Shinjiru Offshore Hosting Reviews 

255
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the excellent customer service and prompt responses received. Many appreciate the quick and helpful support, often resolving issues rapidly through live chat or ticket systems. Reviewers consistently mention the reliability and instant assistance provided. However, some customers noted significant issues with service reliability and website performance, including prolonged downtime and slow processes. People also reported difficulties accessing their accounts and a decline in response times. A few encountered unhelpful support interactions, and concerns were raised about resource usage or problematic content on hosted domains.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent... See more

Service

Users describe ambiguous interactions with service, with some customers praising the highly secure hosting... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and prompt... See more

Website

Customers consistently note negative experiences with website functionality, with many reporting their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've never had an Issue with Shinjuru and always found them to be polite and helpful. I would have gone to 5 stars but lately they've dropped off a little on their responses on Microsoft Teams. They u... See more

Company replied

Rated 4 out of 5 stars

Never had any issues with them and they've always responded pretty quickly to my messages. I've never used anyone else so I can't really compare them. Saying that, this is the first time I've waited 1... See more

Rated 5 out of 5 stars

I had a server issue with a dedicated server. I got on live support with a very friendly person named Feeqz. My issue was fixed in minutes. I have never had quicker support and I have 4 servers wit... See more

Rated 5 out of 5 stars

Shinjiru always helped me in live chat and fix my hosting issues. Always recommend this hosting.


Company details

  1. Web Hosting Company

Information provided by various external sources

Shinjiru makes it our mission to protect privacy, a fundamental human right. We have been providing offshore web hosting and anonymous web hosting services since year 2000. We are one of the most experienced offshore web hosting companies in the world with 8 offshore locations, own Anti-DDoS Attack network, thousands of dedicated servers, IP addresses, ICANN appointed .com domain registrar and in-house technical support working 24/7 to monitor all your web services. We provision, protect and secure your offshore web hosting needs. We have offshore VPS hosting, private email hosting, bitcoin hosting and all the tools you need to secure your identity. Sign up your web services with Shinjiru today!


Contact info

3.2

Average

TrustScore 3 out of 5

255 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(255)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

not true dmca ignored

not true dmca ignored. Got report from their domain registrar told me to remove my lsting 24 hrs

December 4, 2025
Unprompted review
Shinjiru Offshore Hosting logo

Reply from Shinjiru Offshore Hosting

Hi Esther,

Your review paints a misleading picture of the situation.

Let’s be clear: "Offshore hosting" does not mean immunity from global domain registry regulations.

We offer DMCA-ignored hosting, which protects your data privacy and copyright disputes. However, no hosting provider/registrar can prevent a Domain Registry or legal authority from suspending a domain that breaches their terms of use.

We protect your privacy, but we cannot protect you from your breach of regulatory compliance.

Shinjiru.Com

Rated 1 out of 5 stars

the dont protect you

If you think you can buy a domain name from them by fooling you into thinking they're offshore and protecting you, it's bullshit. Save your money and go with another cheaper service. They made me suspend the fillershop.net site because it's an e-commerce site that sells beauty products like dermal fillers.

December 22, 2025
Unprompted review
Shinjiru Offshore Hosting logo

Reply from Shinjiru Offshore Hosting

Hi Frank,

Your review paints a misleading picture of the situation. We explicitly provided you with proof and evidence regarding the reason for your suspension, which you have chosen to ignore in this public statement.

Let’s be clear: "Offshore hosting" does not mean immunity from global domain registry regulations.

Your claim that you were simply selling "dermal fillers" is just a mask to downplay the issue. Based on the evidence provided by the authorities, your website was flagged for promoting and selling prescription-only products, which strictly requires a valid license.

This violation triggered a flag from LegitScript, the regulatory authority for online pharmacies. When a Domain Registry receives a LegitScript report regarding unlicensed prescription sales, they mandate the suspension. This is a universal rule for all registrars; it is not a policy specific to Shinjiru.

We offer DMCA-ignored hosting, which protects your data privacy and copyright disputes. However, no hosting provider/registrar can prevent a Domain Registry or legal authority from suspending a domain that is selling regulated substances without a license.

We protect your privacy, but we cannot protect you from your breach of regulatory compliance.

Shinjiru.Com

Rated 4 out of 5 stars

They seem alright to me

Never had any issues with them and they've always responded pretty quickly to my messages. I've never used anyone else so I can't really compare them. Saying that, this is the first time I've waited 12 hours for a response. Let's see what happens ...I might have to amend this review.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

I had a server issue with a dedicated…

I had a server issue with a dedicated server. I got on live support with a very friendly person named Feeqz. My issue was fixed in minutes.

I have never had quicker support and I have 4 servers with 4 different companies.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

NOT GREAT ANYMORE!

Update 12/8:

Nothing has changed. Live chat Support is still awful. I also hate the support rep calling me “buddy” where is the professionalism? It literally takes over an hour to just explain that I need a new invoice for my suspended hosting. I seriously have to find another company I hate contacting them for anything.

Not what they used to be, support is awful. Snappy, the websites I have are constantly offline, you have to email for the most basic task possible and the person they have handling support has a nasty attitude. SKYPE support was kind and caring, this new person is rude and unprofessional. When my domain is set expire, I will move my services and domain. I will never buy another service or domain with them ever again and I've been with them for many years now. Goodbye!

July 27, 2025
Unprompted review
Shinjiru Offshore Hosting logo

Reply from Shinjiru Offshore Hosting

Hi Tricia

We appreciate you taking the time to leave us your feedback. From our end, allow us to clarify on what transpired with your earlier domain order:⁠

- You placed the order over on the wrong platform
- ⁠In light of this, you were informed that you would need to place your orders over on shinjiru.com
- ⁠Therefore, our billing department moved your domain to shinjiru.com and you were notified via ticket sent to your email once it was done
- ⁠Moving forward, we provided you with the steps to place an order directly via your client area over on shinjiru.com instead

Besides that, you highlighted an issue to update the domain nameservers on your end via your client area. We have also informed you on the below:

- All domains aren’t directly linked to the domain registrar backend.
- Therefore, any nameserver update would need to be performed by our support team. You may reach out to us via our live chat platform or via our 24/7 ticketing platform where tech support is always available to assist.

We sincerely apologise if the service provided to you was not up to par which led you feeling frustrated at that particular moment. We hear you and are constantly taking steps to streamline these processes for our clients.

Let us know if you need any further support.

Shinjiru.COM

Rated 5 out of 5 stars

Been running my site on StrongBolt Five…

Been running my site on StrongBolt Five for a while now, and honestly – it’s rock solid. Super stable servers, great speed, and most importantly, real privacy. I didn’t have to mess around too much – everything was smooth from the start. Support replied fast the one time I needed them. If you’re after offshore hosting that just delivers, Shinjiru nailed it.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Everyone here don't understand Shinjiru's Value

These people who complained doesn't understand the appeal of Shinjiru.

They expecting S tier peformance with cheap pricing.
that's just not possible.

Shinjiru is for people who values privacy, and want some peace of minds.

Shinjiru is the only hosting that I know where I can put my Info as N/A in every field of the user data, meaning they won't even know who their customers is, because they don't need to.

And for some of these people who are talking about nonexisting support, I don't understand what you guys talking about. Their support is excellent and they even helped me outside of their support time.

Please read more about their T&C and everything to understand where Shinjiru shines compared to other hosting. They're not your regular ol' hosting so don't expect them to be the same as other thousands of hosting out there.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Shinjiru is an absolute and unmitigated…

Shinjiru is an absolute and unmitigated scam! I shelled out my hard-earned cash for their hosting and a domain, and my website is simply dead in the water. It should be live, fully functional, and instead, it's just a black hole of nothingness.

Their claim of 24/7 support isn't just false; it's a blatant, disgusting lie. I've tried their live chat three separate times, each attempt met with the same infuriating, automated message: "No agents available." It's a joke. A sick, twisted joke designed to string you along. And tickets? Forget about it. They're clearly routed directly to a digital black hole, never to be seen or answered again.

Do not, under any circumstances, throw your money away on these charlatans. This isn't just bad service; it's deceptive, predatory behavior. Save yourself the headache, the frustration, and the financial loss. Shinjiru is a monumental rip-off.

July 14, 2025
Unprompted review
Shinjiru Offshore Hosting logo

Reply from Shinjiru Offshore Hosting

Hi,

We hear your frustration — and while it’s clear you had a rough experience, allow us to clarify a few things based on what we’ve found from our end.

1. You reached out to our live chat three times — we did check — and each time was during a period where all agents were either actively assisting others or briefly away. In such cases, our system automatically asks for your email so we can follow up, but in all three attempts, no contact info was left. Without that, we had no way to reach back to you.

2. You mentioned submitting tickets — but we couldn’t find any under your ID in our chat system (Tawk) or our main ticketing platform. If a ticket was indeed submitted but missing key info or sent via a different method, it may not have been routed correctly. We’re not trying to deflect here, just being transparent about what’s been logged.

3. As for the site issue — we’d love to look into it and help. But we’ll need at least your domain or order ID to get started. Without that, we’re flying blind.

Lastly, we want to make it clear: we’re a real team, doing real work, not some “scam” operation. If that’s how things felt to you, that’s on us to fix — but we can’t do that unless we’re given the chance.

Drop us your details and we’ll take it from there — no runaround, just straight-up support.

— Shinjiru.Com

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