Shinjiru Offshore Hosting Reviews 

255
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the excellent customer service and prompt responses received. Many appreciate the quick and helpful support, often resolving issues rapidly through live chat or ticket systems. Reviewers consistently mention the reliability and instant assistance provided. However, some customers noted significant issues with service reliability and website performance, including prolonged downtime and slow processes. People also reported difficulties accessing their accounts and a decline in response times. A few encountered unhelpful support interactions, and concerns were raised about resource usage or problematic content on hosted domains.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent... See more

Service

Users describe ambiguous interactions with service, with some customers praising the highly secure hosting... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and prompt... See more

Website

Customers consistently note negative experiences with website functionality, with many reporting their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've never had an Issue with Shinjuru and always found them to be polite and helpful. I would have gone to 5 stars but lately they've dropped off a little on their responses on Microsoft Teams. They u... See more

Company replied

Rated 4 out of 5 stars

Never had any issues with them and they've always responded pretty quickly to my messages. I've never used anyone else so I can't really compare them. Saying that, this is the first time I've waited 1... See more

Rated 5 out of 5 stars

I had a server issue with a dedicated server. I got on live support with a very friendly person named Feeqz. My issue was fixed in minutes. I have never had quicker support and I have 4 servers wit... See more

Rated 5 out of 5 stars

Shinjiru always helped me in live chat and fix my hosting issues. Always recommend this hosting.


Company details

  1. Web Hosting Company

Information provided by various external sources

Shinjiru makes it our mission to protect privacy, a fundamental human right. We have been providing offshore web hosting and anonymous web hosting services since year 2000. We are one of the most experienced offshore web hosting companies in the world with 8 offshore locations, own Anti-DDoS Attack network, thousands of dedicated servers, IP addresses, ICANN appointed .com domain registrar and in-house technical support working 24/7 to monitor all your web services. We provision, protect and secure your offshore web hosting needs. We have offshore VPS hosting, private email hosting, bitcoin hosting and all the tools you need to secure your identity. Sign up your web services with Shinjiru today!


Contact info

3.2

Average

TrustScore 3 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(255)

36 reviews in the last 12 months

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Rated 2 out of 5 stars

I like the products and the service BUT…

I like the products and the service overall. I really like that I can choose the offshore location, pay via crypto, and remain anonymous.

What suffers is the customer service. No ownership, no focus on service or solving issues. Agents sole focus seems to be on CLOSING the ticket ASAP.

Ive been using it only a short time and again the product, service choices are quite nice but the customer service is SEVERLY lacking.

FYI.... Shinjiru is in fact one company w two separate Trustpilot listings/rankings
--------------------
Conclusion
shinjiru.com and shinjiru.com.my are not separate companies. They are both operated by Shinjiru Technology Sdn. Bhd., sharing the same headquarters, management, and service infrastructure. The two domains serve as different entry points (likely for international and Malaysian audiences) but are part of the same organization.

July 8, 2025
Unprompted review
Shinjiru Offshore Hosting logo

Reply from Shinjiru Offshore Hosting

Dear valued customer,

We’re sorry to hear that your experience with customer service didn’t meet expectations. Just to clarify, regarding the support ticket system — when our team responds to a ticket, the system automatically marks it as “closed” on our end. This doesn’t mean the issue is finalized or ignored.

You can simply reply to the same ticket anytime, and it will automatically reopen and notify the agent. This helps us keep the system clean and responsive, especially when handling a high volume of support requests.

That said, we’ll definitely take your comments seriously and look into how we can better communicate this within our support flow, as well as continue improving the overall experience for our users.

Thanks again for your trust in our services — we’re here if you need anything.

Rated 5 out of 5 stars

Great customer support

Great customer support. Always answering immediately.
Using their server and domain services for about 4 years now, and they are my top selection for sure

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely untrustworthy, stay away

Back in 2024, I have registered a brand new domain with Shinjiru. Within 48 hrs, it was added to the DBL blocklist by Spamhaus !! As soon as I become aware of this problem I have started to research the issue immediately. Spamhaus explicitly stated that my domain is hosted by a non-transparent provider, hence the reason for the blacklisting. I have contacted Shinjiru multiple times about the issue, never received a reasonable explanation or solution. After a while, Shinjiru team decided to simply terminate my hosting service, due to a "violation of their terms of use" and "alleged phishing activities". I did nothing wrong. Never used the domain name for any illicit online activity. I have lost some time, as well as some money due to their totally careless behavior. Stay away from these guys.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
Support pretty much is none existent
They lie where servers are located they will tell you they are located where you picked but they are not.
They do not care what they host and will get your domains BLACKLISTED.
This company are based on nothing but lies lies lies.
Stay well away unless you want your Domains constantly BLACKLISTED

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad hosting

Very bad hosting, no support, bad connectivity, website always down, honestly one of the worst SERVICES I used on the internet, and I've been in this tech for +10 years, shameful

March 13, 2025
Unprompted review
Shinjiru Offshore Hosting logo

Reply from Shinjiru Offshore Hosting

Hi Saffre,

We are sorry to hear about your bad experience. We could not find any details linked to your name in our system based on your review. If you could share your domain, order number, or ticket ID, it would help us to understand the issue. We take downtime and connectivity seriously and want to resolve this for you. Feel free to reach out to us on Telegram @SJR121 with your service details and we’ll assist you accordingly.

Shinjiru.COM Team.

Rated 1 out of 5 stars

Will never use this hosting again!!!

Will never use this hosting again!!!
I have been facing a lot of issues after one week of usin their hosting service, my website was doing good until it started bugging a lot, their support doesn't help

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

Please avoid at all costs

Please avoid at all costs, your website is going downhill once you start using their services, they host a lot of malicious sites, and this hurts your site, since you're sharing the same IP, and this takes us to my second point: BLACKLISTED IP's, yes they offer those exclusively to their new members lol!

Please if you're serious about your business, avoid them!! you won't get no answers either from their 'support'

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

wrongfully remove reviews to try and look good

Here is the review you wrongfully got removed so in addition to what i said below, also keep in mind they like to try and wrongfully remove bad reviews

so a friend and I used shinjiru hosting ..
never again they have slow servers, customer service is non-existent constantly blaming the user for problems
only with shinjiru have i faced costant 503 errors constant 403 errors and been unable to use services like the webdisk FTP and even the site itself costing us money and customers

other providers I have used have given me zero problems and all worked exactly as intended but with these guys its problem after problem a massive pain and not worth it

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Best hosting

Good hosting company with plenty of different plans. You can always choose that fits best for you. I am with them for more than 5 years and if I have any issue they always help fix everything. Best support with fast response.

February 19, 2025
Rated 1 out of 5 stars

There is no way to register a domain

I want to register a domain but I can only register the domain if I buy a hosting plan I think this is absurd I already have hosting I just need to register the domain I hope this company changes the way it sells its services

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

worst company

January 20, 2025
Unprompted review
Shinjiru Offshore Hosting logo

Reply from Shinjiru Offshore Hosting

Hi there,

Thanks for reaching out. We apologise for any inconvenience you may have faced. Our goal is to provide the best experience via our top-notch customer service and we might have fallen short on that aspect. Kindly reach out to our support team over on Skype @ shinjiru121 so that we can connect and make things right for you.

Team Shinjiru

Rated 1 out of 5 stars

Bad hosting for business

Bad hosting for business, I stamp what the other users say about shinjiru, slow servers, bad support (your site is down and no one is there to assist), they also try their best to blame the client for issues, but when I saw that they provide their clients with blacklisted IPs that's when I said enough, BAD HOSTING FOR BUSINESS, THAT'S ALL i HAVE TO SAY

December 18, 2024
Unprompted review

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