Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more
I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more
This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more
Company details
Written by the company
Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.
Contact info
125 Coopers Gate, OX16 2WD, Banbury, United Kingdom
- 01295 279309
- office@shepleyltd.com
- www.shepleyheating.co.uk
4.9
Excellent
445 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient service
Efficient throughout, from booking the boiler service online, through to the completion of the service. And all at a time that suited me. Thanks!
June 14, 2024
Unprompted review
Reply from Shepley Heating and Plumbing
Many thanks for the great review, we really appreciate it
Shipley Heating. Very professional.
I used Shepley Heating to install an external boiler on recommendation of neighbour. Derrick visited twice and answered all my verbal and written questions before I accepted my quote. I was told the work would take 3 days and 3 days it took. Karl was extremely thorough and tidy. Robert commissioned the boiler on completion on 5/6/24. Waiting on guarantee paperwork from Bosch but would certainly recommend Shipley.
June 5, 2024
Unprompted review
Reply from Shepley Heating and Plumbing
Many thanks for the great review, we really appreciate it
Very prompt and courteous service for a…
Very prompt and courteous service for a good price
May 23, 2024
Unprompted review
Reply from Shepley Heating and Plumbing
Many thanks for the great review, we really appreciate it
Always great
Been doing my boiler servicing for several years, never been anything but great! Highly recommended.
April 29, 2024
Unprompted review
Consistently excellent service from…
Consistently excellent service from this local firm. Unreservedly recommended.
April 9, 2024
Unprompted review
Very pleased with service
Very pleased with service great communication and fast service
Thank you
April 9, 2024
Unprompted review
Good comms, punctual & high standard of work
Responded quickly to my email requesting help with hot water system. Appointment was booked for next day (even though fault wasn't critical). Fault was diagnosed and explained in detail to me. Parts had to be ordered and a follow-up appointment made. Arrived punctually carried out work diligently and didn't leave us until they and we were 100% happy things were working properly. It was made very clear that if there were any problem/queries to get in touch ASAP. Thank you.
March 27, 2024
Unprompted review
Excellent service as always
Excellent service as always, highly recommend.
March 8, 2024
Unprompted review
Excellent company
I managed to put a hole in a heating pipe while screwing down squeaky floorboards and Shepley Heating came to the rescue! Carl carried out emergency repairs and also secured the floorboard afterwards to ensure I didn't do it again. Highly recommend. Lovely helpful lady in the office too.
March 4, 2024
Unprompted review
Engineer fitted me in quickly and dealt…
Engineer fitted me in quickly and dealt with what we required very fast and efficiently. Gave us good advice and we called him back again, requesting further work based on his advice. Very pleased with the additional work also.
Used many times now and always happy to recommend Shepley.
Very good service in the office too...phone calls always answered or returned calls quickly, which we appreciate very much.
February 12, 2024
Unprompted review
Great service
Can’t thank you enough for coming out at very short notice to fix our broken down boiler.
Great friendly service, reliable and trustworthy
February 12, 2024
Unprompted review
First service of our boiler carried out…
First service of our boiler carried out by Robert from Shepley Heating. Polite, efficient, friendly and did a quick job adjusting and servicing the boiler. From initial booking of the service through to the final job Shepley provided email confirmation and updates. I would recommend them to anyone.
February 1, 2024
Unprompted review
Shepley Heating were the perfect…
Shepley Heating were the perfect choice.
It’s nice to have someone who actually knows what they’re doing.
Robert did a first class job servicing our boiler, no need to look anywhere else in the future.
Look forward to seeing you next year, thanks very much 👍
January 25, 2024
Unprompted review
Quick at coming our & great job
Quick at coming our & great job - many thanks
January 12, 2024
Unprompted review
Great friendly service
Great friendly service, respectful of me working at home. Always look forward to seeing Robert each year. Competitive price. Highly recommended. Thank you 😊
January 11, 2024
Unprompted review
This company always looks after its…
This company always looks after its customers really well. Very reliable and does a good and efficient job.
January 10, 2024
Unprompted review
Great service and reasonably priced.
January 4, 2024
Unprompted review
They were nice and very efficient
They were nice and early, very efficient, checked everything, fixed my timer and was very reasonably priced, great service and such a friendly engineer
January 4, 2024
Unprompted review
A lovely family business
A lovely family business, always arrive on time and fix the boiler. Highly Recommended.
December 19, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.