Shelden Healthcare Reviews 

495
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more

Rated 1 out of 5 stars

Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more

Rated 5 out of 5 stars

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more

Company replied

Rated 4 out of 5 stars

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store

Written by the company

We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

495 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.7

All reviews

(495)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Next day installation by Danielle…

The next day installation by Danielle was excellent. Friendly, polite and very knowledgeable. I cannot fault them in any way.
This is the second time Shelden have turned disaster into normality for us. Their standard of service, customer care and skill is second to none.
My wife, self and the friend helping out were all impressed by Danielle.
Thanks to everyone involved.

January 5, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 5 out of 5 stars

Good quality bed

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost.
Only negative was the bed was advertised as adjustable as low as 16 inches, perfect for our needs. However, this did not count for the mattress depth. Luckily not a problem for us but may be worth a thought.

December 1, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 5 out of 5 stars

The website was easy to understand

The website was easy to understand, and the transaction was smooth without any hiccups. The mattress arrived nearly a week early and is perfect.

December 2, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 5 out of 5 stars

Excellent Customer Service

Item arrived damaged. Shelden arranged for it to be picked up and replaced with a new item within 2 days - excellent customer service.

December 13, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 3 out of 5 stars

Wheel chair was lovely but i had to…

Wheel chair was lovely but i had to phone and remind Sheldon that the courier had not received it .Only then did it appear with the courier .The courier then lost the chair and it was found in london . It arrived with the box looking in a sorry state but fortuantly the chair was undamaged.

December 3, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your review.
As we advised you, the parcel itself was missing with the courier initially, we then reshipped it. I'm sorry you felt that you had to remind us, but this is not the case at all.

Once the item has been dispatched from us, we are at the mercy of our couriers, therefore we can not help the fact the items went missing.

Kind regards,
Charlotte

Rated 3 out of 5 stars

You did not deliver the hoist as your…

You did not deliver the hoist as your agreed. You delivered very late

November 4, 2022
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Reply from Shelden Healthcare

Good afternoon,

We do apologise for the delay in you receiving your item however, we did inform you of the supplier delay and the length of time you would be waiting.

Kind regards,
Charlotte

Rated 5 out of 5 stars

Great service, understands needs of the elderly

the service provided by Shelden Healthcare was excellent. I got the answers to my questions via live chat. I place the order for a bed and mattress online. Had a call within the day to arrange delivery and fitting of the bed. Engineer Steve Robinson arrived soon after a call to say he was on his way. Arrived soon afterwards and proceeded to assemble and commission the bed. We would recommend the fitting service provided by Shelden Healthcare. Steve walked through all the controls for all the adjustments that are features of the bed. Pleasant approachable and very helpful are the attributes which Steve has. If Steve is the face of Shelden Healthcare its defiantly a helpful vibrant company. Thank you Steve,

November 8, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words.
I have passed this onto Steve also!

Kind regards,
Charlotte

Rated 5 out of 5 stars

First Class Service

First Class Service

Cannot speak highly enough for Sheldon Healthcare

Very prompt reliable service

Excellent prices ,and the person who delivered and installed my new bed was a very good ambassador for Sheldon Healthcare, very curtious, helpful, answered all questions confidently without hesitation,

It's an 11/10 from me for Sheldon Healthcare

Many thanks to all !!

October 28, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 5 out of 5 stars

The features are excellent

The features are excellent, suitable for any height, smooth roll. Thank you.

October 4, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 5 out of 5 stars

Mum’s new bed

Mum suffered a heart attack and after returning home from her hospital stay she was bed bound and in need of a hospital type bed.
The Sheldon website was easy to use and to select the options we needed and ordering was simple. Mums new bed arrived just a few days later, delivered by a very helpful fellow, and the bed was easy to assemble and put to use.
Mum is very happy with her new bed
thank you to the Sheldon staff for your help and support at this trying time.

September 28, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 5 out of 5 stars

Amazing service great quality

Amazing service great quality, best price I could find my miles. Delivered within 3 days. Regular updates on delivery times

October 4, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 2 out of 5 stars

Wasn’t contacted that the bed was being…

Wasn’t contacted that the bed was being delivered til half an hour beforehand , no time to clear the room etc

September 28, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your review, however I have looked into this and I have located call recordings of 2 voicemails to advise we would be delivering.

We have now introduced a new text message service to confirm all deliveries with customers via text message that can be responded to for the convenience of our customers.

Kind regards,
Charlotte

Rated 5 out of 5 stars

Excellent service- Very good product

Excellent service - fast deliver . The Alerta Bubble overlay pad - with a 3 year guarantee on pump and bubble overlay
at the best price . 9th Sep 2022 tried and tested very good...

Thank you Chris

September 30, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 5 out of 5 stars

Friendly advice and help

Friendly advice and help. Next day service. Reasonable price. Great aftercare service. Very happy

September 1, 2022
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Rated 5 out of 5 stars

I have ordered disability equipment…

I have ordered disability equipment here for my parents on multiple occasions. It showed up fast and the prices were good. I can’t really complain about anything with Shelden, will continue ordering from them.

July 25, 2022
Unprompted review
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

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