Shepley Heating and Plumbing Reviews 

446
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism, efficiency, and thoroughness in addressing their needs. Many people appreciate the prompt response times, with tasks often completed quickly, on schedule, and leaving everything neat and tidy. The staff are frequently commended for being professional, polite, and knowledgeable, making interactions pleasant and reassuring. Reviewers also note the team's friendly and customer-focused approach, along with their reliability, ensuring a smooth and clean service experience.

What people talk about most

Service

People report positive experiences with service, often describing it as amazing, fantastic, and excellent... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more


Company details

  1. Boiler and Heating Service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(446)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent efficient service.

Excellent service from a very efficient family run business here in Banbury. I've been left feeling ripped off a couple of times by local traders with hidden costs etc. but I'm incredibly happy with the service I received and will be using them again.

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

We have used Shepley’s for over 20…

We have used Shepley’s for over 20 years and have always been very impressed by both Derrick and Robert and their service especially in “emergency situations”. Very friendly and courteous and prompt! Long May they carry on. Christina & Tony Barrett, Kineton.

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and always reliable and friendly. I would certainly never consider using anyone else as they have been great with numerous problems and emergencies in the past, as well as great with regular services.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent as always!

Excellent as always!
Attended for our annual boiler service. Prompt attention by Robert who always keeps everything so clean! Thoroughly recommend to anyone seeking a reliable and friendly gas engineer.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Oil boiler service

Robert carried out the first service on our boiler that Shepley's installed last year. Very thorough service and some useful thermostat information passed on which was really appreciated. Would definitely recommend.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Another great job by Shepleys

Prompt response to initial enquiry, speedy assessment and quote. Carl arrived promptly, removed faulty radiators with no mess and fitted the new ones neatly and with minimum fuss. Friendly, good conversation and regular updates on the progress of the Lionesses!

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to…

Fantastic service from start to completion with a new boiler installation.

July 14, 2023
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it.

Rated 5 out of 5 stars

Shepley

Shepley, were prompt, reliable and efficient. Great care was taken at every stage of the work and we had complete confidence in their knowledge and workmanship. We can’t recommend them highly enough.

July 17, 2023
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it.

Rated 5 out of 5 stars

Always reliable and genuine

Always reliable and genuine. Would highly recommend.

July 11, 2023
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it.

Rated 5 out of 5 stars

Excellent boiler servicing experience

As always, Rob my plumber, has been very friendly and home conscientious. No issues at all.

May 12, 2023
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it.

Rated 5 out of 5 stars

The service was carried out promptly…

The service was carried out promptly after the initial request with the personnel arriving at the designated time. Personnel were friendly and efficiently completed the task very satisfactorily at an acceptable cost.

April 12, 2023
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it.

Rated 5 out of 5 stars

Prompt, professional and friendly

Prompt response for annual service request after installing company did not respond. Punctual, professional, went above and beyond to complete commissioning log that installer had missed. Credit to their profession. Will use in future.

March 17, 2023
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it.

Rated 5 out of 5 stars

Reliable Service

Robert was friendly and professional, turned up when he said he would and carried out our boiler service efficiently. Was respectful and took his shoes off in the house. Will definitely book for next annual service and really pleased to have found a reliable, local company (not always an easy thing to find these days). Thank you.

February 1, 2023
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it.

Rated 5 out of 5 stars

Great job.

Arrived on time, efficient and clean. Polite and professional.

March 17, 2023
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it.

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