Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more
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Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more
From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more
Company replied
The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more
Company replied
Company details
Written by the company
We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.
Contact info
Unit 1c the Wharf, CV23 0PR, Stretton under Fosse, United Kingdom
- 0800 014 8672
- customercare@shelden-healthcare.co.uk
- www.shelden-healthcare.co.uk
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Next day installation by Danielle…
The next day installation by Danielle was excellent. Friendly, polite and very knowledgeable. I cannot fault them in any way.
This is the second time Shelden have turned disaster into normality for us. Their standard of service, customer care and skill is second to none.
My wife, self and the friend helping out were all impressed by Danielle.
Thanks to everyone involved.

Reply from Shelden Healthcare
Good online interactive help on…
Good online interactive help on products. Delivery as planned

Reply from Shelden Healthcare
Good quality bed
From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost.
Only negative was the bed was advertised as adjustable as low as 16 inches, perfect for our needs. However, this did not count for the mattress depth. Luckily not a problem for us but may be worth a thought.

Reply from Shelden Healthcare
The website was easy to understand
The website was easy to understand, and the transaction was smooth without any hiccups. The mattress arrived nearly a week early and is perfect.

Reply from Shelden Healthcare
Excellent Customer Service
Item arrived damaged. Shelden arranged for it to be picked up and replaced with a new item within 2 days - excellent customer service.

Reply from Shelden Healthcare
Wheel chair was lovely but i had to…
Wheel chair was lovely but i had to phone and remind Sheldon that the courier had not received it .Only then did it appear with the courier .The courier then lost the chair and it was found in london . It arrived with the box looking in a sorry state but fortuantly the chair was undamaged.

Reply from Shelden Healthcare
You did not deliver the hoist as your…
You did not deliver the hoist as your agreed. You delivered very late

Reply from Shelden Healthcare
Great service, understands needs of the elderly
the service provided by Shelden Healthcare was excellent. I got the answers to my questions via live chat. I place the order for a bed and mattress online. Had a call within the day to arrange delivery and fitting of the bed. Engineer Steve Robinson arrived soon after a call to say he was on his way. Arrived soon afterwards and proceeded to assemble and commission the bed. We would recommend the fitting service provided by Shelden Healthcare. Steve walked through all the controls for all the adjustments that are features of the bed. Pleasant approachable and very helpful are the attributes which Steve has. If Steve is the face of Shelden Healthcare its defiantly a helpful vibrant company. Thank you Steve,

Reply from Shelden Healthcare
First Class Service
First Class Service
Cannot speak highly enough for Sheldon Healthcare
Very prompt reliable service
Excellent prices ,and the person who delivered and installed my new bed was a very good ambassador for Sheldon Healthcare, very curtious, helpful, answered all questions confidently without hesitation,
It's an 11/10 from me for Sheldon Healthcare
Many thanks to all !!

Reply from Shelden Healthcare
Ordered product and paid for next day…
Ordered product and paid for next day delivery as item was needed item urgently only to receive an email informing us the order was delayed for 10 days.
The features are excellent
The features are excellent, suitable for any height, smooth roll. Thank you.

Reply from Shelden Healthcare
Mum’s new bed
Mum suffered a heart attack and after returning home from her hospital stay she was bed bound and in need of a hospital type bed.
The Sheldon website was easy to use and to select the options we needed and ordering was simple. Mums new bed arrived just a few days later, delivered by a very helpful fellow, and the bed was easy to assemble and put to use.
Mum is very happy with her new bed
thank you to the Sheldon staff for your help and support at this trying time.

Reply from Shelden Healthcare
Amazing service great quality
Amazing service great quality, best price I could find my miles. Delivered within 3 days. Regular updates on delivery times

Reply from Shelden Healthcare
Wasn’t contacted that the bed was being…
Wasn’t contacted that the bed was being delivered til half an hour beforehand , no time to clear the room etc

Reply from Shelden Healthcare
Excellent service- Very good product
Excellent service - fast deliver . The Alerta Bubble overlay pad - with a 3 year guarantee on pump and bubble overlay
at the best price . 9th Sep 2022 tried and tested very good...
Thank you Chris

Reply from Shelden Healthcare
Friendly advice and help
Friendly advice and help. Next day service. Reasonable price. Great aftercare service. Very happy

Reply from Shelden Healthcare
I have ordered disability equipment…
I have ordered disability equipment here for my parents on multiple occasions. It showed up fast and the prices were good. I can’t really complain about anything with Shelden, will continue ordering from them.

Reply from Shelden Healthcare
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