Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more
I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more
This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more
Company details
Written by the company
Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.
Contact info
125 Coopers Gate, OX16 2WD, Banbury, United Kingdom
- 01295 279309
- office@shepleyltd.com
- www.shepleyheating.co.uk
4.9
Excellent
445 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would definitely recommend Shepley
I would definitely recommend Shepley, it is the second time that we have used them. Very reliable, friendly, on time, clean, tidy working. I can’t fault the service would definitely recommend Shepley for boiler servicing
December 15, 2023
Unprompted review
Trace Intermittent malfunction
Good communication, good service capable engineer.
December 11, 2023
Unprompted review
Robert was amazing
Robert was amazing. He arrived later than planned. Did everything perfectly. Tested the boiler way more to the ideal chap did. Will definitely use you again next year!
November 27, 2023
Unprompted review
Excellent service as always
My oil fired boiler decided to stop working just as the weather started to get cold. It’s the time of year when you expect to have to wait to get an appointment because so many people need to get heating faults fixed. I phoned the office in the morning, in the afternoon Derrick arrived to coax the boiler back into life. Thank you!
November 22, 2023
Unprompted review
Excellent company
A professional completed job and they went above and beyond to accommodate our need to complete quickly. Very friendly and experienced staff who rectified many mistakes made by other tradesmen. Highly recommended
November 10, 2023
Unprompted review
Excellent Service
Excellent service and response. Phoned early morning due to no heating and Robert was there within two hours to repair the system (we're an elderly couple) We have relied on Shepley Heating for over 11 years and have always received excellent service.
November 10, 2023
Unprompted review
Another great experience
Another great experience with the Shepley team. Prompt call-out for a boiler fault and fault quickly diagnosed and resolved. Great service in all respects - I highly recommend.
November 13, 2023
Unprompted review
Always Efficient
Shep was on time, he was very efficient fitting my gas cooker. He tested the burners then explained to me about ventilation when I was using the cooker. This was important as I have a very small kitchen. He is always charming, as I have used the company services before.
November 7, 2023
Unprompted review
A deserved 5 Stars
Derek and Rob were the consummate professionals. Punctual, friendly, and most importantly, did a great job. I’d have no hesitation in recommending Shepley Ltd.
November 11, 2023
Unprompted review
Quality workmanship.
I am very pleased with the quality and professional workmanship of this company.
October 26, 2023
Unprompted review
Once again excellent service.
October 25, 2023
Unprompted review
Great service and help
First time using Shepley’s and will definitely use them again. Robert was so professional, friendly and gave plenty of advice, much appreciated
October 4, 2023
Unprompted review
Great Customer Service
September 28, 2023
Unprompted review
Very satisfied
Thorough, efficient and polite. Would recommend without hesitation.
September 25, 2023
Unprompted review
Superb experience for gas boiler annual…
Superb experience for gas boiler annual service. Easy to get the job booked in. On the day, Robert arrived ahead of schedule. Job completed as expected, really friendly and professional chap. Would recommend and will definitely use again. Thanks.
September 27, 2023
Unprompted review
Excellent Service as Always!
Excellent, professional service, as always, provided by Shepley Heating.
September 26, 2023
Unprompted review
Lovely people
Had our 1980s boiler serviced a few weeks ago. It has not run so well as it is now. We have lived here for 13 years and it is the quietest we have ever known it. Also no fumes. Wish we had known about Shepleys years ago.
Excellent service all round. Many thanks.
August 23, 2023
Unprompted review
Excellent efficient service.
Excellent service from a very efficient family run business here in Banbury. I've been left feeling ripped off a couple of times by local traders with hidden costs etc. but I'm incredibly happy with the service I received and will be using them again.
September 19, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.