shellonearth.co.uk Reviews 

150
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, particularly the crushed shells, for their aesthetic appeal in pots and gardens, as well as their effectiveness in protecting plants and aiding drainage. Many also appreciate the excellent quality of items and the wide range of products available, with the ordering process described as easy and efficient. Reviewers consistently highlight the prompt and efficient delivery service, often noting the careful packaging and quick arrival of their orders. However, some customers also noted issues with product durability, with items breaking upon use, and others found certain products less effective than expected for specific purposes, such as deterring slugs from particular plants.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as fantastic, excellent,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and speedy delivery... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the great and excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worth every penny for the sensory experience alone! The smell, sound and touch bring back memories of childhood British beach holidays on pebbled beaches, collecting shells and paddling in the sea. T... See more

Company replied

Rated 5 out of 5 stars

Lovely ethos to company and was recommended them by Sophie valentine on social media . Great product for protection to seedlings but looks great too. Website was easy to navigate, prices were fair and... See more

Rated 5 out of 5 stars

Shellonearth have an easy to navigate website the owners are a friendly and hardworking family here in West Wales. The product of crushed shell is decorative around container plants. Especially succul... See more

Company replied

Rated 5 out of 5 stars

Apart from the whelk shells, I also purchased some other gardening items & vases. Great prices, free postage & probably the best packaged delivery I have ever received by courier (and there have been... See more

Company replied


Company details

  1. Aggregate Supplier

Written by the company

We're a small, family-run business based in West Wales, recycling whelk shells from our family's seafood processing factory rather than sending them to landfill. We crush, clean and dry the shells into a sustainable, decorative product ideal for use in the garden and beyond. The shells are available in various bag sizes from 1Kg to 800Kg bulk bags. Great for; Mulching garden beds. Useful for drainage in plant pots. Perfect as a decorative top layer in containers or pathways. Loved by gardeners for being natural, long-lasting, and slug-deterring.


Contact info

4.8

Excellent

TrustScore 5 out of 5

150 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(150)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10 out of 10

Order arrived as promised, every bit as good as described. Will use seller if and when required and will pass their name around my friends. Nearly did not get my order due to my error on MY address.10

November 21, 2025
Rated 5 out of 5 stars

Bulbs galore

Bulbs galore
Thrilled with my purchase of an array of bulbs, planted up, topped with the beautiful white finish of crushed whelk shell beauty from shell on earth. Now just waiting for spring

October 26, 2025
Rated 5 out of 5 stars

Lovely ethos to company and great product

Lovely ethos to company and was recommended them by Sophie valentine on social media . Great product for protection to seedlings but looks great too. Website was easy to navigate, prices were fair and excellent quick shipping . Good updates will order again. Love the bee tea towel too as bonus

October 22, 2025
Rated 5 out of 5 stars

Innovative AND trendy- What's not to love?

My indoor plants have never looked so sexy!
What a great way to reuse a by-product.
I ordered a large bag of shells and a few other home bits. They all arrived perfectly packaged.

I'll be back for Christmas gifts. I've told all of my allotment friends about the shells, too. I'm planning to use it on my allotment next year and I'm working on landscaping a nice patch of the garden with spring bulbs covered with a layer of shells.
Thank you Shell on Earth..
Keep up the great work!

September 22, 2025
Rated 2 out of 5 stars

Not the experience I’d hoped for…

DPD delivery was late and box looked like it had been used for rugby practice.
One item slightly damaged, for which they gave me a small credit.
Feedback to company regarding the packing and delivery was met with, here are all the reasons our packer is great and we must use DPD.
This could have been informative for them, but they weren’t able to take the feedback in the spirit it was intended: here’s my customer experience, I thought you’d like to know.
I shan’t be ordering from them again, which is a shame, because they have a lot of things I’d like to buy!

September 28, 2025
shellonearth.co.uk logo

Reply from shellonearth.co.uk

Thank you for taking the time to share your thoughts. In the interest of transparency for current and future customers, I’d like to share a little context from our correspondence so people can make an informed judgement.

When you first contacted us, you mentioned that while the outer boxes were damaged in transit, the glass vessels were undamaged “Miraculously, neither seems to be broken.” You also noted a small fault with one of the cork lids, for which we offered - and processed - a 25% refund for the faulty item after you kindly agreed to keep the item. Had you wished to return or replace the item, we would have been very happy to help arrange this.

Please rest assured that we take great care with our packaging, and every order is hand-packed by our small team. If the parcels had been as severely damaged as described, it’s unlikely that both glass terrariums would have arrived completely intact - though of course we understand how frustrating any damage to packaging can be.

We’re always open to constructive feedback and continuously look for ways to improve, but we do feel this review doesn’t fully reflect the situation or the steps we took to resolve it quickly and fairly.

Hopefully, anyone reading this will take a balanced view and see this in the context of our many positive reviews and excellent overall feedback from customers.

Thank you again for your order. I'm sorry things did not meet your expectations on this occasion.

Warm regards,
Caryl
Shell on Earth

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