Sheinman Opticians Reviews 3,446

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and caring approach, making every interaction pleasant and ensuring they feel valued. The service, from eye tests to selecting frames and dispensing, is frequently described as excellent, thorough, and efficient, with many appreciating the personalized advice and attention to detail. People also highlight the high quality of the products, including the frames and lenses, and the overall customer service, which is consistently rated as first-class. Consumers particularly appreciate the staff's knowledge and skill, which instills confidence throughout the process. Many reviewers note that the company goes above and beyond to ensure satisfaction, offering support and making adjustments as needed. The welcoming atmosphere and the seamless experience across various departments are also frequently mentioned as key factors contributing to their positive experiences.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the friendly and helpful staff, from... See more

Product

People report positive experiences with product, consistently praising the high quality of glasses and the... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the top quality of glasses... See more

Based on these reviews

Rated 5 out of 5 stars

If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more

Rated 5 out of 5 stars

Good service from everyone from reception, eye test and spectacle dispenser. Also, the offer of coffee is really nice. There is no pressure when choosing frames and you can try on as many as you like.... See more

Rated 5 out of 5 stars

Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more

Company replied

Rated 5 out of 5 stars

My family and I have been visiting Sheinman Opticians for many years. My centre is stylish and user friendly. My optician is absolutely excellent, easy going, friendly and always on time. The customer... See more


Company details

  1. Eye Care Center

Written by the company

Sheinman Opticians Northampton have been established since 1915 and offer a great range of designer eyewear and eyecare services that you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sheinman's Opticians are excellent.

My eye test was very thorough and professional and my new glasses fitted expertly.

October 13, 2025
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Reply from Sheinman Opticians

Hi Marilyn,

Thank you for your 5* rating and lovely feedback. We’re delighted you were pleased with your thorough eye test and fitting. it’s always our goal to deliver precision and comfort in every pair of glasses.

Best regards
Sheinman Opticians

Rated 5 out of 5 stars

I wouldnt do anywhere else.Sheinmans opticians are up to speed on…

Sheinmans opticians are up to speed on all eye/vision care issues, they re helpful, well trained and professional. I ve gone to them for eye care for a few decades and, while I ve looked around at other opticians and discussed with friends their choices of opticians none has come close to the quality of care and service Sheinman offers me.
The only issue I face now as a pensioner is that the frames I love ( new styles) can be pretty pricey. But, even then, they have been 100% supportive of me buying frames elsewhere and having my lenses fitted by them.

October 13, 2025
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Reply from Sheinman Opticians

Hi Ali,

Thank you for your detailed and thoughtful review. We’re honoured that you’ve trusted us for so many years and that our care continues to meet your expectations. We completely understand your point about frame pricing and are always happy to support you in finding the best solution .

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Maybe a bit expensive but the advice…

Maybe a bit expensive but the advice you receive is invaluable.
We’ve always get excellent service.

October 13, 2025
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Reply from Sheinman Opticians

Hi Michael,

Thank you for your kind and balanced feedback. We’re so pleased you value the quality of our advice and service, that’s exactly what we strive to deliver. We truly appreciate your continued trust and recommendation.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Hard to improve upon

Well kept facility, pleasant to be in. Wide range of spectacles to choose. Knowledgeable and attentive staff who are not 'pushy'.

October 13, 2025
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Reply from Sheinman Opticians

Hi John,

Thank you for your thoughtful review. We’re delighted you enjoyed our welcoming environment and found our team knowledgeable and attentive. We aim to make choosing new spectacles a relaxed and enjoyable experience, without any pressure.

Best regards
Sheinman Opticians

Rated 5 out of 5 stars

Just faultless

Just faultless

October 13, 2025
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Reply from Sheinman Opticians

Hi David,

Thank you for leaving us feedback, that’s such a lovely compliment. We’re so pleased you were happy with your experience.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

You anticipate every wish and provide…

You anticipate every wish and provide every whim . I love coming into your establishment, you are treated as an very important customer. Thank you.

October 13, 2025
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Reply from Sheinman Opticians

Hi Carol,

What a wonderful review — thank you so much! We’re delighted that you always feel valued and well cared for. It’s our pleasure to make every visit a special one, and we truly appreciate your kind words.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Kind and caring staff

My Optician was very patient with me during my eye test due to complications re my prescription and eyes !
Staff supportive when I bought new pair of glasses

October 13, 2025
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Reply from Sheinman Opticians

Hi Kim,

Thank you for your kind review. We’re so pleased your optician and our team provided a patient and supportive service. We hope you’re enjoying your new glasses.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Professional

Professional, helpful and friendly service throughout.

October 13, 2025
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Reply from Sheinman Opticians

Hi H,

We appreciate you taking the time to leave us a review. It's wonderful to hear that you received a professional, helpful and friendly service throughout your visit.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

First class

Excellent on all counts!.

October 13, 2025
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Reply from Sheinman Opticians

Hi Julie and Barry,

Thank you for leaving us a 5* review. It's a huge compliment to hear that you found all aspects of your visit to be excellent.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Great service

I’m delighted with my first visit to Sheinman Opticians.

A thorough eye test followed by excellent (and patient) advice resulted in my selecting glasses I’m absolutely delighted with.

October 6, 2025
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Reply from Sheinman Opticians

Hi Flipper,

Thank you for sharing your experience. We’re thrilled your first visit went so well and that you’re delighted with your new glasses. It’s wonderful to hear you found both the eye test and our advice helpful.

We look forward to seeing you again!

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

as always

as always, a great personal service

October 13, 2025
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Reply from Sheinman Opticians

Hi Brian,

Thank you for taking the time to leave us a review. It's great to hear that you have always received such a personal service - this is exactly what we strive to offer.

Best regards,
Sheinman Opticians

Rated 4 out of 5 stars

Always helpful and prepared to give…

Always helpful and prepared to give time to sort out issues,

October 13, 2025
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Reply from Sheinman Opticians

Hi Mrs Clarke,

Thank you for your kind words. We’re glad you feel our team always takes the time to help and resolve any issues. Providing patient, thorough service is exactly what we strive for.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Always a professional service

Always a professional service at all times. All the staff are brilliant and friendly. A credit to HR and of course the staff, too

Particular thanks to Alex for his kindness and letting me have a complimentary cleaner liquid bottle. Hope he does not get into trouble now. Haha.

October 13, 2025
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Reply from Sheinman Opticians

Hi Ajay,

Thank you for your lovely review! We’re delighted you always find our service professional and our team friendly. Alex will be so pleased to read your kind words. We really appreciate your thoughtfulness.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Have been going to sheinman opticians…

Have been going to sheinman opticians for many years have always had good service and friendly advise on choosing frames which are affordable for
The individuals budget as the lens can be the most expensive .

October 13, 2025
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Reply from Sheinman Opticians

Hi Bev,

Thank you for your continued loyalty over the years. We’re so pleased you’ve consistently received friendly advice and found frames to suit your budget. We always aim to provide quality options for every individual. We appreciate your kind words.

Best regards,
Shienman Opticians

Rated 5 out of 5 stars

Sheinman's is the Best Opticians

Great Customer Service. From the initial reminders of need for an appointment, through the booking, check-in, and seeing an Optometrist the whole process is smooth and comfortable. The assessment is always First Class and the the prescription and supply of lenses and frames is the best.

October 13, 2025
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Reply from Sheinman Opticians

Hi,

Thank you for your wonderful feedback. We’re delighted that every step of your experience, from booking to receiving your glasses, was smooth and professional. It’s great to know you value the consistency and care of our service.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

PLEASANT KNOWLEDGIBLE STAFF

PLEASANT KNOWLEDGIBLE STAFF. GOOD SELECTION OF FRAMES ETC. OPTICIAN VERY THOROUGH AND INFORMATIVE.

October 13, 2025
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Reply from Sheinman Opticians

Hi Craig,

Thank you for leaving us your feedback. It's lovely to hear such kind words about our team. It's great to know you enjoyed our selection of frames too.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Friendly good service

Friendly good service. The fitting of the spectacles is very thorough

October 13, 2025
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Reply from Sheinman Opticians

Hi Sue,

Thank you for your kind review. We’re glad you found our service friendly and appreciated the care taken during your fitting. Ensuring comfort and precision is always our top priority.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Total professionalism...........

Total professionalism............ as always

October 13, 2025
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Reply from Sheinman Opticians

Hi Garry,

Thank you for leaving us a review. We really appreciate your kind words and 5* rating.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 4 out of 5 stars

Attention to detail

Attention to detail

October 13, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi David,

Thank you for taking the time to leave us a review, we really appreciate your feedback.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Excellent

Excellent - very satisfied

October 13, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Joe,

We really appreciate you taking the time to leave us a review. We're thrilled to hear that you're so satisfied with the service that we offer.

Best regards,
Sheinman Opticians

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