Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more
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Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more
From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more
Company replied
The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more
Company replied
Company details
Written by the company
We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.
Contact info
Unit 1c the Wharf, CV23 0PR, Stretton under Fosse, United Kingdom
- 0800 014 8672
- customercare@shelden-healthcare.co.uk
- www.shelden-healthcare.co.uk
2.7
Poor
495 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Poor customer service.
June 20, 2022
Reply from Shelden Healthcare
Good afternoon,
Please can you provide a contact number for us to contact you and discuss the reason for this review?
I can see you purchased the bed in March and we would like to know the issue so we can resolve this for you.
Kind regards,
Charlotte
Shelden Healthcare.
Brilliant service put in order late in…
Brilliant service put in order late in afternoon for guaranteed next day I knew it wouldnt be the following day but they rang and confirmed which day.
June 16, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
I made an urgent order of a hospital…
I made an urgent order of a hospital bed, phoned for advice and to make sure I got the correct mattress for the bed. The lady I spoke to was very knowledgeable and was a great help.
The bed was delivered on time and set up in a short time. The bed was excellent and did all what was expected. The only problem was the wrong mattress and been delivered. The driver was mortified and arrange to have the correct mattress delivered by the following morning which did happen but it delayed the OT's visit to check that other equipment was compatible.
In general I am very pleased with the purchase and grateful that the correct mattress was delivered the following morning.
Thankyou to all concerned.
May 30, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Mobility bed
Purchasing and delivery of the bed was very efficient. We opted to have the bed set up for us so we know what to do should we need to move it. The delivery man was very funny and engaging, he was professional in his delivery of everything we needed to know and patient regarding our questions.
The bed is superb and has made the assistance for carers and ourselves so much easier, my mum in law says the bed is comfortable and she like the fact she can use the remote to sit herself up when required.
May 29, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
I used this company for the first time…
I used this company for the first time to purchase some equipment for a care business. I found the company helpful and efficient. They delivered on time and when they found they had brought an incorrect sling it was replaced within a couple of days.
May 25, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Great mattress and service!
May 20, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
A real pleasure to deal with...
May 10, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Good service and web site easy to use
May 5, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind review, we are very pleased to hear you are happy with your experience.
Thank you for your kind feedback on the customer service given also.
Should you have any further questions please call us on 08008886062.
Kind regards,
Charlotte
Shelden Healthcare
They are very helpful and informative
They are very helpful and informative. I rang for some guideance on a hospital bed and the lady I spoke to Charlotte was very helpful and gave me lots of information and was also very knowledgeable and this reassured me, and I definitely recommend them.
May 5, 2022
Unprompted review
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind review, we are very pleased to hear you are happy with your experience.
Thank you for your kind feedback on the customer service given also.
Should you have any further questions please call us on 08008886062.
Kind regards,
Charlotte
Shelden Healthcare
Top notch customer services
Top notch customer services
Nothing too much trouble would highly recommend
Thanks for all your help ….
May 4, 2022
Unprompted review
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind review, we are very pleased to hear you are happy with your purchase.
Thank you for your kind feedback on the customer service given also.
Should you have any further questions please call us on 08008886062.
Kind regards,
Charlotte
Shelden Healthcare
Delivered on time packaged well
Delivered on time packaged well . Easy to use and affective
April 29, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind review, we hope to have your custom again in the future.
Kind regards,
Charlotte
Shelden Healthcare
I refused the order of the bed as my…
I cant believe you took delivery payment off my return even though my mum passed away what a joke will not be buying off you again !!!
Will be putting a comment social media about your taking money off a woman that passed away !!!
April 28, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for taking the time to write a review.
First and foremost, we want to offer our sincerest apologies for the loss of your mother.
As a company, we understand the sensitivities surrounding the loss of a loved one, for this reason, when we were notified by the pallet company that you had suffered such a loss, we didn't feel it was right to phone you that day and start discussing an item that was purchased for your mum. When an item is returned to us, we await the contact of our customers with regards to either a refund, a credit note or a reroute of the item.
When you called, you spoke to a member of customer service and the first thing that was said was the offer of condolences for the loss you have experienced. When a refund was requested, it was advised that the money would be refunded to you and be in the account within 3-5 business days. You accepted this, thanked us and said goodbye and the goodbye was reciprocated by the staff member.
We are sorry if you feel that this was not handled with the upmost sensitivity, although we feel we could not have handled this any differently, it will be discussed with the staff member.
Kind regards,
Charlotte
Shelden Healthcare.
Further reply:
As advised above, we wait for the contact of the customer before we process the refund due to us being able to offer a credit note, refund or reroute. The refund was processed yesterday, minus the delivery charge, please check your account within the next 3-5 days, it is normally much quicker but we advise this just incase it does take a little longer.
Further Edit:
Just to confirm as per our conversation today, the refund for the £65 has been put through for you. You should receive this into your account soon.
Reply from Shelden Healthcare
Good morning,
Thank you for your kind review, we hope to have your custom again in the future.
Kind regards,
Charlotte
Shelden Healthcare
Marsden M-600 Hoist Weighing Attachment
Marsden M-600 Hoist Weighing Attachment
We purchased the Marsden M-600 Hoist Weighing Attachment from Shelden Healthcare and it really wasn't satisfactory at all. The charger didn't work from Day 1, we believed it was a problem with the actual attachment and eventually managed to send the item back once the company provided an invoice number which we had not received previously but they insisted upon before they would accept the item for repair or renewal, but we ended up having to pay the hefty postage fee ourselves. Shelden Healthcare then informed us that the charger was broken and we could purchase one from them or they would send the item back still not working. We chose to purchase a new charger from elsewhere as we had such a poor experience with this company and did not want to give them any more custom. Buyers beware.
April 28, 2022
Unprompted review
Reply from Shelden Healthcare
Good morning,
Thank you for your review.
I can see this item was purchased in December 2021. If at the point of delivery you had advised to us the issue with the charging lead we would have been more than happy to assist with the replacement of this.
We were notified of the issue with the weighing attachment in April this year, 4 months from the point of delivery. As per our terms and conditions, there is a 14 day period of which you can request a refund on the item or notify us of a fault that we can rectify this for you. The item arrived to us with charge on there indicating that the item has been charged with signs of usage and also with a charging lead that has a snapped/bent pin. We have checked the lead and it does charge but for health and safety it is advisable to replace.
We notified the manager of this as soon as we were aware of this via email and offered the options we had, purchasing a new lead from us or purchasing one yourself and this was acknowledged with the request for us to return this to you.
With regards to the shipping, it is stated within our terms and conditions that it is your responsibility to cover this until it is confirmed as a manufacturers fault, which this is not.
If you would like to discuss this further please do call us.
Kind regards,
Charlotte
Shelden Healthcare.
goods were dropped at back door luckily…
goods were dropped at back door luckily it was needed in a downstairs room. it was diificult to park. although two of my carers put bed together it wasquite complex and had i known i would have asked if you provided this service even if i had to pay. The product is good the servce non existent whic is a shame
April 25, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for taking the time to review us.
I can see that at the point of the purchase, when you ordered online, you selected the van delivery to the curbside, there was 2 other options of which you could have selected them to be installed and again when we called to notify of the delivery, we advised this is a drop off only and confirmed this was suitable for you before we confirmed the delivery.
With this delivery service, the items are usually just left at the curb outside of the property. The driver delivered the items to you and there was a conversation made about where he should leave the items, you then signed the delivery notes to say you were happy with the delivery. I can confirm that our driver did go above and beyond to enable the easiest delivery for you with the options you selected, there was no mention of installation being needed otherwise our driver would have referred you to the office.
If you would like to discuss this further, then please do call us.
Kind regards,
Charlotte
Shelden Healthcare.
Apollo Saturn rotating bed
Order process, telephone support and delivery were good. Buying online, I discovered the bed wasn't really appropriate for a short person (5ft 4" with a broken spine). The real point of the bed was to protect the spine, and this couldn't be done without adding a supportive cushion the same size as the mattress to the top half of the bed, and removing the small "ankle" cushion during entry. Shelden put me in touch with an expert to discuss this.
March 30, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind review, we are very pleased to hear you are happy with your purchase.
Thank you for your kind feedback on the customer service given also.
Should you have any further questions please call us on 08008886062.
Kind regards,
Charlotte
Shelden Healthcare
Great company to deal with, highly recommend
Great company to deal with, nothing too much trouble and really went out of their way to help. Can't recommend them highly enough!!
February 24, 2022
Unprompted review
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind review, we are very pleased to hear you are happy with your purchase.
Thank you for your kind feedback on the customer service given also.
Should you have any further questions please call us on 08008886062.
Kind regards,
Charlotte
Shelden Healthcare
Bed delivered today
Bed delivered today. From start to finish (Claire) and spot on delivery and instillation (Steve) - explanation clear, patient and concise. Trouble free as all packaging taken away. Arrival pe-warned and spot on - such a professional and helpful service from order to delivery and instillation. Cannot thank you all enough. Mary Brady - Cambridgeshire
February 11, 2022
Unprompted review
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind review, we are very pleased to hear you are happy with your purchase.
Thank you for your kind feedback on the customer service given also.
Should you have any further questions please call us on 08008886062.
Kind regards,
Charlotte
Shelden Healthcare
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