSH requirements and how to improve my approach. I will use this constructive guidance to enhance my performance going forward, in NEBOSH as well as in practice. Thanks JD.

August 25, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Bernard,

Thank you for your fantastic five-star review! We are thrilled that our team was able to exceed your expectations.

Should you need any further assistance, feel free to reach out. We're here for you!

Best regards,

SHEilds

Rated 5 out of 5 stars

Experience ive enjoyed with sheilds

Im glad to openly mention that ive liked the services of sheilds from the registration day through out my learning period of IGC Management course and I feel to contiue upgrading with SHEilds
Ive been assisted well each time i needed help and the response has always been on schedule.
Thanks so much and keep up with these standards

August 26, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Isaac,

Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that SHEilds has been able to provide you with outstanding service.

Your support and trust mean a great deal to our team, and we sincerely appreciate you choosing SHEilds. We look forward to continuing to support you in the future.

Best regards,

SHEilds

Rated 5 out of 5 stars

The staff is very supportive and…

The staff is very supportive and responds to my problems as if they were their own; everyone is so great.

August 26, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Aastha,

Thank you for your kind feedback! We're delighted to hear that you had a great experience with SHEilds. We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

Rated 5 out of 5 stars

Phoebe was quick and very helpful in…

Phoebe was quick and very helpful in assisting me. Thank you for your work and help.

August 18, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Thiago,

Thank you for your kind words! We're thrilled to know that you had an amazing experience with us. Phoebe is a star!

We genuinely appreciate your trust in us and extend our best wishes for your success in your studies.

Warm regards,

SHEilds

Rated 5 out of 5 stars

Fantastic help from Leah

Leah gave me information that helped me make my course purchase easy and quick.
I was provided with everything I required to get started. Thank you Leah.

August 23, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Michelle,

Thank you for sharing your experience with us. Your success is our priority, and we’re always here to support you in achieving your goals. Leah is indeed an exceptional member of our team, and we’re delighted to hear about your positive experience.

We wish you all the very best with your studies!

Best regards,

SHEilds

Rated 4 out of 5 stars

They care

They care about their students, that's what is most important, given that most of us do adult education, it is important to be reminded
They give us tips in how to concentrate as well

August 18, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello NUWAMANYA,

Thank you for your excellent feedback. We value your kind words and will endeavour to continue providing a high level of service for our customers.

We truly appreciate your trust in us and wish you all the success in your studies.

Warm regards

SHEilds

Rated 4 out of 5 stars

Clear communication is embraced at all times.

The institution’s professionalism and ethical standards are, from my perspective, among its greatest strengths. SHIELDS demonstrates a strong commitment to excellence through the availability of professional tutoring and support in various forms, ensuring that learners have access to the guidance they need throughout their educational journey.
I particularly appreciate the emphasis placed on clear, transparent, and effective communication. Actions taken and their respective outcomes are communicated and explained appropriately, ensuring that everyone involved is formally informed and has a clear understanding of the decisions, processes, and available options. This approach promotes accountability, inclusivity, respect, and continuous improvement—principles that are essential to any professional and quality-driven institution.
Based on my experience, I can confidently say that SHIELDS provides a service of excellence, supported by professionalism, integrity, effective communication, and a genuine commitment to the success of its learners.
I highly recommend SHIELDS to anyone seeking a professional, ethical, and high-quality educational institution. I would encourage prospective learners not to delay in enrolling and applying for any suitable course available. In my view, SHIELDS provides an excellent learning environment and the opportunity to receive quality education and professional support, with a strong commitment to achieving the best possible outcomes.

August 15, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Gerson,

We are grateful for your outstanding review. Our team is confident in delivering exceptional assistance, and we're thrilled that you experienced it firsthand.

Please don't hesitate to contact us if you require further impeccable assistance.

Best regards,

SHEilds

Rated 5 out of 5 stars

I recommend The SHEild for professional growth

I can't enroll in an online class due to childcare and the nature of my job, so I am enrolling in e-learning courses. The e-learning platform is user-friendly, mobile-friendly, and glitch-free, and I can read on the go without using my laptop.
On top of that, I love the end-of-module mocks; they are perfect for recollection and understanding what I have learned. The courses are budget-friendly. I recommend the SHEild for their superb service.

August 20, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you, Christian, for your kind feedback. We truly appreciate your support and are delighted that you had a great experience with SHEilds. We look forward to supporting you again in the future.

Best regards,

SHEilds

Rated 4 out of 5 stars

It was a good experience

It was a good experience, and I was helped so quickly.

August 17, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Ephraim,

Thank you for your kind feedback! We're delighted to hear that you had a great experience with SHEilds. We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

Rated 5 out of 5 stars

NEBOSH Certification Obtained through SHEilds

Having completed my NEBOSH with Shields has been a truly amazing experience. The tutors were extremely helpful and punctual. The assessment feedback during the training and the training material was super helpful and I would recommend to use SHEilds any time for training.

May 5, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Crystal,
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent
Please don't hesitate to reach out if you need anything else - we are always here to help in any way we can!

Kind regards
SHEilds

Rated 5 out of 5 stars

Leah

Leah, was great at responding to my emails and questions regarding starting the process for the NEBOSH General Certificate.
Details and requirements for the course were sent swiftly which helped course selection.
Thank you for all your help :)

August 20, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Ellis

Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds.

Leah is fantastic!


Kind regards
SHEilds

Rated 5 out of 5 stars

Seemless enrolment experience

Great seemless experience with the help of Shaharazad. The enrolment was so quick, all queries clarified and extra support given through a tutor.
My journey has started well and can only expect similar professional, responsive and customised services.
Peterson Njuba

August 19, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Peterson

Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds. Shaharazad is a true star!
We wish you all the best with your studies!
Please contact us if you have any questions, we are here to assist you.
Kind regards
SHEilds

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